Working & Learning Remotely
What if I need remote ICT help, can ICT still support me?
Yes absolutely. The ICT Services team are still working as normal and are ready and able to assist. We have made a great selection of support articles for many different topics, just scroll down from here to find them.
If your need isn't resolved by our articles or its a little complex, send us an email to ictservices@tatachilla.sa.edu.au as you normally would and one of the team will respond back as quickly as we can.
If its critically urgent please give us a call on 08 8329 4466 as you normally would to speak with one of the team who will be more than happy to assist.
If required ICT may instruct you to download and open a program called AnyDesk. This software allows ICT to see and control your machine. Once the ICT Team have finished working on your machine, they no longer have access to your computer. You can also disconnect them at any time should you need to.
You can download the AnyDesk software using these links:
AnyDesk for Mac
AnyDesk for Windows
- In the top left hand corner of AnyDesk there will be a 9 digit unique code, provide this when asked to the ICT Team member assisting you
- When prompted, click Accept to grant them access (don't change any settings unless asked)
Can I Access SEQTA From Home?
Yes, SEQTA is web-hosted and can be accessed both On-Campus and remotely at Home.
- From your device, launch Google Chrome.
- Navigate to https://ta.tatachilla.sa.edu.au
- Sign in with your College e-mail address and password.
Android Users: How Do I Hotspot From My Phone?
Please follow the below process on your Android Smart Phone to enable and connect to your Hotspot.
- On your Android Smart Phone, open the 'Settings' app.
- In the Setting app, navigate to 'Connections', then 'Mobile Hotspot and Tethering'.
- In Mobile Hotspot and Tethering, enable the option labelled as 'Mobile Hotspot'.
- Once it is enabled, in the same menu, tap on the 'Mobile Hotspot' option to enter its properties.
- Take note of the Hotspot Name and Password listed under the properties. As this will be what you need to enter when connecting to the Mobile Hotspot on your Windows/MacOS device.
- Now on your Windows or MacOS device, connect the WiFi as you normally would, click on you Mobile Hotspot name from the list, then enter in your Mobile Hotspot password.
- Tap on 'OK' or 'Connect' to then connect your device to your mobile hotspot.
iPhone Users: How Do I Hotspot From My Phone?
Please follow the below process on your iPhone to enable and connect to your Hotspot.
- On your iPhone, open the 'Settings' app.
- In the Setting app, navigate to 'Mobile Data or Settings', then 'Personal Hotspot'.
- Tap on 'Personal Hotspot', then enable the slider next to that setting to turn on your mobile hotspot.
- Underneath the Personal Hotspot setting, you will see the password being displayed for your Mobile Hotspot, take note of this, as it is required for connecting your MacOS/Windows device to the mobile hotspot.
- Now on your Windows or MacOS device, connect the WiFi as you normally would, click on you Mobile Hotspot name from the list (usually [YourName's] iPhone), then enter in your Mobile Hotspot password.
- Tap on 'OK' or 'Connect' to then connect your device to your mobile hotspot.
Can I Still Borrow Devices From ICT Services?
No, if the College has closed due to disaster or pandemic you are not permitted to be on-campus under any circumstances.
In the case that you require devices other than your primary laptop/charger, you will need to purchase or lease your own devices, chargers, cables etc.
Can I Get School Apps/Software Remotely?
Yes, both Self Service (MacOS Devices / iPad's) and Software Centre (Windows Devices) will still work when away from the College so long as you have an Internet Connection. Core and Critical apps that are required will automatically be installed to your device.
How Do I Print From Home Or Away From Campus?
When working from home or away from campus, the Print-Anywhere Queue will not be available to print to. Therefore please ensure that you are using your Home/Personal Printer rather than the Print-Anywhere queue that is required to print to here on campus.
Follow the below steps to set your home/personal printer as default when working from home.
MacOS- From the desktop of your MacOS device, click on the 'Apple' logo, then click on 'System Preferences'.
- In the System Preferences window, locate and click on 'Printers & Scanners'.
- Locate your home/personal printer from the list of installed printers on your MacOS device. (Note: You may need to install your home/personal printer if it is not listed).
- Once you have found your home/personal printer, right-click on it and select 'Set Default Printer'.
- Your home/personal printer will now be automatically selected when you print from your MacOS device.
- From the desktop of your Windows device, click on the Start Menu icon, and type in 'Control Panel'.
- The Control Panel search result will populate at the top of the Start Menu. Click on it to open the Control Panel.
- In the Control Panel, locate the option labelled as 'Hardware and Sound'.
- In the Hardware and Sound menu, click on 'Devices and Printers'.
- In the Devices and Printers menu, under 'Printers', locate your home/personal printer. (Note: You may need to install your home/personal printer if it is not listed).
