Working & Learning Remotely

What if I need remote ICT help, can ICT still support me?

Yes absolutely. The ICT Services team are still working as normal and are ready and able to assist. We have made a great selection of support articles for many different topics, just scroll down from here to find them. 

If your need isn't resolved by our articles or its a little complex, send us an email to ictservices@tatachilla.sa.edu.au as you normally would and one of the team will respond back as quickly as we can. 

If its critically urgent please give us a call on 08 8329 4466 as you normally would to speak with one of the team who will be more than happy to assist.

In the event of learning and working remotely, if required ICT may instruct you to download and open a program called AnyDesk. This software allows ICT to see and control your machine. Once the ICT Team have finished working on your machine, they no longer have access to your computer. You can also disconnect them at any time should you need to.

You can download the AnyDesk software using these links:

AnyDesk for Mac
AnyDesk for Windows

  1. In the top left hand corner of AnyDesk there will be a 9 digit unique code, provide this when asked to the ICT Team member assisting you
  2. When prompted, click Accept to grant them access (don't change any settings unless asked)

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Android Users: How Do I Hotspot From My Phone?

Please follow the below process on your Android Smart Phone to enable and connect to your Hotspot.

  • On your Android Smart Phone, open the 'Settings' app.
  • In the Setting app, navigate to 'Connections', then 'Mobile Hotspot and Tethering'.
  • In Mobile Hotspot and Tethering, enable the option labelled as 'Mobile Hotspot'.
  • Once it is enabled, in the same menu, tap on the 'Mobile Hotspot' option to enter its properties.
  • Take note of the Hotspot Name and Password listed under the properties. As this will be what you need to enter when connecting to the Mobile Hotspot on your Windows/MacOS device.
  • Now on your Windows or MacOS device, connect the WiFi as you normally would, click on you Mobile Hotspot name from the list, then enter in your Mobile Hotspot password.
  • Tap on 'OK' or 'Connect' to then connect your device to your mobile hotspot.

iPhone Users: How Do I Hotspot From My Phone?

Please follow the below process on your iPhone to enable and connect to your Hotspot.

  • On your iPhone, open the 'Settings' app.
  • In the Setting app, navigate to 'Mobile Data or Settings', then 'Personal Hotspot'.
  • Tap on 'Personal Hotspot', then enable the slider next to that setting to turn on your mobile hotspot.
  • Underneath the Personal Hotspot setting, you will see the password being displayed for your Mobile Hotspot, take note of this, as it is required for connecting your MacOS/Windows device to the mobile hotspot.
  • Now on your Windows or MacOS device, connect the WiFi as you normally would, click on you Mobile Hotspot name from the list (usually [YourName's] iPhone), then enter in your Mobile Hotspot password.
  • Tap on 'OK' or 'Connect' to then connect your device to your mobile hotspot.

Can I Access SEQTA From Home?

Yes, SEQTA is web-hosted and can be accessed both On-Campus and remotely at Home.

  • From your device, launch Google Chrome.
  • Navigate to https://coneqt.tatachilla.sa.edu.au
  • Sign in with your College e-mail address and password.

Can I Still Borrow Devices From ICT Services?

No, if the College has closed due to disaster or pandemic you are not permitted to be on-campus under any circumstances.

In the case that you require devices other than your primary laptop/charger, you will need to purchase or lease your own devices, chargers, cables etc.

Can I Get School Apps/Software Remotely?

Yes, both Self Service (MacOS Devices / iPad's) and Software Centre (Windows Devices) will still work when away from the College so long as you have an Internet Connection. Core and Critical apps that are required will automatically be installed to your device.

How Do I Print From Home Or Away From Campus?

When working from home or away from campus, the Print-Anywhere Queue will not be available to print to. Therefore please ensure that you are using your Home/Personal Printer rather than the Print-Anywhere queue that is required to print to here on campus.

Follow the below steps to set your home/personal printer as default when working from home.

