General Assistance & FAQ

How Do I Repair My Device?

As BYOD devices are purchased external to the college they come with a warranty and manufacturer guarantee bound to them. If you encounter a fault with your device we recommend getting in touch directly with the manufacturer for the fastest response, rather than talking to the place you bought it from as this can delay the repair. 

While the device is away the college can prepare a loan device to ensure schoolwork and homework are not interrupted. These devices are for 2 weeks but can be extended if the repair is taking some time to complete - simply drop into the ICT helpdesk with the loan unit and we can perform a quick check and then extend the loan. 

Students: Requesting Access To Blocked Websites

We are able to unblock websites that show a message advising the website is blocked. All requests need to be sent from a member of staff to ictservices@tatachilla.sa.edu.au with the website URL being access, the year levels JS, MS or SS that it to be unblocked for and a timeframe. Most websites are simple to do, however there may be some with different content that may cause it to be blocked by several rules and may need some additional work.

Using Social Media, iMessage, and Similar Services

These platforms are not available on the college network

Phishing Emails

Phishing emails are emails designed to capture your information by appearing real, when in fact they are not. There are thousands of different types but generally they ask you to do something like click a link, open an attachment, update your details or act urgently due to something happening. Here are some good rules of thumb to follow:

Too Good To Be True - Lucrative offers and eye-catching or attention-grabbing statements are designed to attract people’s attention immediately. For instance, many claim that you have won an iPhone, a lottery, or some other lavish prize. Just don't click on any suspicious emails. Remember that if it seems to good to be true, it probably is!
Sense of Urgency - A favorite tactic amongst cybercriminals is to ask you to act fast because the super deals are only for a limited time. Some of them will even tell you that you have only a few minutes to respond. When you come across these kinds of emails, it's best to just ignore them. Sometimes, they will tell you that your account will be suspended unless you update your personal details immediately. Most reliable organizations give ample time before they terminate an account and they never ask patrons to update personal details over the Internet. When in doubt, visit the source directly rather than clicking a link in an email.
Hyperlinks - A link may not be all it appears to be. Hovering over a link shows you the actual URL where you will be directed upon clicking on it. It could be completely different or it could be a popular website with a misspelling, for instance www.bankofarnerica.com - the 'm' is actually an 'r' and an 'n', so look carefully.
Attachments - If you see an attachment in an email you weren't expecting or that doesn't make sense, don't open it! They often contain payloads like ransomware or other viruses. The only file type that is always safe to click on is a .txt file.
Unusual Sender - Whether it looks like it's from someone you don't know or someone you do know, if anything seems out of the ordinary, unexpected, out of character or just suspicious in general don't click on it!

Staff: How Do I Reset My Password?

MacOS

  • Tatachilla: Click here to change your Tatachilla password
  • Mac: Click Apple > System Preferences > Users & Groups, click Change Password, and set to the same as your new Tatachilla password above
  • WiFi: Click the WiFi icon in your menu bar, select Open Network Preferences, click Advanced, delete the Tatachilla network, and then re-join Tatachilla with your new password
  • Web services: Click here to open SEQTA, click Log Out in bottom left corner, and then click here again to login with your new password (this will affect all Tatachilla web services)
  • Printing: Click Apple > System Preferences > Printers & Scanners, delete Print-Anywhere, then click + and re-add Print-Anywhere (couldn’t they use the fixed Print setup self-service?)
  • E-mail: In Outlook click Send & Receive and type your new password when prompted

Windows

  • Tatachilla: Click here to change your Tatachilla password
  • Windows: Press CTRL + ALT + DELETE, click Change A Password, and set to the same as your new Tatachilla password above
  • WiFi: Click the WiFi icon in your task bar, select Network & Internet Settings, select WiFi, select Manage Known Networks, delete Tatachilla, and then re-join Tatachilla with your new password
  • Web services: Click here to open SEQTA, click Log Out in bottom left corner, and then click here again to login with your new password (this will affect all Tatachilla web services)
  • Printing: Click the Start menu, type printers, select Printers & scanners, delete Print-Anywhere, …. then re-add via our fixed Printer setup in Software Centre?
  • E-mail: In Outlook click Send & Receive and type your new password when prompted

How Do I Check The Warranty On My Apple Device?

You can check the status of your Apple warranty and/or Apple Care using this tool provided by Apple: Warranty Checker

For further support we recommend reaching out to Apple through the Apple Support system which you can find here

How Often Should I Restart My Device?

It is recommended to restart your device regularly. Sleep technology and power saving on laptops has come a long way in the past few years. However a restart of your laptop cleans the slate, clears out any potential problems and ensures that your device is ready to go anytime. A significant number of issues can be prevented by a simple restart each day.

A good practise that users can employ is that at the end of the day, save your work and shut your device down. When you start again in the morning turn it back on and it will be in the best state for you to begin your day.

iPads don't need a restart as often as laptops do, however a restart can resolve any issues you may with apps crashing or the device slowing down. See here on how to restart.

Adobe Creative Cloud

How Do I Sign In To Adobe Creative Cloud?

  • Launch the Adobe Creative Cloud application from your device.
  • From the top menu on the device, click on the Adobe Creative Cloud icon.
  • Click the 'Sign In' icon and sign-in with your College e-mail address. The Adobe Creative Cloud application will then redirect the user to the Tatachilla sign-in webpage.
  • Sign-in to the Tatachilla Sign-In webpage with your College e-mail address and password.
  • Select the option 'Enterprise ID'. (DO NOT SELECT 'PERSONAL ID').
  • The Adobe Creative Cloud application will then activate a license and sign-in.
  • From the Adobe Creative Cloud application, select the 'Apps' tab, and then choose from a list of Adobe applications (Photoshop, Premier Pro, Rush etc..) that can be installed.
  • Windows users will see a blank screen to start with them it will connect.

Adobe Acrobat Pro: Deleting Unwanted Pages From PDF Documents

Follow the below guide if you have scanned a document to PDF and require some unwanted pages to be removed.

  • 
Open the downloaded or scanned PDF in Adobe Acrobat Pro.
  • Choose the Organise Pages tool from the right pane. This will show an overview of all pages in the PDF file.

  • Click on the thumbnail of the pages you want to delete and click the Rubbish Bin icon to delete the pages. You can select one or multiple pages at a time.
  • 
Once you have clicked on the Rubbish Bin Icon, a confirmation dialog box is displayed. Click OK to confirm the deletion.
  • 
You can then Save the PDF file with the unwanted pages now deleted out.

Adobe Acrobat Pro: Converting A PDF Into A Digital Interactive Form

With Adobe Acrobat, you can convert downloaded and scanned PDF documents into digital interactive forms. Follow the below steps to enable this feature.

  • 
Open the downloaded or scanned PDF in Adobe Acrobat Pro.
  • From the right-hand menu, click on the option labelled 'More Tools'.

