Self-Help Support Staff

Yes absolutely. The ICT Services team are still working as normal and are ready and able to assist. We have made a great selection of support articles for many different topics, just scroll down from here to find them. 

If your need isn't resolved by our articles or its a little complex, send us an email to ictservices@tatachilla.sa.edu.au as you normally would and one of the team will respond back as quickly as we can. 

If its critically urgent please give us a call on 08 8329 4466 as you normally would to speak with one of the team who will be more than happy to assist.

If required ICT may instruct you to download and open a program called AnyDesk. This software allows ICT to see and control your machine. Once the ICT Team have finished working on your machine, they no longer have access to your computer. You can also disconnect them at any time should you need to.

You can download the AnyDesk software using these links:

AnyDesk for Mac
AnyDesk for Windows

1. In the top left hand corner of AnyDesk there will be a 9 digit unique code, provide this when asked to the ICT Team member assisting you
2. When prompted, click Accept to grant them access (don't change any settings unless asked)

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Yes, SEQTA is web-hosted and can be accessed both On-Campus and remotely at Home.

• From your device, launch Google Chrome.
• Navigate to https://ta.tatachilla.sa.edu.au
• Sign in with your College e-mail address and password.

Please follow the below process on your Android Smart Phone to enable and connect to your Hotspot.

• On your Android Smart Phone, open the 'Settings' app.
• In the Setting app, navigate to 'Connections', then 'Mobile Hotspot and Tethering'.
• In Mobile Hotspot and Tethering, enable the option labelled as 'Mobile Hotspot'.
• Once it is enabled, in the same menu, tap on the 'Mobile Hotspot' option to enter its properties.
• Take note of the Hotspot Name and Password listed under the properties. As this will be what you need to enter when connecting to the Mobile Hotspot on your Windows/MacOS device.
• Now on your Windows or MacOS device, connect the WiFi as you normally would, click on you Mobile Hotspot name from the list, then enter in your Mobile Hotspot password.
• Tap on 'OK' or 'Connect' to then connect your device to your mobile hotspot.

Please follow the below process on your iPhone to enable and connect to your Hotspot.

• On your iPhone, open the 'Settings' app.
• In the Setting app, navigate to 'Mobile Data or Settings', then 'Personal Hotspot'.
• Tap on 'Personal Hotspot', then enable the slider next to that setting to turn on your mobile hotspot.
• Underneath the Personal Hotspot setting, you will see the password being displayed for your Mobile Hotspot, take note of this, as it is required for connecting your MacOS/Windows device to the mobile hotspot.
• Now on your Windows or MacOS device, connect the WiFi as you normally would, click on you Mobile Hotspot name from the list (usually [YourName's] iPhone), then enter in your Mobile Hotspot password.
• Tap on 'OK' or 'Connect' to then connect your device to your mobile hotspot.

No, if the College has closed due to disaster or pandemic you are not permitted to be on-campus under any circumstances.

In the case that you require devices other than your primary laptop/charger, you will need to purchase or lease your own devices, chargers, cables etc.

Yes, both Self Service (MacOS Devices / iPad's) and Software Centre (Windows Devices) will still work when away from the College so long as you have an Internet Connection. Core and Critical apps that are required will automatically be installed to your device.

When working from home or away from campus, the Print-Anywhere Queue will not be available to print to. Therefore please ensure that you are using your Home/Personal Printer rather than the Print-Anywhere queue that is required to print to here on campus.

Follow the below steps to set your home/personal printer as default when working from home.

• From the desktop of your MacOS device, click on the 'Apple' logo, then click on 'System Preferences'.
• In the System Preferences window, locate and click on 'Printers & Scanners'.
• Locate your home/personal printer from the list of installed printers on your MacOS device. (Note: You may need to install your home/personal printer if it is not listed).
• Once you have found your home/personal printer, right-click on it and select 'Set Default Printer'.
• Your home/personal printer will now be automatically selected when you print from your MacOS device.

• From the desktop of your Windows device, click on the Start Menu icon, and type in 'Control Panel'.
• The Control Panel search result will populate at the top of the Start Menu. Click on it to open the Control Panel.
• In the Control Panel, locate the option labelled as 'Hardware and Sound'.
• In the Hardware and Sound menu, click on 'Devices and Printers'.
• In the Devices and Printers menu, under 'Printers', locate your home/personal printer. (Note: You may need to install your home/personal printer if it is not listed).
• Once you have found your home/personal printer, right-click on it and select the 'Set as Default Printer' option.
• Your home/personal printer will now be automatically selected when you print from your Windows device.

Yes, your Google Drive is Web-Based and accessible from any Device that you use with an Internet connection and capable web-browser. Please navigate to https://drive.tatachilla.sa.edu.au and sign in with your College details when prompted.

Yes, ClickView can be accessed through your SEQTA homepage for both Staff and Students. Ensure you sign in with your College details when prompted.

Yes, however, this is restricted so please contact ICT Services on 1111 by Phone or at ictservices@tatachilla.sa.edu.au

Yes, please see the Sign-In Guides here.

The software has been automatically pushed to all staff and student devices. If you need to download again or reinstall follow the steps below:

Windows:

• In your start menu, open Software Centre
• Click Install next to the Zoom Icon

Mac:

• Open Self Serve
• Click Install/Reinstall next to the Zoom icon

Manual Download:

Click this link to download manually if you are instructed to.

1. Sign into https://zoom.us/meeting
2. Click Schedule a new Zoom Meeting
3. Enter a Topic (Example: Wednesday marketing meeting)
4. Select a start date and time
5. Select Duration (ensure time zone is correct)
6. If required check the Require meeting password box. Either use the generated one or add your own.
7. Check the On check box for Video for Host and Participant
8. Click Save
9. Download the Outlook Calendar (.ics)
10. Open the file and within outlook select Invite to add guests to the meeting
11. Click Save and Close

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1. If this is the first time you have used Zoom click the links below to download the plugin and then install:
   1. MacOS (Click this link to download)
      1. Once installed it will ask you to confirm access to your downloads folder - click OK
      2. When prompted for access to your microphone - click OK
      3. Click the link in the outlook meeting or the email you were sent and click Open Zoom.Us
      4. Click Join Wth Computer Audio
      5. Click Start Video in the bottom left corner to add your webcam
      6. When prompted for access to your camera - click OK
      7. When prompted confirm your name and click Join Meeting
   2. Windows (Click this link to download)
      1. Once installed it will open the zoom.us program - close this window
      2. Click the link in the outlook meeting or the email you were sent and click Open Zoom
      3. When prompted confirm your name and click Join Meeting

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1. Change default program for calendar files (MAC only)
2. Open Apple Calendar from Launchpad (you may need to click continue to see your calendar)
3. Click the Calendar Menu
4. Click Preferences
5. Drop down the menu for Default Calendar App
6. Select Browse
7. Under Applications select Microsoft Outlook and click Select
8. Close Apple Calendar

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As a host of the meeting you have control over the participants.

1. Once connected to your call click manage participants in the bottom task bar
2. A list of participants will appear giving you the ability to chat, request webcam or mic access and to remove from the call.

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Any participant can chat on a call. This is helpful when you want to ask a question without interrupting the flow of the call.

• Click chat on the bottom task bar to open the chat window.
• You can select chatting with everyone which is the default or you can choose the participant and chat privately.

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As a host of the meeting you can change the view you have of all participants.

• Click Gallery view or speaker view form the top right hand corner of the live window to rearrange the view

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Any participant can share their screen or content with the members of the call. You can share either a screen, file, window or program that you have open.

• Click Share Screen from the bottom task bar.
• Select desktop 1 to share everything on your screen,
  • or select the program window you want to share
  • or select whiteboard which opens a digital screen you can write on, add text or draw on.
• Once you select your choice click Share.
• To stop sharing, click the red stop share button at the top of the screen

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Any one on the call can disconnect at any time.

• A participant can leave the call by clicking leave meeting in the bottom right.
• The host can end the meeting by clicking end meeting in the bottom right.
• If the host wishes to disconnect a specific user they can click manage participants, select the user form the list, select more and click remove, confirming they wish to remove the participant. 

Note: **Once a user has left or been removed they cannot rejoin the meeting**

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As a host of the meeting you can record the call.

• Once connected to your call click Record on the bottom control bar, you are able to pause at any time and then resume the recording.
• The file is saved at the end of the call, this may take several minutes depending on the length of the call

Note: All participants will be notified and made aware of the call being recorded as a Red Icon for recording appears on the screen

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After joining a Zoom meeting, you will be prompted to join the audio automatically. If this prompt does not appear or you close out of it, click Join Audio in the meeting controls.