MacOS
  • From the desktop of your MacOS device, click on the 'Apple' logo, then click on 'System Preferences'.
  • In the System Preferences window, locate and click on 'Printers & Scanners'.
  • Locate your home/personal printer from the list of installed printers on your MacOS device. (Note: You may need to install your home/personal printer if it is not listed).
  • Once you have found your home/personal printer, right-click on it and select 'Set Default Printer'.
  • Your home/personal printer will now be automatically selected when you print from your MacOS device.
Windows
  • From the desktop of your Windows device, click on the Start Menu icon, and type in 'Control Panel'.
  • The Control Panel search result will populate at the top of the Start Menu. Click on it to open the Control Panel.
  • In the Control Panel, locate the option labelled as 'Hardware and Sound'.
  • In the Hardware and Sound menu, click on 'Devices and Printers'.
  • In the Devices and Printers menu, under 'Printers', locate your home/personal printer. (Note: You may need to install your home/personal printer if it is not listed).
  • Once you have found your home/personal printer, right-click on it and select the 'Set as Default Printer' option.
  • Your home/personal printer will now be automatically selected when you print from your Windows device.

Can I Access My Documents Remotely?

Yes, your Google Drive is Web-Based and accessible from any Device that you use with an Internet connection and capable web-browser. Please navigate to https://drive.tatachilla.sa.edu.au and sign in with your College details when prompted.

Can I Watch ClickView Remotely?

Yes, ClickView can be accessed through your SEQTA homepage for both Staff and Students. Ensure you sign in with your College details when prompted.

Zoom: How do I download Zoom?

The software has been automatically pushed to all staff and student devices. If you need to download again or reinstall follow the steps below:

Windows:

  • In your start menu, open Software Centre
  • Click Install next to the Zoom Icon

Mac:

  • Open Self Serve
  • Click Install/Reinstall next to the Zoom icon

Manual Download:

Click this link to download manually if you are instructed to.

Zoom: How do I connect to a Zoom meeting?

  1. If this is the first time you have used Zoom click the links below to download the plugin and then install:
    1. MacOS (Click this link to download)
      1. Once installed it will ask you to confirm access to your downloads folder - click OK
      2. When prompted for access to your microphone - click OK
      3. Click the link in the email you were sent or from SEQTA and click Open Zoom.Us
      4. Click Join Wth Computer Audio
      5. Click Start Video in the bottom left corner to add your webcam
      6. When prompted for access to your camera - click OK
      7. When prompted confirm your name and click Join Meeting
    2. Windows (Click this link to download)
      1. Once installed it will open the zoom.us program - close this window
      2. Click the link in the email you were sent or from SEQTA and click Open Zoom.Us
      3. When prompted confirm your name and click Join Meeting

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Zoom: How do I chat with people on a Zoom call? 

Any participant can chat on a call. This is helpful when you want to ask a question without interrupting the flow of the call.

  • Click chat on the bottom task bar to open the chat window.
  • You can select chatting with everyone which is the default or you can choose the participant and chat privately.

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Zoom: How do I fix my camera and mic so they are working?

There are times when security needs to be changed so that Zoom has access to your use your webcam and mic. Follow these steps to fix:

Mac:

  1. Open System Preferences
  2. Click Security and Privacy
  3. Click the Privacy Tab
  4. If required click the padlock to unlock settings
  5. Click Camera and ensure the checkbox is selected for Zoom
  6. Click Microphone and ensure the checkbox is selected for Zoom
  7. Click Screen Recording and ensure the checkbox is selected for Zoom

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Zoom: I am struggling with poor performance when learning from home, what can I check?

Learning form home relies on a good internet connection, there are times of the day when this may slow down which could be contributing to poor experience when zooming into classes. A good connection is needed for zoom, anything with a download and upload speed of 4-5 Mbps. The higher the number the better the connection. If multiple people are using the internet at the same time this may also be a factor in why performance may be poor.

Speedtest: https://www.speedtest.net/

 

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General Assistance & FAQ

How Do I Repair My Device?

As BYOD devices are purchased external to the college they come with a warranty and manufacturer guarantee bound to them. If you encounter a fault with your device we recommend getting in touch directly with the manufacturer for the fastest response, rather than talking to the place you bought it from as this can delay the repair.

For Apple devices we always recommend talking with Apple first and allow them to diagnose the fault remotely if possible. If they are unable to do this they can then direct you to their approved and authorised repair agent. If you take it back to the place you bought it from such as JB HiFi or Harvey Norman we have observed that the wait time is extended by several weeks. For a fast and quick repair click here to start the process with Apple.

While the device is away the college can prepare a loan device to ensure schoolwork and homework are not interrupted. These devices are for 2 weeks but can be extended if the repair is taking some time to complete - simply drop into the ICT helpdesk with the loan unit and we can perform a quick check and then extend the loan. 