  • Scroll down to find the section 'Forms & Signatures'. Then under the option 'Prepare Form' click on 'Add'. This will add the option to your right-hand menu.
  • Go back to the PDF Document in Adobe Acrobat, then from the right-hand menu, click on 'Prepare Form'.
  • 
A new screen will display, with 3 options, 'Single File' / 'Scanner' / 'Create New'.
  • Select the option 'Single File'.
  • Adobe Acrobat will then scan over the downloaded/scanned PDF and create interactive fields which can then be saved and sent to user to fill out digitally.

Adobe Premier Rush

 

Adobe Premiere Rush is a great application for basic video editing available to every student from Adobe Self Serve. Here are some basic steps to edit a video and export it back out.

Create a Project

  • Once adobe rush is open click create new project
  • Give the Project a name
  • Browse to where the video file(s) are, you can hold SHIFT to select several files for the project

Cutting and Editing

  • Once your clip is open your video(s) will appear in the timeline as a single long clip
  • To make a ‘cut’ in the clip to add something else afterwards or simple remove a section click where you want to stop the clip and click the scissors icon on the left hand side controls. Click the section you want to remove and simply hit delete on your keyboard
  • To add a new video to the timeline click the + symbol on the left hand control menu
  • Browse to the file you want to add and click Add at the bottom
  • The file is added to the end of the timeline.

Adding a Title

  • Click on the timeline where you want the Title to appear
  • Click the + symbol on the left hand control menu, select title
  • The title is added over the media in the timeline
  • You can use the right hand formatting tools to change the font, size and style

Exporting my timeline

  • Once you have finished editing the timeline and you have titles in place you need to save the video
  • At the top left of Premiere Rush click the share button
  • Select a local destination, give it a name and click the save to.. destination to change if required
  • Expand Advanced Settings
  • Ensure that Preset is Automatic, Resolution is 720HD, Frame rate is 25, Audio Channels is stereo, quality is medium or high. (For videos over 5 minutes select medium, less than this select high)
  • Click Export on the bottom right hand corner to save

 

AutoDesk

Autodesk Fusion 360: How Do I Register An Account?

  • Go to website: https://www.autodesk.com/products/fusion-360/students-teachers-educators
  • Click Create Account:
    • Select Country, Student and DOB
    • When Prompted Enter:
      First Name, Last Name, Email, Confirm Email
      Password (suggest using school account)
  • Open Email
  • Click Verify in the confirmation email
  • Sign in with email and password
  • You will see on your screen that it has been verified, click done
  • When Prompted Enter:
    • Enter in School Name (it will autofill after typing “tatachilla”)
    • Select Product Design and Manufacturing
    • Enrolled from is the current month and year
    • Enrolled to is 3 years in the future, (Example: December 2022)
    • Your account setting will be confirmed and you will be told it has updated
  • Click Continue
  • Go to https://www.autodesk.com/products/fusion-360/students-teachers-educators
  • Sign in with username and password if required
  • Click Get Access to Fusion 360
  • Click the “Download Here” button to download the installer
  • Open the downloaded file
  • Right Click and Open for Mac, double click and follow prompts for windows
  • Once it has streamed down, sign in with your user account
  • Enter Full name when it asks for the name of the team

ClickView

How Do I Find Videos In ClickView?

ClickView is a great source of media and content relevant to every teachable topic.
The College maintains its own library of content as requested by staff or needed for courses.
The College also has the ability to view 'ClickView Exchange' which shows accessible content from other sites ClickView libraries.

  • Go to the SEQTA homepage.
  • Select ClickView Online.
  • Sign in with your College credentials.
  • Search for your content.
  • When the search results load click on 'Exchange' as the library to search.
  • *** 'All Libraries' only searches the College libraries. ***
  • The searched up content will then load.

Google Chrome

How Do I Update Google Chrome?

MacOS

  • Launch Google Chrome from your Mac. (Go > Applications > Google Chrome).
  • Once launched, from the Menu Bar at the top of the screen, click on Chrome, then click on About Google Chrome.
  • A new tab in Google Chrome will open and the application will automatically check for and install the latest version of itself.
  • If required, you will be prompted to re-launch Google Chrome to apply the update.

Windows

  • Open Google Chrome.
  • At the top-right corner of your browser window, click on the three dots.
  • From the menu that appears, select Help, then select About Google Chrome.
  • Google Chrome will then check for any updates, and if required will update itself, you may be prompted to re-launch Google Chrome to complete the update.

How Do I Import Bookmarks To Google Chrome?

  • On your device, open Google Chrome.
  • At the top right of your Browser window, click on the three dots.
  • From the drop-down menu, select 'Bookmarks' then 'Import Bookmarks And Settings'.
  • Select the program or file that contains the bookmarks you would like to import.
  • Click on 'Import'.
  • This will create a folder on your bookmarks bar with the imported bookmarks listed within.

PDF Documents are blank when using Google Chrome

  • On your device, open Google Chrome.
  • At the top right of your Browser window, click on the three dots.
  • Click Settings
  • Select Privacy and Security on the left hand menu
  • Select Site Settings
  • Scroll down and select PDF Documents
  • Ensure that the toggle button is blue to indicate its turned on
  • Close Google Chrome fully and reopen as normal

Google Drive

Google Backup & Sync For Students

Windows:

  • Open This PC (my computer) and see if G:\ is mapped or if Google Drive is appearing in the folder view.
  • Near your clock (bottom right), check for the Google Drive icon.
  • Open Google Backup & Sync from the Start Menu.
  • Right click the icon, login if required.
  • Recheck for G:\ or Google Drive in the folder view.
  • If you are unable to find the software, open Software Centre from the Start Menu to install the College version.

Apple:

  • Open Finder and check to see if Google Drive is listed as a location.
  • Check the menu bar near the clock for the Google Drive logo.
  • Click on the Google Drive icon and sign in if required.
  • If you cannot find the icon, open Google Backup & Sync from the Applications folder.
  • Recheck for Google Drive as a location in a Finder window.
  • If you cannot find the program in the Applications folder, open the Self-Service app and install the College version.

Google Drive File Stream For Staff

Windows:

  • Open This PC (my computer) and see if G:\ is mapped or Google Drive appearing in the folder view.
  • Near your time & date (bottom right), check for the Google Drive icon.
  • Open Google Drive File Stream from the Start Menu.
  • Right Click the icon, and login if required.
  • Recheck for G:\ or Google Drive in the folder view.
  • If you are unable to find the software, open Software Centre from the Start Menu to install the College version.

Apple:

  • Open Finder and check to see if Google Drive is listed as a location.
  • Check the menu bar near the clock for the Google Drive logo.
  • Click on the Google Drive icon and sign in if required.
  • If you cannot find the icon, open Google Drive File Stream from the Applications folder.
  • Recheck for Google Drive as a location in a Finder window.
  • If you cannot find the program in the Applications folder, open the Self-Service app and install the College version.