1. Click Phone Call.
2. Follow the instructions for dialing in:
   1. Select the country you're calling from in the flag drop-down menu.
   2. Call one of the numbers provided.
   3. Enter your meeting ID followed by #.
   4. Enter your participant ID followed by #.

If you joined computer audio automatically, you can leave the computer audio and join by phone:

1. Click the arrow next to Mute/Unmute.
2. Click Leave Computer Audio.
3. Click Phone Call and follow the prompt to dial in.

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Breakout rooms/groups are virtual rooms you can assign participants to so they can chat together remotely as if they were in a huddle in a classroom

Once participants are in a breakout room they cannot hear the main conversation or other breakout rooms - just whomever is in their own room.

Host - Create the rooms

• Click breakout rooms in the bottom taskbar
• Select the number of rooms you need to create
• Be default it will auto divide participants with the number of rooms, to assign people manually check the manual box
• Each member will assigned and shown in the list
• Click Open All Rooms to move participants away from the main chat and into groups

Host - Join/Leave a particular room

• To talk directly with a single breakout room click Join Room
• You can also click join next next to another room to join another one
• To leave a room and begin talking with everyone again click leave room

Host - Send a chat message to a breakout room

• On the bottom of the breakout room window click broadcast a message to all
• Type your message then click broadcast to send to every room

Host - Move a participant between rooms

• In the breakout window, hover over the name of the participant you want to move
• Click Move To
• Select the new room - it may take a few moments to move them

Host - Close breakout rooms

• To turn the breakout rooms off and have everyone rejoin the main room

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• Log in to the Zoom client
• Click Meetings
• Click the Recorded tab
• Select the meeting you want to view the recording of
• Default Locations (Mac and Windows): \Documents\Zoom\

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Mac: 

• Open OBS-Studio
• Click the OBS Menu item, then select preferences
• Click Output in left hand menu. The settings should be:
  • Video Bitrate: 1500 Kbps
  • Endoder: Software (x264)
  • Audio Bitrate: 128
  • Recording Path: /Users/**username**/Movies
  • Recording Quality: Same as stream
  • Recording Format: mp4
• Click Video in left hand menu. The settings should be:
  • Base (Canvas) Resolution: 1280 x 720
  • Output (Scaled) Resolution: 1280 x 720
  • Common FPS Values: 25 PAL
• Click OK and Close and Reopen OBS-Studio

Windows:

• Open OBS-Studio
• Click the file menu, then select settings
• Click Output in left hand menu. The settings should be:
  • Video Bitrate: 1500 Kbps
  • Endoder: Software (x264)
  • Audio Bitrate: 128
  • Recording Path: /Users/**username**/Movies
  • Recording Quality: Same as stream
  • Recording Format: mp4
• Click Video in left hand menu. The settings should be:
  • Base (Canvas) Resolution: 1280 x 720
  • Output (Scaled) Resolution: 1280 x 720
  • Common FPS Values: 25 PAL
• Click OK and Close and Reopen OBS-Studio

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• Open OBS-Studio
• Ensure your settings are as above before starting
• Click the + under the source area
• Select display capture
• Click OK to accept the default name of the source
• Click OK to accept the default screen capture, or select your second monitor if you have one
• Click start recording on the bottom left of the screen.

By default it will record everything you see and the mic will be on so it will also be recording what you say as well.

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• Click the speaker icon under the Audio Mixer to mute your Mic Input - it will go red and show a cross if muted.

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All files are saved to your computer and can be edited by using Adobe Premiere Rush or Premiere Pro of which all staff have access to. We have a quick edit guide here for Premiere Rush. 

Alternatively install the products and then contact ICT Services on ictservices@tatachilla.sa.edu.au or call 1111 and we can quickly show you how to edit your videos so they can be uploaded to ClickView

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1. Launch Skype for Business (click your Start menu, type Skype, and select Skype for Business)
2. Type your FULL College email address (for example chris.till@tatachilla.sa.edu.au) rather than your short one
3. Click the Sign In button
4. Type your College password
5. Click the Sign In button again and click Yes to confirm saving
6. The login will fail – click OK
7. For User name (not Sign-in address) type tlc\username (for example tlc\ctill)
8. Type your College password again
9. Click the Sign In button one more time

1. Launch the Skype For Business App
2. Enter your FULL college e-mail address (for example chris.till@tatachilla.sa.edu.au) rather than your short one
3. Click on Advanced Options
4. Enter your college username as tlc\username (for example tlc\ctill) and click Save
5. Click Continue
6. Enter your college password (ensure the checkbox is ticked for Keep me signed in)
7. Click the Sign-In button one more time

1. Go to the Google Play Store and download Skype for Business.
2. Open the Skype for Business App.
3. Tap the Arrow to start accepting permissions.
4. Tap Allow for Skype for Business to access your contacts.
5. Tap Allow for Skype for Business to make and manage phone calls on your device.
6. Tap Allow for Skype for Business to take pictures and record video on your device.
7. Tap Allow for Skype for Business to access photos, media and files on your device.
8. Tap Allow for Skype for Business to record audio.
9. Tap ACCEPT on the Terms of Use.
10. Tap the Arrow to continue.
11. Type your full email address (chris.till@tatachilla.sa.edu.au rather than short one) where is says Organisation sign-in address.
12. Tap Advanced options and type tlc\username (for example tlc\ctill) where it says Enter User Name.
13. Tap the back arrow at the top left of the application.
14. Type your college password in the Password field and tap the Arrow to sign in.
15. Confirm that it is your phone number that appears (+61 will replace the 0 at the start of your number) and tap the Arrow to sign in.
16. Swipe to the left 2 times on the quick guide and tap the Arrow in the bottom right to continue.

1. Visit/click this link following link via your phone to install a required College certificate on your phone.
2. Click Allow and then Close.
3. Open your Settings app, tap General, and tap Profile.
4. Tap TLC Certificates, tap Install, authenticate (passcode, TouchID, FaceID), tap Install, and then tap Install again.
5. Go back to General and tap About.
6. Tap Certificate Trust Settings and then turn on all three certificates.
7. Go to the App Store and download Skype for Business.
8. Open the Skype for Business app and tap Allow for Notifications.
9. Type your FULL College email address (for example chris.till@tatachilla.sa.edu.au) rather than your short one.
10. Tap Advanced Options button, type tlc\username (for example tlc\ctill), and tap the blue X.
11. Type your College password and tap Sign in.
12. If prompted for a phone number and you wish for calls to come through to your iPhone, enter in your current mobile number in the following format (+614########), do not enter in the 0.
13. If you do not wish to have Skype calling your mobile number, then simply Skip the phone number setup step.
14. If you do not wish for INCOMING calls to come through tap the top left icon, tap Settings, and unselect Mobile Integration.

1. Launch the Skype For Business app on your Smart Phone.
2. Sign-in to your Tatachilla account. (Follow the above articles if this hasn't been done before.)
3. Once signed in, locate and tap on the User Account Icon in the top-left of the Skype For Business home screen.
4. From the left-hand menu that appears, locate and tap on Settings. Another menu will then appear.
5. From the menu that appears, locate and tap on Exchange
6. Turn off the option labelled as 'Use Skype For Business Credentials'. This will then show the UserName, E-Mail Address and Password options.
7. Under Username, enter in your College Username as tlc\username (example tlc\ctill)
8. Under E-Mail Address, enter in your Full College E-Mail Address, in the following format (example chris.till@tatachilla.sa.edu.au).
9. Under Password, enter in your Current College Password.
10. Once all fields have been entered, Tap on OK to complete the sign-in process.
11. This will link Skype For Business up to Exchange (E-Mail System) and clear the prompt from the Skype For Business app.

As BYOD devices are purchased external to the college they come with a warranty and manufacturer guarantee bound to them. If you encounter a fault with your device we recommend getting in touch directly with the manufacturer for the fastest response, rather than talking to the place you bought it from as this can delay the repair. 

While the device is away the college can prepare a loan device to ensure schoolwork and homework are not interrupted. These devices are for 2 weeks but can be extended if the repair is taking some time to complete - simply drop into the ICT helpdesk with the loan unit and we can perform a quick check and then extend the loan. 

We are able to unblock websites that show a message advising the website is blocked. All requests need to be sent from a member of staff to ictservices@tatachilla.sa.edu.au with the website URL being access, the year levels JS, MS or SS that it to be unblocked for and a timeframe. Most websites are simple to do, however there may be some with different content that may cause it to be blocked by several rules and may need some additional work.