Requesting Access To Blocked Websites

We are able to unblock websites that show a message advising the website is blocked. All requests need to be sent from a member of staff to ictservices@tatachilla.sa.edu.au with the website URL being access, the year levels JS, MS or SS that it to be unblocked for and a timeframe. Most websites are simple to do, however there may be some with different content that may cause it to be blocked by several rules and may need some additional work.

Using Social Media, iMessage, And Similar Services

These platforms are not available on the college network

Phishing Emails

Phishing emails are emails designed to capture your information by appearing real, when in fact they are not. There are thousands of different types but generally they ask you to do something like click a link, open an attachment, update your details or act urgently due to something happening. Here are some good rules of thumb to follow:

Too Good To Be True - Lucrative offers and eye-catching or attention-grabbing statements are designed to attract people’s attention immediately. For instance, many claim that you have won an iPhone, a lottery, or some other lavish prize. Just don't click on any suspicious emails. Remember that if it seems to good to be true, it probably is!
Sense of Urgency - A favorite tactic amongst cybercriminals is to ask you to act fast because the super deals are only for a limited time. Some of them will even tell you that you have only a few minutes to respond. When you come across these kinds of emails, it's best to just ignore them. Sometimes, they will tell you that your account will be suspended unless you update your personal details immediately. Most reliable organizations give ample time before they terminate an account and they never ask patrons to update personal details over the Internet. When in doubt, visit the source directly rather than clicking a link in an email.
Hyperlinks - A link may not be all it appears to be. Hovering over a link shows you the actual URL where you will be directed upon clicking on it. It could be completely different or it could be a popular website with a misspelling, for instance www.bankofarnerica.com - the 'm' is actually an 'r' and an 'n', so look carefully.
Attachments - If you see an attachment in an email you weren't expecting or that doesn't make sense, don't open it! They often contain payloads like ransomware or other viruses. The only file type that is always safe to click on is a .txt file.
Unusual Sender - Whether it looks like it's from someone you don't know or someone you do know, if anything seems out of the ordinary, unexpected, out of character or just suspicious in general don't click on it!

How Do I Check The Warranty On My Apple Device?

You can check the status of your Apple warranty and/or Apple Care using this tool provided by Apple: Warranty Checker

For further support we recommend reaching out to Apple through the Apple Support system which you can find here

How Often Should I Restart My Device?

It is recommended to restart your device regularly. Sleep technology and power saving on laptops has come a long way in the past few years. However a restart of your laptop cleans the slate, clears out any potential problems and ensures that your device is ready to go anytime. A significant number of issues can be prevented by a simple restart each day.

A good practise that users can employ is that at the end of the day, save your work and shut your device down. When you start again in the morning turn it back on and it will be in the best state for you to begin your day.

iPads don't need a restart as often as laptops do, however a restart can resolve any issues you may with apps crashing or the device slowing down. See here on how to restart.

How to Reset Laptop

The.college ICT Services Team are onsite 8AM till 5PM and can assist with figuring out what might be causing you issues. We always suggest restarting your computer every day, lots of things begin to have issues if you've not restarted in a week or even months - give this a shot before visiting, it really helps the team get to the actual issue faster.

For issues with Windows 10 or Apple OSX the team may recommend you update the software for free to make sure known issues are corrected. If the team are still unable to resolve the issue or reconnect the device to the college they may recommend a full factory restore of the software, this returns the machine to a working state (for free!), however they are unable to perform this for you. Apple have a great guide here, for Windows 10 machines most manufacturers have a built in factory restore, try these guides for popular brands: Dell, HP, Asus, Acer, Lenovo - Ensure that all your data and files are backed up to Google Drive BEFORE doing anything.

NOTE: Please note that these are reference guides only and ICT Services takes no responsibly for the process. If you are unsure, or need further assistance please contact the manufacturer who can provide assistance. 

Parents: I am not getting all the college emails, or they are going to SPAM?

There are several reasons why emails from the college may not be appearing. This could be that your mailbox filtering is not showing them, moving them or deleting them before you get a chance to see them.
Here are some steps to try on a computer to mark emails from tatachilla as NOT spam.

Hotmail/Outlook

  1. Click the settings gear icon at the top right
  2. Click View all settings at the bottom of the pop-out menu.
  3. Go to Mail > Junk email.
  4. Type @tatachilla.sa.edu.au into the text box in the Safe senders area.
  5. Click Add.
  6. Click Save at the top of the page.