How Do I Save Files To Google Drive?

Directly to Google Drive: 

Windows: You can access your Google drive from the icon on your desktop. Alternatively from the start menu by This PC and clicking the explorer menu link labelled Google Drive. For Drive File Stream users it will also show as G:\

Mac: You can access your Google drive from the icon on your desktop. Alternatively from a finder window and the menu link labelled Google Drive.

Online Google Drive
Users can access the google drive online by signing into drive.tatachilla.sa.edu.au. Access the drive you need by clicking My Drive or Shared Drive from the left hand menu. To upload a file you have saved you can simply drag the files into the folder they want to save to. It will show an upload pane and alert when complete.
 

How Do I Organise My Files?

When saving your files, simple is always better. We recommend separating each year into its own folder such as 2019, 2020 etc and then each subject in that year into its own folder like Maths, English or Drama. Each document you make should also be named according to the assignment, such as 12English_Shrek_criticalreview.docx

This will help you not only navigate to where you need quickly and without guessing but will also mean if you need to search for a 12 English document it will appear easily.

How Do I Share My Files?

To share a file or folder from My Drive:

  • In Google Chrome, go to Google Drive
  • Right Click the file/folder you want to share.
  • Click Share
  • Under "People," enter the email address you want to share with.
  • To choose what someone can do with your file, click the Down arrow.
  • If you don’t want to send an email to people, click Advanced and uncheck the Notify people box. If you notify people, each email address you enter will be included in the email for others to see.
  • Click Send

Please note that Shared Drives are not able to be shared this way - this will only work for My Drive sharing. ICT Services administers the sharing on the Shared Drives. 

Staff: What Do I Do When My G: Drive Shows A Question Mark?

If Google drive is missing from your My Computer and won't work when you click the Google Drive link it could be that Drive File Stream is not open anymore. 

  • Open your start menu
  • Search for Google
    • Click Drive File Stream
  • Wait 30 seconds and try clicking again

If it still doesn't open at this stage call ICT Services on 1111, email us on ictservices@tatachilla.sa.edu.au or drop in and see us in the library.

iPads

An Explanation About iPad Restrictions

  • All iPads that are to be used at the College are required to go through a setup process whereby they are erased and prepared with a customised Tatachilla environment with security and settings all preconfigured.
  • ICT Services are unable to complete this process if there is an AppleID already signed in to the iPad. Therefor, any signed in AppleID's will require removal from the iPad before ICT Services can perform the setup process.
  • Please note, when iPad's are processed for use at the College, all existing data on the iPad (games, apps, settings, photos and videos etc.) will be removed.
  • It is recommended that any important data on the iPad's be backed up first, before the iPad is brought in to ICT Services for setting up.
  • This setup process enables ICT Services to deploy apps and settings as required by Teachers quickly and easily.
  • The setup process also enforces settings for a students age level which prevents the installation of games/apps that are rated above their year group.
  • Please note, that the setup process still allows parents and families to use their personal AppleID's to make purchases from both iTunes and the App Store.
    However, keep in mind that age restrictions still apply, based on the College security settings mentioned above.

Hard Resetting / Rebooting An iPad

If your iPad is not charging, apps are freezing up, the sound doesn't work or the iPad itself is just not responding how it should, we suggest performing a hard restart of the device.

To do this, please follow the steps below.

  • With the iPad powered on, hold down both the home button and the top power button until the iPad screen turns off.
  • After a few moments, the iPad will then restart.
  • Please note, the iPad may take a little longer to power on after hard restarting, this is normal.
  • Once the iPad has restarted, you will find that the above issues should be resolved.

How Do I Sign Into The App Store?

  • On the iPad, open the Settings app.
  • From the left-hand menu, scroll down until you find the iTunes And App Store section.
  • By default this section will be signed in to the Students Tatachilla AppleID, you are able to sign out of this AppleID by tapping on it and tapping Sign Out.
  • You can then sign in with your own AppleID by tapping on Sign In and entering your AppleID details.
  • It is recommended to password protect all AppStore purchases, while the iPad is signed in with your AppleID. This prevents accidental purchases via iTunes or the App Store.

Sound Not Working In Some iPad Apps?

Sometimes when iPad settings are changed, you may find that sound stops working on some or all installed apps. This is an iPad settings issue that can be quickly fixed.

  • On the iPad, open the Settings app.
  • In the Settings app, select General.
  • Under General, scroll down the right-hand menu to the section labelled as Reset.
  • Select the top option, which is 'Reset All Settings'. (Be careful not to select 'Erase All Content And Settings).
  • A notification will appear, asking to confirm the reset, tap on Confirm.
  • The iPad will then restart, and all sound, apps, screen timeout, brightness, icon layout etc. will be back to default settings.

How Do I Update My iPad?

Note: This is provided as information only and ICT Services takes no responsibility for loss of data due to failed updates. We recommend all data be backed up or stored on Google Drive before attempting any updates.

*** Please ensure that the iPad has more than 50% battery power before starting the update. ***

  • On the iPad, open the Settings app.
  • In the Settings app, select General.
  • From the right-hand menu, select Software Update.
  • If an update needs installing it will give you the install update option.

How Do I Enable Dictation?

Apple devices have a dictation function so you can speak and it types what you say. Follow the below steps to turn on this feature:

  • On the iPad, open the Settings app.
  • In the Settings app, navigate to and select Accessibility.
  • Under Accessibility, select Keyboard.
  • Under Keyboard, enable the Dictation option.

How Do I Enable Screen Time?

  • On the iPad, open the Settings app.

  • From the right-hand menu, navigate to the section labelled as Screen Time.

  • Tap on the option labelled as 'Turn On Screen Time'.

  • When you see the introductory screen asking whether this is your iPad or your child's iPad, select 'This Is My Child's iPad.

From here, you can choose to set Downtime, which is a set period of time in which your child will be allowed or disallowed from using the iPad.
Or App Limits, which will restrict certain app categories. At setup, you can also choose Content and Privacy settings, which are further explained below.
 
If you want to change Downtime and App Limits selections for your child, you will be able to do so at any time by going to the Settings app and selecting Screen Time on the child's device.
A child's Screen Time settings are also accessible on the parent's device for making changes remotely, this is made available by tapping on a child's name in the Screen Time section of the Settings app, listed under the parent's own Screen Time usage.
 
All of your App Limits, Downtime, and Content Restrictions are protected via a passcode that must be entered to grant more usage time to children when limits have been reached. This also prevents children from changing their own Screen Time settings.

How I update apps we use in the classroom?

  • On the iPad, open Self Serve
  • Login with college details. Example: jsmit01, JohnSmit11

  • Find the App you want to update
  • Click Reinstall (this just installs the new version over the top)
    • It may take a little while to do this, if nothing happens, turn the iPad off and then try again after turning back on. 