These platforms are not available on the college network

Phishing emails are emails designed to capture your information by appearing real, when in fact they are not. There are thousands of different types but generally they ask you to do something like click a link, open an attachment, update your details or act urgently due to something happening. Here are some good rules of thumb to follow:

Too Good To Be True - Lucrative offers and eye-catching or attention-grabbing statements are designed to attract people’s attention immediately. For instance, many claim that you have won an iPhone, a lottery, or some other lavish prize. Just don't click on any suspicious emails. Remember that if it seems to good to be true, it probably is!
Sense of Urgency - A favorite tactic amongst cybercriminals is to ask you to act fast because the super deals are only for a limited time. Some of them will even tell you that you have only a few minutes to respond. When you come across these kinds of emails, it's best to just ignore them. Sometimes, they will tell you that your account will be suspended unless you update your personal details immediately. Most reliable organizations give ample time before they terminate an account and they never ask patrons to update personal details over the Internet. When in doubt, visit the source directly rather than clicking a link in an email.
Hyperlinks - A link may not be all it appears to be. Hovering over a link shows you the actual URL where you will be directed upon clicking on it. It could be completely different or it could be a popular website with a misspelling, for instance www.bankofarnerica.com - the 'm' is actually an 'r' and an 'n', so look carefully.
Attachments - If you see an attachment in an email you weren't expecting or that doesn't make sense, don't open it! They often contain payloads like ransomware or other viruses. The only file type that is always safe to click on is a .txt file.
Unusual Sender - Whether it looks like it's from someone you don't know or someone you do know, if anything seems out of the ordinary, unexpected, out of character or just suspicious in general don't click on it!

MacOS

• Tatachilla: Click here to change your Tatachilla password
• Mac: Click Apple > System Preferences > Users & Groups, click Change Password, and set to the same as your new Tatachilla password above
• WiFi: Click the WiFi icon in your menu bar, select Open Network Preferences, click Advanced, delete the Tatachilla network, and then re-join Tatachilla with your new password
• Web services: Click here to open SEQTA, click Log Out in bottom left corner, and then click here again to login with your new password (this will affect all Tatachilla web services)
• Printing: Click Apple > System Preferences > Printers & Scanners, delete Print-Anywhere, then click + and re-add Print-Anywhere (couldn’t they use the fixed Print setup self-service?)
• E-mail: In Outlook click Send & Receive and type your new password when prompted

Windows

• Tatachilla: Click here to change your Tatachilla password
• Windows: Press CTRL + ALT + DELETE, click Change A Password, and set to the same as your new Tatachilla password above
• WiFi: Click the WiFi icon in your task bar, select Network & Internet Settings, select WiFi, select Manage Known Networks, delete Tatachilla, and then re-join Tatachilla with your new password
• Web services: Click here to open SEQTA, click Log Out in bottom left corner, and then click here again to login with your new password (this will affect all Tatachilla web services)
• Printing: Click the Start menu, type printers, select Printers & scanners, delete Print-Anywhere, …. then re-add via our fixed Printer setup in Software Centre?
• E-mail: In Outlook click Send & Receive and type your new password when prompted

You can check the status of your Apple warranty and/or Apple Care using this tool provided by Apple: Warranty Checker

For further support we recommend reaching out to Apple through the Apple Support system which you can find here

It is recommended to restart your device regularly. Sleep technology and power saving on laptops has come a long way in the past few years. However a restart of your laptop cleans the slate, clears out any potential problems and ensures that your device is ready to go anytime. A significant number of issues can be prevented by a simple restart each day.

A good practise that users can employ is that at the end of the day, save your work and shut your device down. When you start again in the morning turn it back on and it will be in the best state for you to begin your day.

iPads don't need a restart as often as laptops do, however a restart can resolve any issues you may with apps crashing or the device slowing down. See here on how to restart.

• https://unsplash.com/
• https://pixabay.com/
• https://www.pexels.com/

Staff can add the college calendars to their outlook to remind them of term dates, college events and other items that are updated for staff to use.

Staff can access the secure link here: https://ta.tatachilla.sa.edu.au/#portal?page=portal-30

Staff who have been specifically setup to access one of the remote systems at the college will need to speak with ICT to troubleshoot these issues and ensure the certificate is installed. 

• Launch the Adobe Creative Cloud application from your device.
• From the top menu on the device, click on the Adobe Creative Cloud icon.
• Click the 'Sign In' icon and sign-in with your College e-mail address. The Adobe Creative Cloud application will then redirect the user to the Tatachilla sign-in webpage.
• Sign-in to the Tatachilla Sign-In webpage with your College e-mail address and password.
• Select the option 'Enterprise ID'. (DO NOT SELECT 'PERSONAL ID').
• The Adobe Creative Cloud application will then activate a license and sign-in.
• From the Adobe Creative Cloud application, select the 'Apps' tab, and then choose from a list of Adobe applications (Photoshop, Premier Pro, Rush etc..) that can be installed.
• Windows users will see a blank screen to start with them it will connect.

Sometimes we need to make a PDF smaller so we can email to people. Normally documents scanned on a photocopier will be quite large due to all the details it captured that we can't see - when using these electronically or printed on normal A4 we don't need all this info. Shrinking a PDF allows it to be sent quickly and easily via email.

• In Acrobat, open a PDF file.
• Choose Document > Reduce File Size.
• Select Acrobat 8.0 And Later for file compatibility, and click OK.
• Name the modified file. Click Save to complete the process

Adobe Acrobat Pro allows the conversion of a PDF file to a microsoft word document.

Converting to .docx (Microsoft Word)

• Open the PDF in Adobe Acrobat (if you need to Install Acrobat check above for how to sign in and install)
• In the right hand menu select Export PDF
• Select Microsoft Word (not Word 92-2003 Document)
• Click Export
• Select a Save Location
• Give the document a name and click Save
• The document will convert (can take a little while depending on complexity of the document)
• The Word Document will open once done

• Please refer to the following link. (updated with the latest driver information): https://helpx.adobe.com/au/premiere-pro/kb/green-purple-streaks-premiere-pro.html\

Adobe Premiere Rush is a great application for basic video editing available to every student from Adobe Self Serve. Here are some basic steps to edit a video and export it back out.

Create a Project

• Once adobe rush is open click create new project
• Give the Project a name
• Browse to where the video file(s) are, you can hold SHIFT to select several files for the project

Cutting and Editing

• Once your clip is open your video(s) will appear in the timeline as a single long clip
• To make a ‘cut’ in the clip to add something else afterwards or simple remove a section click where you want to stop the clip and click the scissors icon on the left hand side controls. Click the section you want to remove and simply hit delete on your keyboard
• To add a new video to the timeline click the + symbol on the left hand control menu
• Browse to the file you want to add and click Add at the bottom
• The file is added to the end of the timeline.

Adding a Title

• Click on the timeline where you want the Title to appear
• Click the + symbol on the left hand control menu, select title
• The title is added over the media in the timeline
• You can use the right hand formatting tools to change the font, size and style

Exporting my timeline

• Once you have finished editing the timeline and you have titles in place you need to save the video
• At the top left of Premiere Rush click the share button
• Select a local destination, give it a name and click the save to.. destination to change if required
• Expand Advanced Settings
• Ensure that Preset is Automatic, Resolution is 720HD, Frame rate is 25, Audio Channels is stereo, quality is medium or high. (For videos over 5 minutes select medium, less than this select high)
• Click Export on the bottom right hand corner to save

ClickView is a great source of media and content relevant to every teachable topic.
The College maintains its own library of content as requested by staff or needed for courses.
The College also has the ability to view 'ClickView Exchange' which shows accessible content from other sites ClickView libraries.

• Go to the SEQTA homepage.
• Select ClickView Online.
• Sign in with your College credentials.
• Search for your content.
• When the search results load click on 'Exchange' as the library to search.
• *** 'All Libraries' only searches the College libraries. ***
• The searched up content will then load.

ClickView is a great for sharing video's and content to students. If you copy the full video URL (what is in your browser) after a time it won't work anymore.
Follow these steps to share:

1. Access the video you want to share
2. Click the share tab beneath the video
3. Either copy the link and paste into SEQTA, or
   1. Click the email button to open a direct email
   2. The link will look like https://clickv.ie/w/...

MacOS

• Launch Google Chrome from your Mac. (Go > Applications > Google Chrome).
• Once launched, from the Menu Bar at the top of the screen, click on Chrome, then click on About Google Chrome.
• A new tab in Google Chrome will open and the application will automatically check for and install the latest version of itself.
• If required, you will be prompted to re-launch Google Chrome to apply the update.