Gmail

  1. Open the Gmail website
  2. In the search box at the top, select the Down arrow
  3. In the From field, enter seqta@tatachilla.sa.edu.au
  4. At the bottom of the search window, click Create filter
  5. Select Never send it to Spam
  6. Click Create filter

Yahoo

  1. Log on to your Yahoo mail account
  2. Hover your mouse over the gear icon in the upper-right corner of the account page.
  3. Choose Settings from the drop-down list.
  4. Locate the Filters section and click the Add button to set up a spam email filter.
  5. Type a name (Tatachilla) for the new spam email filter in the Filter Name box. 
  6. In the drop-down lists choose “contains," 
  7. In the text fields next to the option, add “Tatachilla” (without the “”).
  8. Choose the Inbox folder into which the filter moves messages that meet these conditions
  9. Click Save.

Mac: My airdrop has stopped working, what do I do?

If your AirDrop has stopped working and you cannot send or receive files wirelessly, try simply restarting your laptop. 
If that hasn't worked, check to make sure AirDrop is configured using this guide from Apple.

Windows: How do I show 'Computer' on my desktop?

  • Right click the desktop
  • Click Personalise -> Select Theme from the left hand menu
  • Under related settings -> Click Desktop Icon Settings
  • Check the box for Computer

This ads the icon back to the desktop for Computer (known as the old My Computer)

Calendars

Google Calendars: How do I add college calendars to my google login?

  1. Navigate to SEQTA and on your homepage click the calendars icon.
  2. Click the link you want to add -> Sign in if requested -> Confirm you want to add a calendar

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Adobe Creative Cloud

How Do I Sign In To Adobe Creative Cloud?

  • Launch the Adobe Creative Cloud application from your device.
  • From the top menu on the device, click on the Adobe Creative Cloud icon.
  • Click the 'Sign In' icon and sign-in with your College e-mail address. The Adobe Creative Cloud application will then redirect the user to the Tatachilla sign-in webpage.
  • Sign-in to the Tatachilla Sign-In webpage with your College e-mail address and password.
  • Select the option 'Enterprise ID'. (DO NOT SELECT 'PERSONAL ID').
  • The Adobe Creative Cloud application will then activate a license and sign-in.
  • From the Adobe Creative Cloud application, select the 'Apps' tab, and then choose from a list of Adobe applications (Photoshop, Premier Pro, Rush etc..) that can be installed.
  • Windows users will see a blank screen to start with them it will connect.

How Do I Shrink The Size Of My PDF? 

Sometimes we need to make a PDF smaller so we can email to people. Normally documents scanned on a photocopier will be quite large due to all the details it captured that we can't see - when using these electronically or printed on normal A4 we don't need all this info. Shrinking a PDF allows it to be sent quickly and easily via email.

  • In Acrobat, open a PDF file.
  • Choose Document > Reduce File Size.
  • Select Acrobat 8.0 And Later for file compatibility, and click OK.
  • Name the modified file. Click Save to complete the process

Adobe Acrobat Pro: Deleting Unwanted Pages From PDF Documents

Follow the below guide if you have scanned a document to PDF and require some unwanted pages to be removed.

  • 
Open the downloaded or scanned PDF in Adobe Acrobat Pro.
  • Choose the Organise Pages tool from the right pane. This will show an overview of all pages in the PDF file.

  • Click on the thumbnail of the pages you want to delete and click the Rubbish Bin icon to delete the pages. You can select one or multiple pages at a time.
  • 
Once you have clicked on the Rubbish Bin Icon, a confirmation dialog box is displayed. Click OK to confirm the deletion.
  • 
You can then Save the PDF file with the unwanted pages now deleted out.

Adobe Acrobat Pro: Converting A PDF Into A Digital Interactive Form

With Adobe Acrobat, you can convert downloaded and scanned PDF documents into digital interactive forms. Follow the below steps to enable this feature.

  • 
Open the downloaded or scanned PDF in Adobe Acrobat Pro.
  • From the right-hand menu, click on the option labelled 'More Tools'.