MacOS

How Do I Update MacOS?

Note: This is provided as information only and ICT Services takes no responsibility for loss of data due to failed updates. We recommend all data be backed up or stored on Google Drive before attempting any updates.

Periodically, Apple releases updates to your macOS software (which can include updates to apps that come with your Mac and important security updates).

If you receive a notification that software updates are available, you can choose when to install the updates, or choose to be reminded the next day. You can also check for macOS updates manually in the Software Update pane of System Preferences.

Check for System updates manually
To download macOS software updates, choose Apple menu  > System Preferences, then click Software Update.

Tip: You can also choose Apple menu  > About This Mac, then click Software Update.

Set your Mac to check for software updates automatically

  1. On your Mac, choose Apple menu  > System Preferences, then click Software Update.
  2. To automatically install macOS updates, select “Automatically keep my Mac up-to-date.”
  3. To set advanced update options, click Advanced, then do any of the following:
    • To have your Mac check for updates automatically, select “Check for updates.”
    • To have your Mac download updates without asking, select “Download new updates when available.”
    • To have your Mac install macOS updates automatically, select “Install macOS updates.”
    • To have your Mac install app updates from the App Store automatically, select “Install app updates from the App Store.”
    • To have your Mac install system files and security updates automatically, select “Install system data files and security updates.”
  4. Click OK.

To receive the latest updates automatically, it’s recommended that you select “Check for updates,” “Download new updates when available,” and “Install system data files and security updates.”

Note: MacBook, MacBook Pro and MacBook Air must have the power adapter plugged in to automatically download updates.

How Do I Reset My WiFi Connection?

  • On your Mac, click the Wifi icon from the top menu.
  • Then click on 'Open Network Preferences'.
  • From the left-hand menu, select 'WiFi' from the list of available connections.
  • Click 'Advanced' at the bottom right.
  • Select 'Tatachilla' from the list of known and connected networks.
  • Click the - button to remove the saved Tatachilla network. Then click on OK.
  • Click on the drop-down menu next to 'Network Name'.
  • Select the network 'Tatachilla'.
  • Enter your College username (without the @tatachilla.sa.edu.au).
  • Enter your College password.

How Do I Take Screenshots In MacOS?

Ever need to take a screenshot of something on your Mac?
Maybe it’s an e-mail, a graphic or even just some text, the below steps make it easy.

To capture the entire screen on your Mac, simply hold down COMMAND+SHIFT, then press 3 on your keyboard.

To capture a certain section of your screen, hold down COMMAND+SHIFT, then press 4 on your keyboard.

You can then click and drag your mouse curser over the section of your screen that you would like
to capture, once you have highlighted the required section, release the trackpad/mouse button and
the highlighted section of your screen will be captured.

Microsoft Office

How Do I Check For Updates To Microsoft Office?

MacOS

  • Launch any of the Microsoft Office Applications (Excel, Outlook, OneNote, Teams, Powerpoint, Word).
  • From the top Menu Bar, navigate to 'Help', then 'Check For Updates'.
  • A 'Microsoft AutoUpdate' Window will open and provide three options for checking updates (Manually Check, Automatically Check, Automatically Download & Install).
  • Choose the option 'Manually Check' then click on the icon labelled as 'Check For Updates'.
  • Microsoft AutoUpdate will then run a check for any available updates, and return a list of updates that you can then choose to install or defer for a later time.

Windows

  • Launch any of the Microsoft Office Applications (Excel, Outlook, OneNote, Teams, Powerpoint, Word).
  • Click on 'File' then 'Account'.
  • The account window will open, where there will be an option labelled 'Office Updates'.
  • Click on the 'Office Updates' icon.
  • Microsoft Office will then check for and return a list of available updates, at which point you can choose to install or defer for a later date.

Microsoft Powerpoint: Turning Your Presentation Into A Video

  • On the File menu, select Save to ensure all your recent work has been saved in PowerPoint presentation format (.pptx).
  • Click File > Export > Create a Video. (Or, on the Recording tab of the ribbon, click Export to Video.)
  • In the first drop-down box under the Create a Video heading, select the video quality you want. The higher the video quality, the larger the file size. (You may want to test them to determine which one meets your needs.)The second drop-down box under the Create a Video heading tells whether your presentation includes narration and timings. (You may switch this setting if you like.)
  • The default time spent on each slide is 5 seconds. You can change that timing in the Seconds to spend on each slide box. To the right of the box, click the up arrow to increase the duration, or click the down arrow to decrease the duration.
  • If you have recorded a timed narration, by default the value is Use Recorded Timings and Narrations.
  • Click Create Video.
  • In the File name box, browse to the save location and give the file a name
  • In the Save as type box, choose MPEG-4
  • Click Save

Microsoft Powerpoint: Compressing Videos

  • Open the presentation that contains the audio or video files.
  • On the File tab, select Info, and then in the Multimedia section, select 'Compress Media'.
  • Please note, embedded subtitles and alternate audio tracks ARE LOST in this compression process.
  • Select either the 720p or 480p setting.
 

Microsoft Outlook: Send/Receive To Resolve Connection Problems

  • If Microsoft Outlook displays as disconnected at the bottom right of the programs window you can perform the following checks to ensure that the program is working as it needs to.
  • Check that you are connected to WiFi.
  • Check that you can browse the Internet.
  • Close and reopen Microsoft Outlook.
  • Click 'Send/Receive' in the top menu to force a connection.
  • Restart your laptop.

If that doesn’t work please give ICT a call and we can assist, for urgent email requirements sign into your webmail here: https://outlook.office.com/owa

Microsoft Outlook: Out Of Office Replies

  • Sign in to college Outlook on the web.
  • At the top of the page, select Settings 
  • Select View all Outlook settings > Mail > Automatic replies.
  • Select the Turn on automatic replies toggle.
  • Select the Send replies only during a time period check box, and then enter a start and end time. If you don't set a time period, your automatic reply remains on until you turn it off by selecting the Automatic replies on toggle.
  • Select the check box for any of the following options that you're interested in:
  • In the box at the bottom of the window, type a message to send to people during the time you're away.
  • When you're done, select Save at the top of the window.

Microsoft Outlook: Creating A Calendar Appointment

  • Launch Microsoft Outlook on your device.
  • In Microsoft Outlook, locate and click on 'New Items'. Then select 'New Appointment'.
  • A new window will appear for the creation of the Appointment.
  • Fill in the required fields (subject, location, start time/date, end time/date) and any other information.
    It’s not all needed, but you have the ability to add as much or as little as you’d like.
  • Once the information has been entered in, click on Save & Close.
  • At the bottom left-corner of the Outlook there will be a Calendar icon, click on that to see the recently created Appointment.