- Once you have found your home/personal printer, right-click on it and select the 'Set as Default Printer' option.
- Your home/personal printer will now be automatically selected when you print from your Windows device.
Can I Access My Documents Remotely?
Yes, your Google Drive is Web-Based and accessible from any Device that you use with an Internet connection and capable web-browser. Please navigate to https://drive.tatachilla.sa.edu.au and sign in with your College details when prompted.
Can I Watch ClickView Remotely?
Yes, ClickView can be accessed through your SEQTA homepage for both Staff and Students. Ensure you sign in with your College details when prompted.
Can I Access MAZE Remotely?
Yes, however, this is restricted so please contact ICT Services on 1111 by Phone or at ictservices@tatachilla.sa.edu.au
Can I Use Skype To Make College Calls Remotely?
Yes, please see the Sign-In Guides here.
Zoom: How do I download Zoom?
The software has been automatically pushed to all staff and student devices. If you need to download again or reinstall follow the steps below:
Windows:
- In your start menu, open Software Centre
- Click Install next to the Zoom Icon
Mac:
- Open Self Serve
- Click Install/Reinstall next to the Zoom icon
Manual Download:
Click this link to download manually if you are instructed to.
Zoom: How do I schedule a Zoom meeting?
- Sign into https://zoom.us/meeting
- Click Schedule a new Zoom Meeting
- Enter a Topic (Example: Wednesday marketing meeting)
- Select a start date and time
- Select Duration (ensure time zone is correct)
- If required check the Require meeting password box. Either use the generated one or add your own.
- Check the On check box for Video for Host and Participant
- Click Save
- Download the Outlook Calendar (.ics)
- Open the file and within outlook select Invite to add guests to the meeting
- Click Save and Close
Zoom: How do I connect to a Zoom meeting?
- If this is the first time you have used Zoom click the links below to download the plugin and then install:
- MacOS (Click this link to download)
- Once installed it will ask you to confirm access to your downloads folder - click OK
- When prompted for access to your microphone - click OK
- Click the link in the outlook meeting or the email you were sent and click Open Zoom.Us
- Click Join Wth Computer Audio
- Click Start Video in the bottom left corner to add your webcam
- When prompted for access to your camera - click OK
- When prompted confirm your name and click Join Meeting
- Windows (Click this link to download)
- Once installed it will open the zoom.us program - close this window
- Click the link in the outlook meeting or the email you were sent and click Open Zoom
- When prompted confirm your name and click Join Meeting
- MacOS (Click this link to download)
Zoom: Allow Microsoft Outlook to open Zoom meetings?
- Change default program for calendar files (MAC only)
- Open Apple Calendar from Launchpad (you may need to click continue to see your calendar)
- Click the Calendar Menu
- Click Preferences
- Drop down the menu for Default Calendar App
- Select Browse
- Under Applications select Microsoft Outlook and click Select
- Close Apple Calendar
Zoom: How do I manage participants in Zoom?
As a host of the meeting you have control over the participants.
- Once connected to your call click manage participants in the bottom task bar
- A list of participants will appear giving you the ability to chat, request webcam or mic access and to remove from the call.
Zoom: How do I chat with people on a Zoom call?
Any participant can chat on a call. This is helpful when you want to ask a question without interrupting the flow of the call.
- Click chat on the bottom task bar to open the chat window.
- You can select chatting with everyone which is the default or you can choose the participant and chat privately.
Zoom: How do I change the view of participants on my screen during a Zoom call?
As a host of the meeting you can change the view you have of all participants.
- Click Gallery view or speaker view form the top right hand corner of the live window to rearrange the view
Zoom: How do I share my screen/content on a Zoom call?
Any participant can share their screen or content with the members of the call. You can share either a screen, file, window or program that you have open.
- Click Share Screen from the bottom task bar.
- Select desktop 1 to share everything on your screen,
- or select the program window you want to share
- or select whiteboard which opens a digital screen you can write on, add text or draw on.
- Once you select your choice click Share.
- To stop sharing, click the red stop share button at the top of the screen
Zoom: How do I remove a participant, leave or end a Zoom call?
Any one on the call can disconnect at any time.
- A participant can leave the call by clicking leave meeting in the bottom right.
- The host can end the meeting by clicking end meeting in the bottom right.
- If the host wishes to disconnect a specific user they can click manage participants, select the user form the list, select more and click remove, confirming they wish to remove the participant.
Note: **Once a user has left or been removed they cannot rejoin the meeting**
Zoom: How do I record a Zoom call?
As a host of the meeting you can record the call.
- Once connected to your call click Record on the bottom control bar, you are able to pause at any time and then resume the recording.