  • Scroll down to find the section 'Forms & Signatures'. Then under the option 'Prepare Form' click on 'Add'. This will add the option to your right-hand menu.
  • Go back to the PDF Document in Adobe Acrobat, then from the right-hand menu, click on 'Prepare Form'.
  • 
A new screen will display, with 3 options, 'Single File' / 'Scanner' / 'Create New'.
  • Select the option 'Single File'.
  • Adobe Acrobat will then scan over the downloaded/scanned PDF and create interactive fields which can then be saved and sent to user to fill out digitally.

Adobe Acrobat Pro: Converting A PDF Into A Word Document

Adobe Acrobat Pro allows the conversion of a PDF file to a microsoft word document.

Converting to .docx (Microsoft Word)

  • Open the PDF in Adobe Acrobat (if you need to Install Acrobat check above for how to sign in and install)
  • In the right hand menu select Export PDF
  • Select Microsoft Word (not Word 92-2003 Document)
  • Click Export
  • Select a Save Location
  • Give the document a name and click Save
  • The document will convert (can take a little while depending on complexity of the document)
  • The Word Document will open once done

 

 

 

Adobe Premier Rush

 

Adobe Premiere Rush is a great application for basic video editing available to every student from Adobe Self Serve. Here are some basic steps to edit a video and export it back out.

Create a Project

  • Once adobe rush is open click create new project
  • Give the Project a name
  • Browse to where the video file(s) are, you can hold SHIFT to select several files for the project

Cutting and Editing

  • Once your clip is open your video(s) will appear in the timeline as a single long clip
  • To make a ‘cut’ in the clip to add something else afterwards or simple remove a section click where you want to stop the clip and click the scissors icon on the left hand side controls. Click the section you want to remove and simply hit delete on your keyboard
  • To add a new video to the timeline click the + symbol on the left hand control menu
  • Browse to the file you want to add and click Add at the bottom
  • The file is added to the end of the timeline.

Adding a Title

  • Click on the timeline where you want the Title to appear
  • Click the + symbol on the left hand control menu, select title
  • The title is added over the media in the timeline
  • You can use the right hand formatting tools to change the font, size and style

Exporting my timeline

  • Once you have finished editing the timeline and you have titles in place you need to save the video
  • At the top left of Premiere Rush click the share button
  • Select a local destination, give it a name and click the save to.. destination to change if required
  • Expand Advanced Settings
  • Ensure that Preset is Automatic, Resolution is 720HD, Frame rate is 25, Audio Channels is stereo, quality is medium or high. (For videos over 5 minutes select medium, less than this select high)
  • Click Export on the bottom right hand corner to save

 

AutoDesk

Autodesk Fusion 360: How Do I Register An Account?

  • Go to website: https://www.autodesk.com/products/fusion-360/students-teachers-educators
  • Click Create Account:
    • Select Country, Student, Institution Type and DOB
    • When Prompted Enter:
      First Name, Last Name, Email, Confirm Email
      Password (suggest using school account)
  • Open Email
  • Click Verify in the confirmation email
  • Sign in with email and password
  • You will see on your screen that it has been verified, click done
  • When Prompted Enter:
    • Enter in School Name (it will autofill after typing “tatachilla”)
    • Select Product Design and Manufacturing
    • Enrolled from is the current month and year
    • Enrolled to is 3 years in the future, (Example: December 2022)
    • Your account setting will be confirmed and you will be told it has updated
  • Click Continue
  • Go to https://www.autodesk.com/products/fusion-360/students-teachers-educators
  • Sign in with username and password if required
  • Click Get Access to Fusion 360
  • Click the “Download Here” button to download the installer
  • Open the downloaded file
  • Right Click and Open for Mac, double click and follow prompts for windows
  • Once it has streamed down, sign in with your user account
  • Enter Full name when it asks for the name of the team
  • https://dl.appstreaming.autodesk.com/production/installers/Autodesk%20Fusion%20360%20Admin%20Install.pkg

ClickView

How Do I Find Videos In ClickView?

ClickView is a great source of media and content relevant to every teachable topic.
The College maintains its own library of content as requested by staff or needed for courses.
The College also has the ability to view 'ClickView Exchange' which shows accessible content from other sites ClickView libraries.

  • Go to the SEQTA homepage.
  • Select ClickView Online.
  • Sign in with your College credentials.
  • Search for your content.
  • When the search results load click on 'Exchange' as the library to search.
  • *** 'All Libraries' only searches the College libraries. ***
  • The searched up content will then load.