Microsoft Outlook: Inviting People To Calendar Appointments

  • Launch Microsoft Outlook on your device.
  • At the bottom left-corner of the Outlook there will be a Calendar icon, click on that to access your Calendar appointments.
  • Double-click on the Calendar Appointment that you would like to invite people to.
  • A window will open showing the settings of the Calendar appointment and the available options.
  • Click the 'Invite' option located at the top of the window.
  • A new field labelled as To: will appear at the top of the window. In this field you can enter the e-mail address of the people you intend to invite to or notify of the Calendar appointment.
  • Once you have added in the required e-mail addresses, click on Send, this will send the Calendar appointment to the recipients and add the item to their own Calendars.

Microsoft Outlook: Setting Up An Automatic Reply

  • Navigate to https://mail.tatachilla.sa.edu.au and log in with your Tatachilla E-Mail Address and Password.
  • Click on the Gear Icon on the Top-Right Corner of the Web-App Window, then click on ‘View All Outlook Settings’.
  • From the Left-Hand Menu, click on ‘Mail’, then click on ‘Automatic Replies’.
  • Enable the ‘Send Replies Only During A Time Period’ and select the appropriate Start and End dates where you would like your Automatic Replies to be active.
  • Click Send/Receive in the top menu for a force connect
  • In the text box, type in your desired Automatic Reply Message.
  • Enable the option ‘Send Replies Outside Your Organisation’ if you would also like the Automatic Reply to be sent to External Contacts.
  • Click on ‘Save’ at the Top-Right Corner of the window to apply the changes.

Microsoft Outlook: Junk Email Settings

You may want to mark a message as Junk so that it isn't seen again or you may need to mark a message as not Junk as it keeps going into your Junk folder. Both are simple and easy to do on either a mac or windows device:

  • Select the e-mail message you want to action.
  • In the top menu click Junk.
    • To mark an e-mail as junk, click 'Mark As Junk'.
    • To ensure it is delivered to your inbox next time, click 'Not Junk'.

Microsoft Word: Embedding A Link Into Text

  • Highlight a single word or line of text in your Word Document.
  • On Windows Devices press the Ctrl+K Keys / On Mac Devices press the Command+K keys.
  • A new window will appear, asking you to enter in the URL Link of the Website.
    that you would like the Link to connect to.
  • Once you have entered the URL Link, click OK on the Window.
  • Click on the newly created Link in your Word Document, your Web-Browser will then open
    and go to the specified website.

Microsoft Word: Adding A Header/Footer

  • In Microsoft Word, from the top toolbar, click on Insert.
  • Select Header, then Blank Header.
  • If you only want the Header/Footer, on the first page only or for it to be different to other pages, check the box labelled 'Different First Page'.
  • Enter your Text, Images etc.
  • Click on 'Close Header/Footer'.

Microsoft Word: Track Changes

  • Turn Track Changes on and off by going to Review > Track Changes.
  • When it's turned on, deletions are marked with a strikethrough, and additions are marked with an underline. Different authors' changes are indicated with different colours.
  • When it's turned off, Word stops marking changes, but the coloured underlines and strikethrough are still in the document.

Microsoft Word: Showing The Rulers

  • Go to View and select Ruler.
  • Show and hide the ruler with a checkbox on the ribbon
  • To show the vertical ruler
    • Go to File > Options > Advanced.
      Select the Show vertical ruler in Print Layout view under Display.

Microsoft Word: Adding Page Numbers

  • On the Insert tab, click the Page Number icon, and then click Page Number.
  • Select a location, and then pick an alignment style. Word automatically numbers every page, except designated title pages.
  • To change the numbering style, select Format and then choose the formatting you want to use.
  • Select OK twice to close both dialog boxes.

Printing

General Printing Information

Staff
Staff are able to print and release to any copier or printer in the college. Staff devices when they are configured by the ICT department get a piece of software called PaperCut installed which allows them to send a job to the print queue to release from any printer. 

Printing a job: When printing a pop up will appear on your screen asking for which account you want to allocate the print job to. Select personal or the relevant faculty and click OK. If you miss this you can select the account on any of the copiers.
Releasing a job: Tap your printing fob on the reader at any copier. To release your printing click the list of jobs and select those you want to print and tap print. If you haven’t selected an account when printing tap the arrow on the right hand side of the job when it appears in the list and select the account. Then tap print.

Students
Printing Students (Junior school) When printing select the closest printer (named by room) and the job will immediately start to print out.
Printing Students (Middle and Senior school) Students using their laptops send through their print jobs to the print anywhere queue. They can then tap their student ID card on the reader of any copier and release their print jobs. Students all have $20 printing credit and prints are deducted from this, if students need further credit they can speak with the ICT department.

PaperCut Dialogue For Staff

If when printing the dialogue box doesn't appear  to select an account it could be the program isn’t open or isn’t working. See steps below to rectify:

Windows: 

  • Check for the PaperCut P logo near the clock
  • If it doesn’t appear find PaperCut in the start menu and open PCClient
  • Wait a moment for it to check the queue and a pop up box to appear
  • If not restart your computer

Apple:

  • Check for the Papercut P on the top taskbar
  • If it doesn’t appear find the PcClient icon under applications or launchpad
  • Wait a moment for it to check the queue and a pop up box to appear

Installing Printers Staff / Students

Apple for Staff and Students:
  • Open System Preferences
  • Open Printer and Scanners
  • Click the + symbol to add a new printer to the list
  • In the list select Print Anywhere, give it a moment to fill in the name, location and use
  • Click Add
  • Open Word and print a blank page, when the dialogue appear asking for username and password ensure it is the college username (students will be like jsmit01 and staff will be like jsmith) - ensure to click the remember box.
Windows Students:
  • Click Here for the installer
  • Select all defaults and when prompted enter:
  • Username as tlc\username without @s.tatachilla.sa.edu.au
  • Password is what you use for email

Windows Staff:

  • Open Software Centre from the Start Menu
  • Find Papercut
  • Click Install
  • Wait for the Papercut Icon to appear near the clock
  • When prompted, enter your college username with \tlc before it
  • Windows users will see a blank screen to start with them it will connect

Misplaced Your Print Fob?

If you have forgotten your print fob for the day or has misplaced it but don't want to rush out and purchase a new one just yet the ICT team can provide you with a 24 hour print code that will last for the day and let you print. Drop in and see the team, email ictservices@tatachilla.sa.edu.au or call on 1111 (0883294466) and we can enable right away.

Alternatively, if you have lost your fob and need to purchase a new one, see the finance team in the main reception and pay $20 for a new one and we can setup and reissue you a new fob.

Selecting A Print Account At Photocopiers

When you get to a photocopier and select jobs to print, it may ask you to select the print account for one of the jobs. In the job list, tap the arrow on the right to select the properties of the job. You will see near the bottom left an option to select the account. Tap the pencil icon and select the relevant account from the list.

Normally this happens if the pop up box doesn’t appear on your computer or if you forgot to wait for it. If it isn’t appearing see here for steps to resolve.