Windows

• Open Google Chrome.
• At the top-right corner of your browser window, click on the three dots.
• From the menu that appears, select Help, then select About Google Chrome.
• Google Chrome will then check for any updates, and if required will update itself, you may be prompted to re-launch Google Chrome to complete the update.

When at the college personal Google accounts won’t work and will cause internet errors and youtube denied errors. Google Chrome allows several different accounts to be stored to allow easy switching from a home account to a school account as required.

• In Google Chrome next to the settings menu (3 dots) click the Profile Icon (Either first initial or profile picture)
• Where it says ‘Other People’ Click Add
• Enter a name for the profile (example: John (tatachilla)) and select an icon if desired
• A new window will appear, click the Profile Icon again
• Click turn on Sync and sign in when requested using your short email (example: jsmith@tatachilla.sa.edu.au)
• You can enter in as many personal accounts as you may need using the same steps
• You can now switch between the user accounts by click the menu and selecting the profile you want to use

• On your device, open Google Chrome.
• At the top right of your Browser window, click on the three dots.
• From the drop-down menu, select 'Bookmarks' then 'Import Bookmarks And Settings'.
• Select the program or file that contains the bookmarks you would like to import.
• Click on 'Import'.
• This will create a folder on your bookmarks bar with the imported bookmarks listed within.

• On your device, open Google Chrome.
• At the top right of your Browser window, click on the three dots.
• Click Settings
• Select Privacy and Security on the left hand menu
• Select Site Settings
• Scroll down and select PDF Documents
• Ensure that the toggle button is blue to indicate its turned on
• Close Google Chrome fully and reopen as normal

• MacOS
  1. Close Google Chrome Fully
  2. Open Self Serve
  3. Select Google Chrome
  4. Click reinstall and wait for it to complete

• Windows
  1. Close Google Chrome Fully
  2. Open Software Centre
  3. Click Google Chrome
  4. Click Reinstall and wait for it to complete

Note: This is provided as information only and ICT Services takes no responsibility for loss of data due to failed updates. We recommend all data be backed up or stored on Google Drive before attempting any updates.

Periodically, Apple releases updates to your macOS software (which can include updates to apps that come with your Mac and important security updates).

If you receive a notification that software updates are available, you can choose when to install the updates, or choose to be reminded the next day. You can also check for macOS updates manually in the Software Update pane of System Preferences.

Check for System updates manually
To download macOS software updates, choose Apple menu  > System Preferences, then click Software Update.

Tip: You can also choose Apple menu  > About This Mac, then click Software Update.

Set your Mac to check for software updates automatically

1. On your Mac, choose Apple menu  > System Preferences, then click Software Update.
2. To automatically install macOS updates, select “Automatically keep my Mac up-to-date.”
3. To set advanced update options, click Advanced, then do any of the following:
   • To have your Mac check for updates automatically, select “Check for updates.”
   • To have your Mac download updates without asking, select “Download new updates when available.”
   • To have your Mac install macOS updates automatically, select “Install macOS updates.”
   • To have your Mac install app updates from the App Store automatically, select “Install app updates from the App Store.”
   • To have your Mac install system files and security updates automatically, select “Install system data files and security updates.”
4. Click OK.

To receive the latest updates automatically, it’s recommended that you select “Check for updates,” “Download new updates when available,” and “Install system data files and security updates.”

Note: MacBook, MacBook Pro and MacBook Air must have the power adapter plugged in to automatically download updates.

• On your Mac, click the Wifi icon from the top menu.
• Then click on 'Open Network Preferences'.
• From the left-hand menu, select 'WiFi' from the list of available connections.
• Click 'Advanced' at the bottom right.
• Select 'Tatachilla' from the list of known and connected networks.
• Click the - button to remove the saved Tatachilla network. Then click on OK.
• Click on the drop-down menu next to 'Network Name'.
• Select the network 'Tatachilla'.
• Enter your College username (without the @tatachilla.sa.edu.au).
• Enter your College password.

Ever need to take a screenshot of something on your Mac?
Maybe it’s an e-mail, a graphic or even just some text, the below steps make it easy.

To capture the entire screen on your Mac, simply hold down COMMAND+SHIFT, then press 3 on your keyboard.

To capture a certain section of your screen, hold down COMMAND+SHIFT, then press 4 on your keyboard.

You can then click and drag your mouse curser over the section of your screen that you would like
to capture, once you have highlighted the required section, release the trackpad/mouse button and
the highlighted section of your screen will be captured.

By default with an enrolled Apple Device, this setting will take place automatically.

However, if you are still having the Apple Mail app show up when attempting to send e-mails rather than Microsoft Outlook, follow the below steps to manually set Microsoft Outlook as the default app.

• Launch the Mail App.
• Select the option 'Exchange' from the list provided. Then click on 'Continue'.
• A new window will appear with your name, and a space to enter your e-mail address, enter in firstname.lastname@tatachilla.sa.edu.au
• On the next window, click on 'Sign-In'.
• A Tatachilla Sign-In window will appear, in the Username field, enter in flastname@tatachilla.sa.edu.au, then in the password field enter in your Current Tatachilla Password. Then click on 'Sign-In'.
• On the next window, click on 'Done'.
• Once the Mail app has signed into your account, click on 'Mail' at the very top menu bar of your screen.
• From the drop down list when clicking on Mail, then click on 'Preferences'.
• A new window will open, there will be a setting labelled as 'Default E-Mail Reader', click on the menu next to that and select Microsoft Outlook from the options available.
• Click the Red X Circle on the window to close out of it.
• From the drop down list when clicking on Mail, then click on 'Accounts'.
• A new window will open, from the left-hand menu click on the option labelled as 'Exchange'.
• Click on the (-) button at the bottom of the left-hand menu to remove the E-Mail account that was added at the start of this process.
• Click the Red X Circle on the window to close out of it.

MacOS

• Launch any of the Microsoft Office Applications (Excel, Outlook, OneNote, Teams, Powerpoint, Word).
• From the top Menu Bar, navigate to 'Help', then 'Check For Updates'.
• A 'Microsoft AutoUpdate' Window will open and provide three options for checking updates (Manually Check, Automatically Check, Automatically Download & Install).
• Choose the option 'Manually Check' then click on the icon labelled as 'Check For Updates'.
• Microsoft AutoUpdate will then run a check for any available updates, and return a list of updates that you can then choose to install or defer for a later time.

Windows

• Launch any of the Microsoft Office Applications (Excel, Outlook, OneNote, Teams, Powerpoint, Word).
• Click on 'File' then 'Account'.
• The account window will open, where there will be an option labelled 'Office Updates'.
• Click on the 'Office Updates' icon.
• Microsoft Office will then check for and return a list of available updates, at which point you can choose to install or defer for a later date.

• On the File menu, select Save to ensure all your recent work has been saved in PowerPoint presentation format (.pptx).
• Click File > Export > Create a Video. (Or, on the Recording tab of the ribbon, click Export to Video.)
• In the first drop-down box under the Create a Video heading, select the video quality you want. The higher the video quality, the larger the file size. (You may want to test them to determine which one meets your needs.)The second drop-down box under the Create a Video heading tells whether your presentation includes narration and timings. (You may switch this setting if you like.)
• The default time spent on each slide is 5 seconds. You can change that timing in the Seconds to spend on each slide box. To the right of the box, click the up arrow to increase the duration, or click the down arrow to decrease the duration.
• If you have recorded a timed narration, by default the value is Use Recorded Timings and Narrations.
• Click Create Video.
• In the File name box, browse to the save location and give the file a name
• In the Save as type box, choose MPEG-4
• Click Save

• Click Transitions from the top menu
• Select the transition type
• Under 'Timing' select duration
• For manual transitions check box for 'On Mouse Clicks'
• Click Apply to All if you want the same for each slide

• Open the presentation that contains the audio or video files.
• On the File tab, select Info, and then in the Multimedia section, select 'Compress Media'.
• Please note, embedded subtitles and alternate audio tracks ARE LOST in this compression process.
• Select either the 720p or 480p setting.