- The file is saved at the end of the call, this may take several minutes depending on the length of the call
Note: All participants will be notified and made aware of the call being recorded as a Red Icon for recording appears on the screen
Zoom: How do I use my phone for audio and microphone?
After joining a Zoom meeting, you will be prompted to join the audio automatically. If this prompt does not appear or you close out of it, click Join Audio in the meeting controls.
- Click Phone Call.
- Follow the instructions for dialing in:
- Select the country you're calling from in the flag drop-down menu.
- Call one of the numbers provided.
- Enter your meeting ID followed by #.
- Enter your participant ID followed by #.
If you joined computer audio automatically, you can leave the computer audio and join by phone:
- Click the arrow next to Mute/Unmute.
- Click Leave Computer Audio.
- Click Phone Call and follow the prompt to dial in.
Zoom: Breakout Rooms
Breakout rooms/groups are virtual rooms you can assign participants to so they can chat together remotely as if they were in a huddle in a classroom
Once participants are in a breakout room they cannot hear the main conversation or other breakout rooms - just whomever is in their own room.
Host - Create the rooms
- Click breakout rooms in the bottom taskbar
- Select the number of rooms you need to create
- Be default it will auto divide participants with the number of rooms, to assign people manually check the manual box
- Each member will assigned and shown in the list
- Click Open All Rooms to move participants away from the main chat and into groups
Host - Join/Leave a particular room
- To talk directly with a single breakout room click Join Room
- You can also click join next next to another room to join another one
- To leave a room and begin talking with everyone again click leave room
Host - Send a chat message to a breakout room
- On the bottom of the breakout room window click broadcast a message to all
- Type your message then click broadcast to send to every room
Host - Move a participant between rooms
- In the breakout window, hover over the name of the participant you want to move
- Click Move To
- Select the new room - it may take a few moments to move them
Host - Close breakout rooms
- To turn the breakout rooms off and have everyone rejoin the main room
Zoom: How do I access my screen recordings?
- Log in to the Zoom client
- Click Meetings
- Click the Recorded tab
- Select the meeting you want to view the recording of
- Default Locations (Mac and Windows): \Documents\Zoom\
Zoom: How do get the sound to go through Vivi?
Zoom will use the currently in use audio device for the zoom call, connecting to Vivi changes your audio to the room not your laptop. Follow these steps to conncet:
- Close Zoom
- Log in to Vivi and connect to your room
- Open Zoom and connect to the meeting
If this doesn't work, close Zoom and try again or call ICT on 1111
OBS-Studio: What settings do I use for screen recording?
Mac:
- Open OBS-Studio
- Click the OBS Menu item, then select preferences
- Click Output in left hand menu. The settings should be:
- Video Bitrate: 1500 Kbps
- Endoder: Software (x264)
- Audio Bitrate: 128
- Recording Path: /Users/**username**/Movies
- Recording Quality: Same as stream
- Recording Format: mp4
- Click Video in left hand menu. The settings should be:
- Base (Canvas) Resolution: 1280 x 720
- Output (Scaled) Resolution: 1280 x 720
- Common FPS Values: 25 PAL
- Click OK and Close and Reopen OBS-Studio
Windows:
- Open OBS-Studio
- Click the file menu, then select settings
- Click Output in left hand menu. The settings should be:
- Video Bitrate: 1500 Kbps
- Endoder: Software (x264)
- Audio Bitrate: 128
- Recording Path: /Users/**username**/Movies
- Recording Quality: Same as stream
- Recording Format: mp4
- Click Video in left hand menu. The settings should be:
- Base (Canvas) Resolution: 1280 x 720
- Output (Scaled) Resolution: 1280 x 720
- Common FPS Values: 25 PAL
- Click OK and Close and Reopen OBS-Studio
OBS-Studio: How do I record my screen and audio?
- Open OBS-Studio
- Ensure your settings are as above before starting
- Click the + under the source area
- Select display capture
- Click OK to accept the default name of the source
- Click OK to accept the default screen capture, or select your second monitor if you have one
- Click start recording on the bottom left of the screen.
By default it will record everything you see and the mic will be on so it will also be recording what you say as well.
OBS-Studio: How do I turn off audio when I record my screen?
- Click the speaker icon under the Audio Mixer to mute your Mic Input - it will go red and show a cross if muted.
OBS-Studio: How do edit my screen recordings?
All files are saved to your computer and can be edited by using Adobe Premiere Rush or Premiere Pro of which all staff have access to. We have a quick edit guide here for Premiere Rush.
Alternatively install the products and then contact ICT Services on ictservices@tatachilla.sa.edu.au or call 1111 and we can quickly show you how to edit your videos so they can be uploaded to ClickView