Hold For Authentication Error

This error usually occurs when your Tatachilla password has been reset. When attempting to print you will see a bouncing printer icon on your dock at the bottom of the screen, if you click on that icon you will see a list of attempted print jobs with a ‘Hold For Authentication’ error beneath them.

  • Click on the ‘refresh’ icon next to each listed print job, your laptop will prompt you to enter your Tatachilla username and password.
    • Username: Enter your username only, do NOT include the ‘@s.tatachilla.sa.edu.au’ extension.
    • Password: Enter your current Tatachilla password

The stuck print-jobs will then be sent through to the printers and clear out from the list on your laptop. You can then release the print jobs at the printers.

Colour Prints Appearing Inverted (Windows)

Printing images in documents can occasionally show inverted colors when the printer is unable to determine the right colors to use. To correct this follow these steps:

  • Open the Control Panel.
  • Open Devices and Printers.
  • Select Printer Properties.
  • Click Color Management Tab.
  • Click Color Management Button.
  • Ensure Print Anywhere is selected from the drop down.
  • Click the box to use my settings for this device.
  • Change profile selection to manual.
  • Click Add to add a new profile.
  • Select Adobe RGB 1998 (or newer) from the list.
  • Once added select the profile and click 'Set As Default Profile'.
  • Click the other non Adobe profiles and remove them.

SEQTA

Staff: How Do I Create Custom Class-Lists?

  • Navigate to https://ta.tatachilla.sa.edu.au/ and log in with your College e-mail address and password.
  • On the left-hand menu, click on 'Teaching Workspace', then click on 'Timetable', then 'Calendar'.
  • At the bottom of the calendar screen, there will be a section called 'Untimetabled Classes', in that section click on the ( + ) icon. This will open a new section in Add/Edit untimetabled class window.
  • On the right-hand side of the Add/Edit untimetabled class window, enter in the following:
    • Subject: 2FGOGEN: GEN
    • Timetable: The current Semester Timetable Period (ie. 2019S2 for Semester 2, 2019, or 2020S1 for Semester 1, 2020)
    • Staff: Your Full Staff Name (ie. Mr. John Citizen)
    • Number: Do Not Edit
  • On the left-hand side of the Add/Edit untimetabled class window, click on 'Select Student' and use the drop-down list to choose any student you wish to add to your customer class-list.
  • Once all students are added to your custom class-list, click on 'Save' on the top-right corner of the Add/Edit untimetabled class window.
  • From the left-hand menu again, navigate back to Teaching Workspace, click on Timetable, then Calendar.
  • Under untimetabled classes, your recently created custom class-list will listed. Click on that to bring up a window labelled 'What Would You Like To Do?'.
  • Click on 'New Programme' to activate the custom class-list.
  • You will now be able to e-mail both Students and Guardians in this custom class-list from SEQTA, as well as receive Pastoral Care Notices for those listed.
 

Parents: How Do I Sign In To SEQTA?

Website

  • Open your web browser application.
  • Navigate to https://coneqt-p.tatachilla.sa.edu.au
  • Enter the e-mail address you received from your welcome e-mail as the username and the password you manually set the first time you signed in, or in your SEQTA password recovery e-mail.

Engage App

  • Download the application called 'SEQTA Engage' from the App Store (iPhone) or Google Play (Android).
  • Once installed, open the SEQTA Engage application and select 'Manual Setup'.
  • Enter the SEQTA Engage URL address as: coneqt-p.tatachilla.sa.edu.au
  • Enter the e-mail address you received from your welcome e-mail as the username and the password you manually set the first time you signed in, or in your SEQTA password recovery e-mail.

Parents: I Have Forgotten My SEQTA Password

  • Parents can request a password recovery email or a new welcome email by emailing ictservices@tatachilla.sa.edu.au and or calling 08 8329 4466 and speaking to a member of the ICT Services Team.
 

Skype For Business

Windows Users: How Do I Sign Into Skype For Business?

  • Enter your full College e-mail address as the sign-in e-mail. (staff.member@tatachilla.sa.edu.au)
  • If asked for login details enter your College username, using the following method (tlc\smember).
  • Lastly, in the password field, enter in your current College password.

MacOS Users: How Do I Sign Into Skype For Business?

  • Visit the link below to install the College certificates on your MacOS device.
    http://www.tatachilla.sa.edu.au/__files/f/31368/TLC_Certificates_for_iOS.mobileconfig
  • Launch the Skype For Business App, then enter your College e-mail address as the sign-in e-mail (staff.member@tatachilla.sa.edu.au).
  • If asked for login details enter your College username, using the following method (tlc\smember).
  • Lastly, in the password field, enter in your current College password.

iPhone Users: How Do I Sign In To Skype For Business?

  • Visit the link below to install the College certificates on your iPhone. When prompted, select 'Allow', 'Install' and/or 'Trust'.
  • http://www.tatachilla.sa.edu.au/__files/f/31368/TLC_Certificates_for_iOS.mobileconfig
  • On your iPhone, open the Settings app, then go to 'General', then 'About'.
  • Scroll to the bottom of the About page and tap on 'Certificate Trust Settings'.
  • Ensure that all of the 'Enable Full Trust for Root Certificates' switches are green (on).
  • If you haven not done so already, download the 'Skype For Business' app from the AppStore. This app is free to download.
  • Once downloaded and installed to the iPhone, open the Skype For Business app.
  • Configure the Skype For Business app as follows:
  • On the home screen, enter your full College e-mail address as the sign-in address. (staff.member@tatachilla.sa.edu.au).
  • Tap on 'Advanced Options'.
  • Under Username, enter your College username in the following format. (tlc\smember).
  • Tap the 'Blue X' to go back to the main screen, and tap the 'Blue Sign-In Arrow'.
  • When prompted for your password, enter your current College password.

SOBS

Parents: How Do I Make A Parent/Teacher Interview Booking?

Follow the below steps to make a new booking

  • Access this link to make your booking.
  • Enter your email address you use with Tatachilla correspondence and click next.
  • You may be asked to confirm if you want to make an account or not, select the relevant option or click skip.
  • Enter your information for the booking (Students added in next step), including mobile number so we can contact you if required and click next.
  • Click Add a student and enter your Childs information and year level.
  • Select the teacher and the time slot required to make your booking.
  • Ensure that you confirm your booking before closing.

Staff: How Do I Make A Classroom / Staffroom Booking?

  • Using Google Chrome, go to the Tatachilla SEQTA home page.
  • Click SOBS to sign in.
  • From the left-hand menu select the area of the college you want to find a room in, classrooms is the most common for general purpose rooms.
  • At the top of the page, under the heading titled Classrooms, a drop down list called 'All Resources'. Click this to access the room list.
  • Select a room number.
  • Select the date you want using the left or right arrows.
  • Click the relevant lesson to make a booking.
  • Ensure that you select when the booking ends, being default 1 lesson, you can select more in that time frame (Lesson 1- Recess or Lesson 4 - End of Day).
  • Enter a reason for the booking.
  • Ensure the user is correct, if you are booking on behalf of someone ensure you select them.
  • Tick if permanent or repeating and select the relevant occurrence.
  • Click Save

Staff: How Do I book iPods or Go Pro Cameras?