• Click Insert from the top menu
• Under 'Media' click screen recording
• Select the area of the screen you wish to record
• Click the Red Circle button to begin recording
• When you have finished recording move your mouse to the top of the screen to show the controls, click stop recording
• Your video is added to the slide, you can resize by clicking to select, then dragging by a corner

• On the File menu, select Save to ensure all your recent work has been saved in PowerPoint presentation format (.pptx).
• Click File > Export > Create a Video. (Or, on the Recording tab of the ribbon, click Export to Video.)
• In the first drop-down box under the Create a Video heading, select the video quality you want. The higher the video quality, the larger the file size. (You may want to test them to determine which one meets your needs.)The second drop-down box under the Create a Video heading tells whether your presentation includes narration and timings. (You may switch this setting if you like.)
• The default time spent on each slide is 5 seconds. You can change that timing in the Seconds to spend on each slide box. To the right of the box, click the up arrow to increase the duration, or click the down arrow to decrease the duration.
• If you have recorded a timed narration, by default the value is Use Recorded Timings and Narrations.
• Click Create Video.
• In the File name box, browse to the save location and give the file a name
• In the Save as type box, choose MPEG-4
• Click Save

• Open SEQTA
• Click Staff Webmail
• Sign in with email address (example: jsmith@tatachilla.sa.edu.au)

If that doesn’t work please give ICT a call and we can assist

• If Microsoft Outlook displays as disconnected at the bottom right of the programs window you can perform the following checks to ensure that the program is working as it needs to.
• Check that you are connected to WiFi.
• Check that you can browse the Internet.
• Close and reopen Microsoft Outlook.
• Click 'Send/Receive' in the top menu to force a connection.
• Restart your laptop.

If that doesn’t work please give ICT a call and we can assist, for urgent email requirements sign into your webmail here: https://outlook.office.com/owa

• Sign in to college Outlook on the web.
• At the top of the page, select Settings 
• Select View all Outlook settings > Mail > Automatic replies.
• Select the Turn on automatic replies toggle.
• Select the Send replies only during a time period check box, and then enter a start and end time. If you don't set a time period, your automatic reply remains on until you turn it off by selecting the Automatic replies on toggle.
• Select the check box for any of the following options that you're interested in:
• In the box at the bottom of the window, type a message to send to people during the time you're away.
• When you're done, select Save at the top of the window.

• Launch Microsoft Outlook on your device.
• In Microsoft Outlook, locate and click on 'New Items'. Then select 'New Appointment'.
• A new window will appear for the creation of the Appointment.
• Fill in the required fields (subject, location, start time/date, end time/date) and any other information.
  It’s not all needed, but you have the ability to add as much or as little as you’d like.
• Once the information has been entered in, click on Save & Close.
• At the bottom left-corner of the Outlook there will be a Calendar icon, click on that to see the recently created Appointment.

• Launch Microsoft Outlook on your device.
• At the bottom left-corner of the Outlook there will be a Calendar icon, click on that to access your Calendar appointments.
• Double-click on the Calendar Appointment that you would like to invite people to.
• A window will open showing the settings of the Calendar appointment and the available options.
• Click the 'Invite' option located at the top of the window.
• A new field labelled as To: will appear at the top of the window. In this field you can enter the e-mail address of the people you intend to invite to or notify of the Calendar appointment.
• Once you have added in the required e-mail addresses, click on Send, this will send the Calendar appointment to the recipients and add the item to their own Calendars.

• Navigate to https://mail.tatachilla.sa.edu.au and log in with your Tatachilla E-Mail Address and Password.
• Click on the Gear Icon on the Top-Right Corner of the Web-App Window, then click on ‘View All Outlook Settings’.
• From the Left-Hand Menu, click on ‘Mail’, then click on ‘Automatic Replies’.
• Enable the ‘Send Replies Only During A Time Period’ and select the appropriate Start and End dates where you would like your Automatic Replies to be active.
• Click Send/Receive in the top menu for a force connect
• In the text box, type in your desired Automatic Reply Message.
• Enable the option ‘Send Replies Outside Your Organisation’ if you would also like the Automatic Reply to be sent to External Contacts.
• Click on ‘Save’ at the Top-Right Corner of the window to apply the changes.

You may want to mark a message as Junk so that it isn't seen again or you may need to mark a message as not Junk as it keeps going into your Junk folder. Both are simple and easy to do on either a mac or windows device:

• Select the e-mail message you want to action.
• In the top menu click Junk.
  • To mark an e-mail as junk, click 'Mark As Junk'.
  • To ensure it is delivered to your inbox next time, click 'Not Junk'.

To keep Old E-Mails on your Microsoft Outlook Application rather than archiving them to Online Storage, please follow the below process.

• From your Desktop, navigate to and launch the Microsoft Outlook Application.
• In Microsoft Outlook, navigate to and click on your Account Settings. This will bring up the Account Settings Window.
• Under the 'E-Mail' tab of your Account settings, click on the option labelled as 'Change'. This will loan another window.
• In the Account Settings Window that appears, underneath 'Download E-Mail For The Past' there will be a Slider Bar that ranges from '3-Days' up to 'All'.
• Adjust the Slider Bar to the setting that you would like to have.
• To keep all e-mails on your Microsoft Outlook application, select the 'All' (furthest right option) option on the Slider Bar.

Outlook can refuse to send emails for a number of reasons. Try the following:

• Check that it says connected in the bottom right corner of the main outlook window, if not close and reopen
• Check that you have recent emails in your inbox, try clicking send receive in the top toolbar to give things a nudge to connect and check
• If everything looks connected, and you have recent emails close outlook, and reopen.
• If all the above has failed, restart your machine and try again
• If still nothing give ICT Services a call on 1111

Windows:

• Select the email that you want to setup a rule for
• Under the home tab at the top select rules -> Create Rule
• Select trigger as the 'From: **email of sender**
• Select the action as Move to folder and then select folder
• Click OK

Mac:

• Select the email that you want to setup a rule for
• Under the home tab at the top select rules -> Create Rule
• Give the rule a name thats unique
• Under Conditions set the rule to detect the 'From' and 'is' and type the email address of the sender
• Under Do the Following set the Action as 'Move to folder' and then select the folder.
• Click OK to close

If that doesn’t work please give ICT a call and we can assist

• Highlight a single word or line of text in your Word Document.
• On Windows Devices press the Ctrl+K Keys / On Mac Devices press the Command+K keys.
• A new window will appear, asking you to enter in the URL Link of the Website.
  that you would like the Link to connect to.
• Once you have entered the URL Link, click OK on the Window.
• Click on the newly created Link in your Word Document, your Web-Browser will then open
  and go to the specified website.

• In Microsoft Word, from the top toolbar, click on Insert.
• Select Header, then Blank Header.
• If you only want the Header/Footer, on the first page only or for it to be different to other pages, check the box labelled 'Different First Page'.
• Enter your Text, Images etc.
• Click on 'Close Header/Footer'.

• Turn Track Changes on and off by going to Review > Track Changes.
• When it's turned on, deletions are marked with a strikethrough, and additions are marked with an underline. Different authors' changes are indicated with different colours.
• When it's turned off, Word stops marking changes, but the coloured underlines and strikethrough are still in the document.

• Go to View and select Ruler.
• Show and hide the ruler with a checkbox on the ribbon
• To show the vertical ruler
  • Go to File > Options > Advanced.
    Select the Show vertical ruler in Print Layout view under Display.

• On the Insert tab, click the Page Number icon, and then click Page Number.
• Select a location, and then pick an alignment style. Word automatically numbers every page, except designated title pages.
• To change the numbering style, select Format and then choose the formatting you want to use.
• Select OK twice to close both dialog boxes.

By default, Microsoft Word sets a one-inch page margin around each page. However, you can set different margins, create your own, and even change how they are measured.

Microsoft Word also has a preset list of margins, which you can choose from using the below process.

• In Microsoft Word, go to Layout, then Margins.
• In Margins, select any of the other options from the list provided. (Each one shows the margin measurements).
  • Normal: The Default setting.
  • Narrow: Allows for more body content to fit on each page.
  • Moderate: Slightly less room for body content.
  • Wide: Very wide borders, only allows for body content to be centred on the page.
  • Mirrored: Use this to set up facing pages for double-sided documents.

When you set a Default Custom Margin, it's used when you create New Documents.

• In Microsoft Word, go to Layout, Margins, then Custom Margins.
• In Custom Margins, on the Margins tab, highlight your Custom Margin and click on Default.
• Click on 'Yes' to confirm the change.

• In a word document click the insert menu
• Click Picture -> Picture from File
• Select the image you want to insert
• One the image is in your document, Right Click -> Wrap Text -> In front of Text
• This will allow you to move the image anywhere in the document without disrupting our text

To change the orientation of a page in Microsoft Word, follow these steps.

• Place your cursor at the very beginning of the page that you would like to flip to landscape.
• Select 'Layout', then'Breaks', then Next Page' to create a section.
• Select the 'Page Layout Tab', then select 'Orientation', and then select 'Landscape'.

What this does is mark all pages after the break you just made as Landscape. Since we only want a Single Page to display in Landscape, we will need to change any following pages back to portrait.