Google Chrome

How Do I Update Google Chrome?

MacOS

  • Launch Google Chrome from your Mac. (Go > Applications > Google Chrome).
  • Once launched, from the Menu Bar at the top of the screen, click on Chrome, then click on About Google Chrome.
  • A new tab in Google Chrome will open and the application will automatically check for and install the latest version of itself.
  • If required, you will be prompted to re-launch Google Chrome to apply the update.

Windows

  • Open Google Chrome.
  • At the top-right corner of your browser window, click on the three dots.
  • From the menu that appears, select Help, then select About Google Chrome.
  • Google Chrome will then check for any updates, and if required will update itself, you may be prompted to re-launch Google Chrome to complete the update.

Using Multiple User Accounts With Google Chrome

When at the college personal Google accounts won’t work and will cause internet errors and youtube denied errors. Google Chrome allows several different accounts to be stored to allow easy switching from a home account to a school account as required.

  • In Google Chrome next to the settings menu (3 dots) click the Profile Icon (Either first initial or profile picture)
  • Where it says ‘Other People’ Click Add
  • Enter a name for the profile (example: John (tatachilla)) and select an icon if desired
  • A new window will appear, click the Profile Icon again
  • Click turn on Sync and sign in when requested using your short email (example: jsmith@tatachilla.sa.edu.au)
  • You can enter in as many personal accounts as you may need using the same steps
  • You can now switch between the user accounts by click the menu and selecting the profile you want to use

How Do I Import Bookmarks To Google Chrome?

  • On your device, open Google Chrome.
  • At the top right of your Browser window, click on the three dots.
  • From the drop-down menu, select 'Bookmarks' then 'Import Bookmarks And Settings'.
  • Select the program or file that contains the bookmarks you would like to import.
  • Click on 'Import'.
  • This will create a folder on your bookmarks bar with the imported bookmarks listed within.

PDF Documents Are Blank When Using Google Chrome

  • On your device, open Google Chrome.
  • At the top right of your Browser window, click on the three dots.
  • Click Settings
  • Select Privacy and Security on the left hand menu
  • Select Site Settings
  • Scroll down and select PDF Documents
  • Ensure that the toggle button is blue to indicate its turned on
  • Close Google Chrome fully and reopen as normal

How do I reinstall Google Chrome?

  • MacOS
    1. Close Google Chrome Fully
    2. Open Self Serve
    3. Select Google Chrome
    4. Click reinstall and wait for it to complete

  • Windows
    1. Close Google Chrome Fully
    2. Open Software Centre
    3. Click Google Chrome
    4. Click Reinstall and wait for it to complete

Google Chrome - Unable to download files

Method 1. Do Some Basic Cleaning Works

These are what you can try: clear all history and cache, run Chrome cleanup tool and reset settings to Chrome's original defaults. If you want to keep your Chrome history and cookies, you can backup or export Chrome history and cookies in advance.

To Clear history and cache in Google Chrome:

Step 1. Open Chrome on your computer and go to "More (three dots)" > "More tools" > "Clear browsing data...".

Step 2. Check the content you want to remove and click "Clear Data".

Fix Chrome not downloading files - Clear History

To Run the Chrome cleanup tool:

A Chrome cleanup tool can find and remove harmful software on your computer. Running this tool may solve the "Chrome won't download files" issue caused by malware.

Step 1. Open Google Chrome on your computer.

Step 2. In the top right corner, click "More (three dots)" > "Settings".

Step 3. Scroll down to the bottom and click "Advanced".

Step 4. Under "Reset and clean up", click "Clean up computer" > "Find".

Fix Chrome Wont download files - Run cleanup tool

To reset Chrome:

Step 1. Open Google Chrome on your computer.

Step 2. In the top right corner, click "More (three dots)" > "Settings".

Step 3. Scroll down to the bottom and click "Advanced".

Step 4. Under "Reset and clean up", click "Restore settings to their original defaults"  and then click "Reset Settings" to confirm.

Attention, resetting Chrome will reset the browser startup page, new tab page, pinned tabs, and more. It will also disable all extensions and clear temporary data like cookies. However, other files like your bookmarks, history, and saved passwords will not be saved still. If you want to retrieve cookies but have no backup available, learn how to recover cache files in Google Chrome here.

Fix Chrome won't download files - reset Chrome

Method 2. Uncheck Use Hardware Acceleration Option

Step 1. Go to Chrome Menu > Settings > Show Advanced Settings.