  • Using Google Chrome, go to the Tatachilla SEQTA home page.
  • Click SOBS to sign in.
  • From the left-hand menu select ICT Services
  • Click in the Lesson that you want to book a device
  • Click the device you wish to book
  • Select the lesson you are borrowing to
  • Give a reason for the booking. Example "Video the choreography of new dance"
  • Select if its an repeat booking
  • Click Save

NOTE: If you want to borrow 4 x iPods you need to do 4 bookings. Don't worry, it takes about 10 seconds to do!

ViVi

Advice For Smoother Video Playback On ViVi

  • Open the ViVi Client
  • Login if required
  • Select the room that you are in
  • Enter the PIN for the room displayed on screen
  • Present your screen and ensure it shows on the tv/projector
  • Click room on the ViVi client
  • Select Movie Mode

Note: this adds a delay into your presentation, meaning you can move your mouse on your laptop and it may take 1-3 seconds to happen on the screen. For long presentations of video content this delay may expand to absorb any buffering and stop/start issues with playback.

Advice For Smoother DVD Playback On ViVi

DVD playback through ViVi can sometimes stutter during playback and stop and start and generally make for poor viewing at times. This is because the Vivi is trying to play the DVD and present your screen at the same time, but purely depends on the DVD quality as well.

We highly recommend if you cannot find the movie on ClickView (You can ask the library staff to upload your DVD there, making it easier the next time you need to view it) to turn Movie Mode on within the Vivi software. This is designed exactly for this scenario and adds an extra allowance into the Vivi to be able to absorb and take away the stutter.

After connecting to the room and presenting our screen:

  • Click the Room button
  • Check the box next to movie mode

Please note this adds a small delay, otherwise known as a buffer, into the playback. Normally from 1-5 seconds, this is normal and not your computer being slow.

Staff: How Do I Connect To ViVi?

  • On your device, open the ViVi App.
  • If required, log in with your College username and password.
  • Select the section of the College, then the classroom that you are located in.
  • A 4-digit PIN will be displayed on the ViVi screen, enter that PIN on the ViVi App on your device.
  • Once connected, click on 'Present my Screen'.
    • For MacOS users, click on the Airplay Icon from the top menu on your device. Then from the drop-down menu, click on the Classroom that will be listed.
    • For Windows users, a blank screen will display to start with, then it will connect automatically.

Students: How Do I Connect To ViVi?

  • On your device, open the ViVi App.
  • If required, log in with your College username and password.
  • Select the section of the College, then the classroom that you are located in.
  • A 4-digit PIN will be displayed on the ViVi screen, enter that PIN on the ViVi App on your device.
  • The Classroom Teacher will then be notified that you are requesting to connect to the ViVi, wait for the Classroom Teacher to approve the request.
  • Once connected, click on 'Present my Screen'.
    • For MacOS users, click on the Airplay Icon from the top menu on your device. Then from the drop-down menu, click on the Classroom that will be listed.
    • For Windows users, a blank screen will display to start with, then it will connect automatically.

How Do I Reset My Connection To ViVi?

If ViVi is giving you playback errors or not allowing you to connect to the room, follow these steps to log out and back in

  • Click the Cog in the top right hand corner of the Vivi App
  • Click Logout
  • Click Login once the app shows you the welcome screen
  • Sign in with your tatachilla email and current password
  • Select your room and try connecting again
  • If these steps fail, give ICT a call on 1111

(This will allow you to use your laptop while the video plays, when it stops it will return to the standard Tatachilla image on your Vivi)

How Do I Direct-Play ClickView Videos On ViVi?

  • On the device, launch both Google Chrome Web-Browser and the ViVi Software Client.
  • On Google Chrome, navigate to ClickView (https://online.clickview.com.au) and sign in with your Tatachilla E-Mail Address and Current Password.
  • On the ViVi Software Client, sign in with your Tatachilla E-Mail Address and Current Password. Then navigate to the Classroom or Staff Workroom that you plan to present to (ie. Classroom 716 or Board Room etc.).
  • Enter in the 4-Digit Code that is shown on the ViVi Screen in your chosen Classroom / Staff Workroom and click on Connect. (If running MacOS, open the AirPlay Menu and select the Classroom or Staff Workroom as prompted from the ViVi Client.).
  • Once the Room Options become available on the ViVi Client, click on Play A Video Direct.
  • On the next screen, click on the Clickview option. The ViVi Client will then await a connection from Clickview.
  • Back on the ClickView Website on Google Chrome, search up the Video that you intend to display on the Classroom / Staff Workroom ViVi. Once located click on the Video to open the ClickView Player for that Video.
  • On the ClickView Player, at the bottom right, click on the 'Play On Device' icon. This will bring up a new screen within the ClickView Player and will show a List Of Devices to playback on.
  • Select the Classroom / Staff Workroom ViVi that you are connected to, and click on Play On Device.
  • The ViVi Client will then play the ClickView Video on the Classroom / Staff Workroom ViVi via Direct Play.

How Do I Direct-Play Youtube Videos On ViVi?

  • On the device, launch both Google Chrome Web-Browser and the ViVi Software Client.
  • On Google Chrome, navigate to Youtube (https://www.youtube.com/) click on the account icon at the top right of the web-page, and sign in with your Tatachilla E-Mail Address and Current Password.
  • Search up and find the Youtube video that you want to show, and then highlight, right-click and copy the URL Address of that Youtube video. (The URL Address is at located in the address bar at the top of the browser window your are viewing).
  • On the ViVi Software Client, sign in with your Tatachilla E-Mail Address and Current Password. Then navigate to the Classroom or Staff Workroom that you plan to present to (ie. Classroom 716 or Board Room etc.).
  • Enter in the 4-Digit Code that is shown on the ViVi Screen in your chosen Classroom / Staff Workroom and click on Connect. (If running MacOS, open the AirPlay Menu and select the Classroom or Staff Workroom as prompted from the ViVi Client).
  • Once the Room Options become available on the ViVi Client, click on Play A Video Direct.
  • On the next screen, in the URL address bar that is available, paste in the URL Address of the Youtube video that was copied earlier.
  • The ViVi Client will then play the Youtube video on the Classroom / Staff Workroom ViVi via Direct Play.

This will also allow you to use your laptop for the duration of the clip without it being presented on the screen.

How Do I Duplicate Or Extend My Display?

Once you are connected to a ViVi on campus, you have 2 options available to you when presenting your screen.
Depending on your Operating System (MacOS / Windows) please follow the appropriate steps bellow to enable the mode you would like to use.