To do this, follow the below steps.

• Place your cursor on at the beginning of the next page, or the next page you wish to remain in Portrait.
• Select 'Page Layout', then 'Breaks', then 'Next Page'. Just like in the previous steps to create another section.
• Select 'Page Layout Tab' and select 'Orientation', then 'Portrait'. This will make the rest of the document display in Portrait.

• To compress all pictures in your document, on the ribbon, select File > Compress Pictures.
• To compress only selected pictures, hold down the 'Shift' key, click the pictures you want to compress, and then click the 'Compress Pictures' button on the Picture Format tab.
• Select an option in the 'Picture Quality Box'. The Highest Quality is listed first and the Lowest Quality is listed last.
• Click 'Selected Pictures Only' or 'All Pictures In This File'.

To put a blank page into your Word document, follow the steps below.

• Place the cursor where you want the new page to begin.
• Click 'Insert', then 'Blank Page'.

The blank page will then open, ready for whatever you want to add.

To put a blank table into your word document, follow the steps below

• Click in your document where you want to add your table
• Click Insert from the top menu
• Click Table
• Select the number of columns and rows you need to insert into your document

The table can then be resize, moved and changed as required.

To merge two or more cells together in a table, follow the steps below

• Select the cells that you want to merge
• Right click in the selected cells
• Select merge cells

The merge cells will then act as single cell in regards to text entry and formatting

To change the cell colour in a table, follow the steps below

• Select the cells that you want to change
• Right click in the selected cells
• Click Home in the top menu
• Select the paint can icon under Paragraph
• Select your colour

To insert a cover page in a document, follow the steps below

• Click Insert in the top menu
• Click cover page under Pages
• Select a design to use

The page will add to the beginning of your document and can be edited

To change the text direction from horizontal to vertical, follow the steps below

• Right click the edge of the shape or text box
• Click Format Shape
• In the format shape pane, click size/layout & properties (box with 4 arrows)
• Under Text Box, text direction select your direction

To insert an arrow into your document, follow the steps below

• Click Insert from the top menu
• Click Shapes]
• Under Lines click the arrow you want to enter
• Click and hold in your document where you want to the arrow to start, drag to create the arrow

To set the default font for your document, follow the steps below

• Click Home from the top menu
• Under Font, Click the expansion arrow in the bottom right
• Select your font, style and size
• Click Set as default

To set your line spacing for either the entire document or a section, follow the steps below

• Select the paragraphs, or pages you want to change
• Click Home from the top menu
• Under Paragraph, Click the expansion arrow in the bottom right
• Under spacing drop down the menu and select the line spacing you want
• Click OK

You can now scan a document as a PDF using your mobile phone, follow the steps below 

1. Download Microsoft Office Lens from the App Store or Play Store
2. Open the app and click approve to give access to your camera and files
3. Move your phone to be right above the document
4. Using the orange guides shown in the app to position your phone and tap the camera button to capture
5. It will show a preview of the page, if it looks fine tap done to save
6. Ensure only the PDF is checked
7. Tap Save
8. Tap the 3 dots on the file you just saved and select share
9. Share the file via email or airdrop or google drive to send to your teacher

Staff
Staff are able to print and release to any copier or printer in the college. Staff devices when they are configured by the ICT department get a piece of software called PaperCut installed which allows them to send a job to the print queue to release from any printer. 

Printing a job: When printing a pop up will appear on your screen asking for which account you want to allocate the print job to. Select personal or the relevant faculty and click OK. If you miss this you can select the account on any of the copiers.
Releasing a job: Tap your printing fob on the reader at any copier. To release your printing click the list of jobs and select those you want to print and tap print. If you haven’t selected an account when printing tap the arrow on the right hand side of the job when it appears in the list and select the account. Then tap print.

Students
Printing Students (Junior school) When printing select the closest printer (named by room) and the job will immediately start to print out.
Printing Students (Middle and Senior school) Students using their laptops send through their print jobs to the print anywhere queue. They can then tap their student ID card on the reader of any copier and release their print jobs. Students all have $20 printing credit and prints are deducted from this, if students need further credit they can speak with the ICT department.

If when printing the dialogue box doesn't appear  to select an account it could be the program isn’t open or isn’t working. See steps below to rectify:

Windows: 

• Check for the PaperCut P logo near the clock
• If it doesn’t appear find PaperCut in the start menu and open PCClient
• Wait a moment for it to check the queue and a pop up box to appear
• If not restart your computer

Apple:

• Check for the Papercut P on the top taskbar
• If it doesn’t appear find the PcClient icon under applications or launchpad
• Wait a moment for it to check the queue and a pop up box to appear

• Open System Preferences
• Open Printer and Scanners
• Click the + symbol to add a new printer to the list
• In the list select Print Anywhere, give it a moment to fill in the name, location and use
• Click Add
• Open Word and print a blank page, when the dialogue appear asking for username and password ensure it is the college username (students will be like jsmit01 and staff will be like jsmith) - ensure to click the remember box.

• Click Here for the installer
• Select all defaults and when prompted enter:
• Username as tlc\username without @s.tatachilla.sa.edu.au
• Password is what you use for email

Windows Staff:

• Open Software Centre from the Start Menu
• Find Papercut
• Click Install
• Wait for the Papercut Icon to appear near the clock
• When prompted, enter your college username with \tlc before it
• Windows users will see a blank screen to start with them it will connect

If you have forgotten your print fob for the day or has misplaced it but don't want to rush out and purchase a new one just yet the ICT team can provide you with a 24 hour print code that will last for the day and let you print. Drop in and see the team, email ictservices@tatachilla.sa.edu.au or call on 1111 (0883294466) and we can enable right away.

Alternatively, if you have lost your fob and need to purchase a new one, see the finance team in the main reception and pay $20 for a new one and we can setup and reissue you a new fob.

When you get to a photocopier and select jobs to print, it may ask you to select the print account for one of the jobs. In the job list, tap the arrow on the right to select the properties of the job. You will see near the bottom left an option to select the account. Tap the pencil icon and select the relevant account from the list.

Normally this happens if the pop up box doesn’t appear on your computer or if you forgot to wait for it. If it isn’t appearing see here for steps to resolve.

This error usually occurs when your Tatachilla password has been reset. When attempting to print you will see a bouncing printer icon on your dock at the bottom of the screen, if you click on that icon you will see a list of attempted print jobs with a ‘Hold For Authentication’ error beneath them.

• Click on the ‘refresh’ icon next to each listed print job, your laptop will prompt you to enter your Tatachilla username and password.
  • Username: Enter your username only, do NOT include the ‘@s.tatachilla.sa.edu.au’ extension.
  • Password: Enter your current Tatachilla password

The stuck print-jobs will then be sent through to the printers and clear out from the list on your laptop. You can then release the print jobs at the printers.

Printing images in documents can occasionally show inverted colors when the printer is unable to determine the right colors to use. To correct this follow these steps:

• Open the Control Panel.
• Open Devices and Printers.
• Select Printer Properties.
• Click Color Management Tab.
• Click Color Management Button.
• Ensure Print Anywhere is selected from the drop down.
• Click the box to use my settings for this device.
• Change profile selection to manual.
• Click Add to add a new profile.
• Select Adobe RGB 1998 (or newer) from the list.
• Once added select the profile and click 'Set As Default Profile'.
• Click the other non Adobe profiles and remove them.

• Open Google Chrome
• Navigate to https://ta.tatachilla.sa.edu.au/
• Sign in with your full College e-mail address and password.

• Navigate to https://ta.tatachilla.sa.edu.au/ and log in with your College e-mail address and password.
• On the left-hand menu, click on 'Teaching Workspace', then click on 'Timetable', then 'Calendar'.
• At the bottom of the calendar screen, there will be a section called 'Untimetabled Classes', in that section click on the ( + ) icon. This will open a new section in Add/Edit untimetabled class window.
• On the right-hand side of the Add/Edit untimetabled class window, enter in the following:
  • Subject: 2FGOGEN: GEN
  • Timetable: The current Semester Timetable Period (ie. 2019S2 for Semester 2, 2019, or 2020S1 for Semester 1, 2020)
  • Staff: Your Full Staff Name (ie. Mr. John Citizen)
  • Number: Do Not Edit
• On the left-hand side of the Add/Edit untimetabled class window, click on 'Select Student' and use the drop-down list to choose any student you wish to add to your customer class-list.
• Once all students are added to your custom class-list, click on 'Save' on the top-right corner of the Add/Edit untimetabled class window.
• From the left-hand menu again, navigate back to Teaching Workspace, click on Timetable, then Calendar.
• Under untimetabled classes, your recently created custom class-list will listed. Click on that to bring up a window labelled 'What Would You Like To Do?'.
• Click on 'New Programme' to activate the custom class-list.
• You will now be able to e-mail both Students and Guardians in this custom class-list from SEQTA, as well as receive Pastoral Care Notices for those listed.