Step 2. Under System, uncheck Use hardware acceleration when available.

Step 3. Restart Chrome.

Fix Chrome not downloading files - disable use hardware acceleration

Method 3. Reinstall Google Chrome

To uninstall Google Chrome completely, first, you need to uninstall Google Chrome under Settings, then go to the registry to delete all Google folders.

To uninstall Google Chrome:

Step 1. Click the Windows icon and choose "Settings (the gear icon)".

Step 2. Choose "Apps" > "Apps & features".

Step 3. Find and click "Google Chrome". Then click the "Uninstall" button.

Fix Chrome won't download files - uninstall Chrome

To delete All Google Folders in Registry:

Step 1. Press "Windows + R" and type regedit.

Step 2. Go to "Computer" > "HKEY_CURRENT_USER" > "Software".

Step 3. Find and right-click "Google" then choose "Delete".

Step 4. Go to the "HKEY_LOCAL_MACHINE" folder and click "SOFTWARE".

Step 5. Find and right-click "Google" then choose "Delete".

Fix Chrome not downloading files - delete all Google folders

Now you have successfully and completely uninstalled Google Chrome from your computer. Go to Microsoft Store to reinstall Google and see whether the "Chrome not downloading files" still exists.

Method 4. Disable Download Related Extensions

Disable all extensions that work as download managers since they may interfere with file downloading of Chrome.

Step 1. Open Chrome and go to "More (three dots in the top-right corner)" > "More tools" > "Extensions".

Step 2. Then you will see all the enabled extensions in your Chrome.

Step 3. Toggle the button to disable downloading related extensions. (The extension shown in the image below is irrelevant to download managers. But you can apply the very same way to disable the extension you need to turn off.)

Fix Google Chrome not downloading files - Disable extensions

Google Chrome - Unable to download files

  • Open Chrome
  • Click the three dots
  • Click More tools
  • Click Clear browsing data
  • Check the content you want to remove and click "Clear Data".
  • Failing this: Please run the Chrome clean-up tool by doing the following:
  • Open Google Chrome on your computer.
  • In the top right corner, click "More (three dots)" > "Settings".
  • Scroll down to the bottom and click "Advanced".
  • Under "Reset and clean up", click "Clean up computer" > "Find".
 

Google Drive

Google Backup & Sync For Students

Windows:

  • Open This PC (my computer) and see if G:\ is mapped or if Google Drive is appearing in the folder view.
  • Near your clock (bottom right), check for the Google Drive icon.
  • Open Google Backup & Sync from the Start Menu.
  • Right click the icon, login if required.
  • Recheck for G:\ or Google Drive in the folder view.
  • If you are unable to find the software, open Software Centre from the Start Menu to install the College version.

Apple:

  • Open Finder and check to see if Google Drive is listed as a location.
  • Check the menu bar near the clock for the Google Drive logo.
  • Click on the Google Drive icon and sign in if required.
  • If you cannot find the icon, open Google Backup & Sync from the Applications folder.
  • Recheck for Google Drive as a location in a Finder window.
  • If you cannot find the program in the Applications folder, open the Self-Service app and install the College version.

How Do I Save Files To Google Drive?

Directly to Google Drive: 

Windows: You can access your Google drive from the icon on your desktop. Alternatively from the start menu by This PC and clicking the explorer menu link labelled Google Drive. For Drive File Stream users it will also show as G:\

Mac: You can access your Google drive from the icon on your desktop. Alternatively from a finder window and the menu link labelled Google Drive.

Online Google Drive
Users can access the google drive online by signing into drive.tatachilla.sa.edu.au. Access the drive you need by clicking My Drive or Shared Drive from the left hand menu. To upload a file you have saved you can simply drag the files into the folder they want to save to. It will show an upload pane and alert when complete.
 

How Do I Organise My Files?

When saving your files, simple is always better. We recommend separating each year into its own folder such as 2019, 2020 etc and then each subject in that year into its own folder like Maths, English or Drama. Each document you make should also be named according to the assignment, such as 12English_Shrek_criticalreview.docx

This will help you not only navigate to where you need quickly and without guessing but will also mean if you need to search for a 12 English document it will appear easily.

How Do I Share My Files?