MacOS

Extend Your Display

  • Ensure that your MacOS device is connected to the ViVi in 'Present My Screen' mode.
  • From the Desktop of your MacOS device, click on the AirPlay icon from the top menu bar.
  • From the drop-down menu that appears, click on the option 'Use As Seperate Display'.
  • This setting will then make the ViVI screen appear as a seperate desktop.
  • From here, you can drag open windows and applications off of your device screen to the right, which will then bring them up on the ViVi screen.
  • This option is good for multi-tasking, as you can work from your device screen, while required class content and applications are displayed on the ViVi screen.

Mirror Your Display

  • Ensure that your MacOS device is connected to the ViVi in 'Present My Screen' mode.
  • From the Desktop of your MacOS device, click on the AirPlay icon from the top menu bar.
  • From the drop-down menu that appears, click on the option 'Mirror Built-In Display'.
  • This setting will duplicate your devices screen on to the ViVi screen.
  • Note that all open applications and windows will be visible on the ViVi screen from that point on, until the connection is closed.

Windows

Extend Your Display

  • Ensure that your Windows device is connected to the ViVi in 'Present My Screen' mode.
  • From the Desktop of your Windows device, right-click where there is space on the desktop and then click on 'Display Settings'.
  • A new window will appear on-screen, scroll down the right-hand menu until you see an option called 'Multiple Displays'.
  • In the drop-down list that appears, select the option 'Extend These Displays'. This will set the ViVi screen as a seperate screen to that of your laptop.
  • From here, you can drag open windows and applications off of your device screen to the right, which will then bring them up on the ViVi screen.
  • This option is good for multi-tasking, as you can work from your device screen, while required class content and applications are displayed on the ViVi screen.

Mirror Your Display

  • Ensure that your Windows device is connected to the ViVi in 'Present My Screen' mode.
  • From the Desktop of your Windows device, right-click where there is space on the desktop and then click on 'Display Settings'.
  • A new window will appear on-screen, scroll down the right-hand menu until you see an option called 'Multiple Displays'.
  • In the drop-down list that appears, select the option 'Duplicate These Displays'. This will set the ViVi screen to be the same as that of your laptop.
  • Note that all open applications and windows will be visible on the ViVi screen from that point on, until the connection is closed.

What Do I Do If I Cannot Connect To Any ViVi?

If you have tried connecting to a room and it just shows a message advising unable to connect, try logging out and back into vivi.

  • click 'Settings'.
  • Click 'Log Out'.
  • Log back in using your college credentials.
  • Attempt to reconnect.

If after trying this you still cannot connect give ICT a call on 1111

Guest Presenters: How can I use ViVi?

If you are a guest at the college for a single session or a regular presenter the good news is that we have solutions to help. To make it super easy to present at the college we have a login you can use to jump onto our network and to present using the vivi app.

Downloading ViVi

You can download Vivi here before arriving, just install and have it ready to use.

Changing/Swapping Schools in ViVi App

For presenters that do school presentations regularly, you may need to sign out of the previous college. Click the Cog at the top right of the vivi application, and sign out. Then at the bottom of Vivi Window, beneath the login buttons and Vivi Version, click Switch School. Then type Tatachilla and select the college name when it appears in full.

What details do I use to sign in?

When you are at the college login window, enter the username as tlc\guest and use the password that ICT have provided. If you don't have one, give us a call on 1111 from any classroom or office phone.

Voicemail

Staff: How Do I Access My Voicemail?

To access your voicemail, there are 2 options available to you here at the College.

  • Microsoft Outlook: Voicemail will be received as an e-mail with the audio file as an attachment.
  • Handsets: Voicemail is accessable on your assigned workroom handset via the Messages function.

To access your voicemail via Microsoft Outlook, please follow the steps below.

  • From the desktop of your device, launch the Microsoft Outlook application. (Please note, that Microsoft Outlook will already be setup with your College e-mail account).
  • If you have received a missed call to your extension, you will have an e-mail located in the inbox with an attached audio message in .mp3 format.
  • You can then open and playback the .mp3 audio file via iTunes on MacOS or the Music App on Windows 10.
  • The e-mail will also list the number of the caller, so they can be called back when required.

To access your voicemail via your handset, please follow the steps below.

  • From the main screen of the handset, press the Home button. This will open the main menu.
  • From the main menu, select the 'Messages' option.
  • In the messages menu, access the 'Message Centre' option by pressing the 1 button from the handsets keypad.
  • The handset will then call your voicemail service, and you will be prompted for your Voicemail PIN.
  • Enter in your 'Voicemail PIN' to then access your voicemail messages.

*** If you do not know your Voicemail PIN or your Voicemail Service has not been setup, please contact ICT Services ***

Windows

How Do I Update Windows?

Note: This is provided as information only and ICT Services takes no responsibility for loss of data due to failed updates. We recommend all data be backed up or stored on Google Drive before attempting any updates.

Windows 10 offers you the choice of when and how to get the latest updates to keep your device running smoothly and securely.

To manage your options and see available updates, click here to check for Windows updates.
Or select the Start  button, and then go to Settings  > Update & Security   > Windows Update .

 

How Do I Reset My WiFi Connection?

  • Click on the Wifi icon that is located on the taskbar at the bottom right of the screen next to the clock. This will bring up a menu with multiple options.
  • Select the option 'Network & Internet Settings'. A new window will open.
  • On the new window, from the left-hand menu, navigate to and select the option 'WiFi'.
  • From the right-hand menu, select the option 'Manage Known Networks'.
  • Click on the network labelled as 'Tatachilla'.
  • Click on the option labelled as 'Forget'. This will remove the saved connection.
  • Back on the desktop, select the Wifi icon from the taskbar at the bottom right of the screen next to the Clock.
  • Click on the 'Tatachilla' network option from the menu.
  • Click on 'Connect' and enter your College e-mail address and password.

How Do I Take Screenshots In Windows?

Print Screen Key:

By pressing the print screen key you capture a full image of everything on your screen, menus and all.
You can then paste this into any document or program you need. However if you copy something else afterwards you will loose the image as it hasn't saved it to a file anywhere.

Snipping Tool:

In your start menu find the program called 'Snipping Tool'. This very handy tool allows you to click and drag an area of your screen to capture a specific region or window.
It then gives you the option to save it afterwards anywhere you choose. To capture again click new and it allows another capture.

Youtube

Staff: How To Approve Videos In Youtube

  • Open Google Chrome.
  • Navigate and sign into www.youtube.com with your College credentials.
  • Access the Youtube video that you want to approve.
  • An advertisement may appear before the actual Youtube video, wait for the advertisement to complete.
  • Youtube will then load the video and a blue bar will appear beneath the video with the option to approve.
  • Click Approve and this will be accessible to all students so long as they are logged in with their College credentials.
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