When trying to send emails to students or parents of a class in SEQTA by default it should then open Microsoft Outlook. If it opens Apple Mail or Windows Mail follow these steps:

MacOS:

• Open Apple Mail
  • If an account is not setup, select Exchange and use your college details to login
  • Untick all boxes other than Mail
• Click the Menu item named Mail
• Under Default email Reader ensure it has Microsoft Outlook Selected
• Close Apple Mail

Windows:

• Open your start menu and click the settings Cog
• In the search box, type default apps and click the option when it appears
• At the top of the list under email, ensure Outlook is selected
  • If required, click the box and select Outlook
     

• Using Google Chrome, go to the Tatachilla SEQTA home page.
• Click SOBS to sign in.
• From the left-hand menu select the area of the college you want to find a room in, classrooms is the most common for general purpose rooms.
• At the top of the page, under the heading titled Classrooms, a drop down list called 'All Resources'. Click this to access the room list.
• Select a room number.
• Select the date you want using the left or right arrows.
• Click the relevant lesson to make a booking.
• Ensure that you select when the booking ends, being default 1 lesson, you can select more in that time frame (Lesson 1- Recess or Lesson 4 - End of Day).
• Enter a reason for the booking.
• Ensure the user is correct, if you are booking on behalf of someone ensure you select them.
• Tick if permanent or repeating and select the relevant occurrence.
• Click Save

• Using Google Chrome, go to the Tatachilla SEQTA home page.
• Click SOBS to sign in.
• From the left-hand menu select ICT Services
• Click in the Lesson that you want to book a device
• Click the device you wish to book
• Select the lesson you are borrowing to
• Give a reason for the booking. Example "Video the choreography of new dance"
• Select if its an repeat booking
• Click Save

NOTE: If you want to borrow 4 x iPods you need to do 4 bookings. Don't worry, it takes about 10 seconds to do!

• Using Google Chrome, go to the Tatachilla SEQTA home page.
• Click SOBS to sign in.
• Login using College username and password (e.g. ctill@tatachilla.sa.edu.au)
• From the left-hand menu select the area of the college you want to find a room in, classrooms is the most common for general purpose rooms.
• In your booking view section, make sure the Collapsed View at the bottom isn't selected.

• Open the ViVi Client
• Login if required
• Select the room that you are in
• Enter the PIN for the room displayed on screen
• Present your screen and ensure it shows on the tv/projector
• Click room on the ViVi client
• Select Movie Mode

Note: this adds a delay into your presentation, meaning you can move your mouse on your laptop and it may take 1-3 seconds to happen on the screen. For long presentations of video content this delay may expand to absorb any buffering and stop/start issues with playback.

DVD playback through ViVi can sometimes stutter during playback and stop and start and generally make for poor viewing at times. This is because the Vivi is trying to play the DVD and present your screen at the same time, but purely depends on the DVD quality as well.

We highly recommend if you cannot find the movie on ClickView (You can ask the library staff to upload your DVD there, making it easier the next time you need to view it) to turn Movie Mode on within the Vivi software. This is designed exactly for this scenario and adds an extra allowance into the Vivi to be able to absorb and take away the stutter.

After connecting to the room and presenting our screen:

• Click the Room button
• Check the box next to movie mode

Please note this adds a small delay, otherwise known as a buffer, into the playback. Normally from 1-5 seconds, this is normal and not your computer being slow.

Some video playback content available on YouTube, ClickView etc. has been known to experience playback stutter/freezing
when being displayed in 1080P.

• On your device, open the ViVi App.
• If required, log in with your College username and password.
• Select the section of the College, then the classroom that you are located in.
• A 4-digit PIN will be displayed on the ViVi screen, enter that PIN on the ViVi App on your device.
• Once connected, click on 'Present my Screen'.
  • For MacOS users, click on the Airplay Icon from the top menu on your device. Then from the drop-down menu, click on the Classroom that will be listed.
  • For Windows users, a blank screen will display to start with, then it will connect automatically.

Some content on YouTube, ClickView etc. has been known to Stutter/Freeze during playback on ViVi when being displayed in 1080P.

Unfortunately, this is due to the way that the content has been compressed, formatted or uploaded to these websites.

By default ViVi will display content in 1080P, but you can change this to a lower setting to avoid any stutter/freezing when playing back content from YouTune/ClickView etc.

• On your device, open the ViVi App.
• If required, log in with your College username and password.
• Select the section of the College, then the classroom that you are located in.
• A 4-digit PIN will be displayed on the ViVi screen, enter that PIN on the ViVi App on your device.
• Once connected, click on the 'Gear Cog' icon at the top right of the ViVi App.
• The list of settings will appear, and at the top there will be 3 options.
  • 480P: The lowest quality setting, best for reducing stutter/freezing.
  • 720P: The medium quality setting, balances quality with playback performance.
  • 1080P: The highest quality setting, looks the best, but may stutter/freeze on certain content.
• If you are experiencing significant playback issues, select either 720P or 480P and attempt the playback of the video again. You will find that playback performance improves, but a the cost of some display quality.

If ViVi is giving you playback errors or not allowing you to connect to the room, follow these steps to log out and back in

• Click the Cog in the top right hand corner of the Vivi App
• Click Logout
• Click Login once the app shows you the welcome screen
• Sign in with your tatachilla email and current password
• Select your room and try connecting again
• If these steps fail, give ICT a call on 1111

(This will allow you to use your laptop while the video plays, when it stops it will return to the standard Tatachilla image on your Vivi)

• On the device, launch both Google Chrome Web-Browser and the ViVi Software Client.
• On Google Chrome, navigate to ClickView (https://online.clickview.com.au) and sign in with your Tatachilla E-Mail Address and Current Password.
• On the ViVi Software Client, sign in with your Tatachilla E-Mail Address and Current Password. Then navigate to the Classroom or Staff Workroom that you plan to present to (ie. Classroom 716 or Board Room etc.).
• Enter in the 4-Digit Code that is shown on the ViVi Screen in your chosen Classroom / Staff Workroom and click on Connect. (If running MacOS, open the AirPlay Menu and select the Classroom or Staff Workroom as prompted from the ViVi Client.).
• Once the Room Options become available on the ViVi Client, click on Play A Video Direct.
• On the next screen, click on the Clickview option. The ViVi Client will then await a connection from Clickview.
• Back on the ClickView Website on Google Chrome, search up the Video that you intend to display on the Classroom / Staff Workroom ViVi. Once located click on the Video to open the ClickView Player for that Video.
• On the ClickView Player, at the bottom right, click on the 'Play On Device' icon. This will bring up a new screen within the ClickView Player and will show a List Of Devices to playback on.
• Select the Classroom / Staff Workroom ViVi that you are connected to, and click on Play On Device.
• The ViVi Client will then play the ClickView Video on the Classroom / Staff Workroom ViVi via Direct Play.

• On the device, launch both Google Chrome Web-Browser and the ViVi Software Client.
• On Google Chrome, navigate to Youtube (https://www.youtube.com/) click on the account icon at the top right of the web-page, and sign in with your Tatachilla E-Mail Address and Current Password.
• Search up and find the Youtube video that you want to show, and then highlight, right-click and copy the URL Address of that Youtube video. (The URL Address is at located in the address bar at the top of the browser window your are viewing).
• On the ViVi Software Client, sign in with your Tatachilla E-Mail Address and Current Password. Then navigate to the Classroom or Staff Workroom that you plan to present to (ie. Classroom 716 or Board Room etc.).
• Enter in the 4-Digit Code that is shown on the ViVi Screen in your chosen Classroom / Staff Workroom and click on Connect. (If running MacOS, open the AirPlay Menu and select the Classroom or Staff Workroom as prompted from the ViVi Client).
• Once the Room Options become available on the ViVi Client, click on Play A Video Direct.
• On the next screen, in the URL address bar that is available, paste in the URL Address of the Youtube video that was copied earlier.
• The ViVi Client will then play the Youtube video on the Classroom / Staff Workroom ViVi via Direct Play.

This will also allow you to use your laptop for the duration of the clip without it being presented on the screen.

Once you are connected to a ViVi on campus, you have 2 options available to you when presenting your screen.
Depending on your Operating System (MacOS / Windows) please follow the appropriate steps bellow to enable the mode you would like to use.

MacOS

Extend Your Display

• Ensure that your MacOS device is connected to the ViVi in 'Present My Screen' mode.
• From the Desktop of your MacOS device, click on the AirPlay icon from the top menu bar.
• From the drop-down menu that appears, click on the option 'Use As Seperate Display'.
• This setting will then make the ViVI screen appear as a seperate desktop.
• From here, you can drag open windows and applications off of your device screen to the right, which will then bring them up on the ViVi screen.
• This option is good for multi-tasking, as you can work from your device screen, while required class content and applications are displayed on the ViVi screen.

Mirror Your Display

• Ensure that your MacOS device is connected to the ViVi in 'Present My Screen' mode.
• From the Desktop of your MacOS device, click on the AirPlay icon from the top menu bar.
• From the drop-down menu that appears, click on the option 'Mirror Built-In Display'.
• This setting will duplicate your devices screen on to the ViVi screen.
• Note that all open applications and windows will be visible on the ViVi screen from that point on, until the connection is closed.

Windows

Extend Your Display

• Ensure that your Windows device is connected to the ViVi in 'Present My Screen' mode.
• From the Desktop of your Windows device, right-click where there is space on the desktop and then click on 'Display Settings'.
• A new window will appear on-screen, scroll down the right-hand menu until you see an option called 'Multiple Displays'.
• In the drop-down list that appears, select the option 'Extend These Displays'. This will set the ViVi screen as a seperate screen to that of your laptop.
• From here, you can drag open windows and applications off of your device screen to the right, which will then bring them up on the ViVi screen.
• This option is good for multi-tasking, as you can work from your device screen, while required class content and applications are displayed on the ViVi screen.

Mirror Your Display

• Ensure that your Windows device is connected to the ViVi in 'Present My Screen' mode.
• From the Desktop of your Windows device, right-click where there is space on the desktop and then click on 'Display Settings'.
• A new window will appear on-screen, scroll down the right-hand menu until you see an option called 'Multiple Displays'.
• In the drop-down list that appears, select the option 'Duplicate These Displays'. This will set the ViVi screen to be the same as that of your laptop.
• Note that all open applications and windows will be visible on the ViVi screen from that point on, until the connection is closed.

If you have tried connecting to a room and it just shows a message advising unable to connect, try logging out and back into vivi.

• click 'Settings'.
• Click 'Log Out'.
• Log back in using your college credentials.
• Attempt to reconnect.

If after trying this you still cannot connect give ICT a call on 1111

If you are a guest at the college for a single session or a regular presenter the good news is that we have solutions to help. To make it super easy to present at the college we have a login you can use to jump onto our network and to present using the vivi app.

Downloading ViVi

You can download Vivi here before arriving, just install and have it ready to use.

Changing/Swapping Schools in ViVi App

For presenters that do school presentations regularly, you may need to sign out of the previous college. Click the Cog at the top right of the vivi application, and sign out. Then at the bottom of Vivi Window, beneath the login buttons and Vivi Version, click Switch School. Then type Tatachilla and select the college name when it appears in full.

What details do I use to sign in?

When you are at the college login window, enter the username as tlc\guest and use the password that ICT have provided. If you don't have one, give us a call on 1111 from any classroom or office phone.

To access your voicemail, there are 2 options available to you here at the College.

• Microsoft Outlook: Voicemail will be received as an e-mail with the audio file as an attachment.
• Handsets: Voicemail is accessable on your assigned workroom handset via the Messages function.

To access your voicemail via Microsoft Outlook, please follow the steps below.

• From the desktop of your device, launch the Microsoft Outlook application. (Please note, that Microsoft Outlook will already be setup with your College e-mail account).
• If you have received a missed call to your extension, you will have an e-mail located in the inbox with an attached audio message in .mp3 format.
• You can then open and playback the .mp3 audio file via iTunes on MacOS or the Music App on Windows 10.
• The e-mail will also list the number of the caller, so they can be called back when required.

To access your voicemail via your handset, please follow the steps below.

• From the main screen of the handset, press the Home button. This will open the main menu.
• From the main menu, select the 'Messages' option.
• In the messages menu, access the 'Message Centre' option by pressing the 1 button from the handsets keypad.
• The handset will then call your voicemail service, and you will be prompted for your Voicemail PIN.
• Enter in your 'Voicemail PIN' to then access your voicemail messages.

*** If you do not know your Voicemail PIN or your Voicemail Service has not been setup, please contact ICT Services ***

Note: This is provided as information only and ICT Services takes no responsibility for loss of data due to failed updates. We recommend all data be backed up or stored on Google Drive before attempting any updates.

Windows 10 offers you the choice of when and how to get the latest updates to keep your device running smoothly and securely.

To manage your options and see available updates, click here to check for Windows updates.
Or select the Start  button, and then go to Settings  > Update & Security   > Windows Update .

• Click on the Wifi icon that is located on the taskbar at the bottom right of the screen next to the clock. This will bring up a menu with multiple options.
• Select the option 'Network & Internet Settings'. A new window will open.
• On the new window, from the left-hand menu, navigate to and select the option 'WiFi'.
• From the right-hand menu, select the option 'Manage Known Networks'.
• Click on the network labelled as 'Tatachilla'.
• Click on the option labelled as 'Forget'. This will remove the saved connection.
• Back on the desktop, select the Wifi icon from the taskbar at the bottom right of the screen next to the Clock.
• Click on the 'Tatachilla' network option from the menu.
• Click on 'Connect' and enter your College e-mail address and password.

By pressing the print screen key you capture a full image of everything on your screen, menus and all.
You can then paste this into any document or program you need. However if you copy something else afterwards you will loose the image as it hasn't saved it to a file anywhere.

In your start menu find the program called 'Snipping Tool'. This very handy tool allows you to click and drag an area of your screen to capture a specific region or window.
It then gives you the option to save it afterwards anywhere you choose. To capture again click new and it allows another capture.

HandBrake takes videos you already have on your device, or external media (USB drive, SD card or DVD), and converts into a digital copy that will work on your mobile phone, tablet, computer, or web browser.

HandBrake is the ideal app that can be used when a video is required to be uploaded to ClickView from your device or external media.

HandBrake calls the video you already have on your device or external media as the 'Source'.

1. Launch HandBrake from your Windows or MacOS device.
2. In HandBrake, select the 'Open Source' button on the toolbar to browse your files for a video to open.
3. Navigate to the location of the 'Source' video file on your device or external media.
4. Once you have located the video file, click on 'Open'. The video file will then open in HandBrake.

You can also drag your 'Source' video file onto HandBrake’s main window. This is the preferred way to easily open the 'Source' video file.

Some 'Source' video files may contain more than one video clip, or a collection of 'Titles'.

Fortunately, ClickView includes a 'Title Control' feature that allows you to easily navigate through the different Titles of a 'Source' video file.

The 'Title Control' drop-down menu is located at the top left of the handbrake screen when a 'Source' video file is loaded into Handbrake.

Usually, there will be multiple 'Titles' on 'Source' video files opened from a DVD or Blu-Ray disc.

You can use HandBrake’s Title Control feature to select which video clip you want to use and convert.

HandBrake provides a number of settings Presets to make your new video work well with your playback devices and software.

The default 'Fast 1080p30' preset is often a good choice because it’s fast and compatible with most devices, and accepted when uploaded to ClickView.

HandBrake calls the file name and location of your new video the 'Destination'.

1. Launch HandBrake from your Windows or MacOS device.
2. Open the 'Source' video file into HandBrake.
3. Select your required settings for the video conversion.
4. Locate the 'Save As' box at the bottom left of the HandBrake window.
5. Type in the name that you would like to converted video to be saved as.
6. Click on the 'Browse' button on the bottom right of the HandBrake window, and select the location on your device that you would like HandBrake to save the converted video to.
7. Click the 'Start' button at the top of the HandBrake window to begin the conversion process.

• Open Google Chrome.
• Navigate and sign into www.youtube.com with your College credentials.
• Access the Youtube video that you want to approve.
• An advertisement may appear before the actual Youtube video, wait for the advertisement to complete.
• Youtube will then load the video and a blue bar will appear beneath the video with the option to approve.
• Click Approve and this will be accessible to all students so long as they are logged in with their College credentials.

• Open Google Chrome.
• Navigate to this link: Streaming (note: if the stream is not active you may get an error "Could not retrieve stream: Stream open failed")
• The video will open normally
  • If need be you can click the maximise button on the bottom right of the video to go full screen
• Present your screen as normal in Vivi. Click here for the Vivi Guides