To share a file or folder from My Drive:

  • In Google Chrome, go to Google Drive
  • Right Click the file/folder you want to share.
  • Click Share
  • Under "People," enter the email address you want to share with.
  • To choose what someone can do with your file, click the Down arrow.
  • If you don’t want to send an email to people, click Advanced and uncheck the Notify people box. If you notify people, each email address you enter will be included in the email for others to see.
  • Click Send

Please note that Shared Drives are not able to be shared this way - this will only work for My Drive sharing. ICT Services administers the sharing on the Shared Drives. 

How Do I Find A File Someone Shared With Me?

  • Open and login to Google drive through SEQTA
  • On the left hand menu click 'Shared With Me'
  • You will get a list of all documents you have been given rights to

If you want to quickly find this again and is something you need regularly you can star the item as important.

  • Right click the document
  • Add to Starred

You now access starred files by click Starred in the left hand menu at any time

If it still doesn't open at this stage call ICT Services on 1111, email us on ictservices@tatachilla.sa.edu.au or drop in and see us in the library.

MacOS

How Do I Update MacOS?

Note: This is provided as information only and ICT Services takes no responsibility for loss of data due to failed updates. We recommend all data be backed up or stored on Google Drive before attempting any updates.

Periodically, Apple releases updates to your macOS software (which can include updates to apps that come with your Mac and important security updates).

If you receive a notification that software updates are available, you can choose when to install the updates, or choose to be reminded the next day. You can also check for macOS updates manually in the Software Update pane of System Preferences.

Check for System updates manually
To download macOS software updates, choose Apple menu  > System Preferences, then click Software Update.

Tip: You can also choose Apple menu  > About This Mac, then click Software Update.

Set your Mac to check for software updates automatically

  1. On your Mac, choose Apple menu  > System Preferences, then click Software Update.
  2. To automatically install macOS updates, select “Automatically keep my Mac up-to-date.”
  3. To set advanced update options, click Advanced, then do any of the following:
    • To have your Mac check for updates automatically, select “Check for updates.”
    • To have your Mac download updates without asking, select “Download new updates when available.”
    • To have your Mac install macOS updates automatically, select “Install macOS updates.”
    • To have your Mac install app updates from the App Store automatically, select “Install app updates from the App Store.”
    • To have your Mac install system files and security updates automatically, select “Install system data files and security updates.”
  4. Click OK.

To receive the latest updates automatically, it’s recommended that you select “Check for updates,” “Download new updates when available,” and “Install system data files and security updates.”

Note: MacBook, MacBook Pro and MacBook Air must have the power adapter plugged in to automatically download updates.

How Do I Reset My WiFi Connection?

  • On your Mac, click the Wifi icon from the top menu.
  • Then click on 'Open Network Preferences'.
  • From the left-hand menu, select 'WiFi' from the list of available connections.
  • Click 'Advanced' at the bottom right.
  • Select 'Tatachilla' from the list of known and connected networks.
  • Click the - button to remove the saved Tatachilla network. Then click on OK.
  • Click on the drop-down menu next to 'Network Name'.
  • Select the network 'Tatachilla'.
  • Enter your College username (without the @tatachilla.sa.edu.au).
  • Enter your College password.

How Do I Take Screenshots In MacOS?

Ever need to take a screenshot of something on your Mac?
Maybe it’s an e-mail, a graphic or even just some text, the below steps make it easy.

To capture the entire screen on your Mac, simply hold down COMMAND+SHIFT, then press 3 on your keyboard.

To capture a certain section of your screen, hold down COMMAND+SHIFT, then press 4 on your keyboard.

You can then click and drag your mouse curser over the section of your screen that you would like
to capture, once you have highlighted the required section, release the trackpad/mouse button and
the highlighted section of your screen will be captured.

How To Set Microsoft Outlook As The Default Mail App

By default with an enrolled Apple Device, this setting will take place automatically.

However, if you are still having the Apple Mail app show up when attempting to send e-mails rather than Microsoft Outlook, follow the below steps to manually set Microsoft Outlook as the default app.

  • Launch the Mail App.
  • Select the option 'Exchange' from the list provided. Then click on 'Continue'.
  • A new window will appear with your name, and a space to enter your e-mail address, enter in firstname.lastname@tatachilla.sa.edu.au
  • On the next window, click on 'Sign-In'.
  • A Tatachilla Sign-In window will appear, in the Username field, enter in flastname@tatachilla.sa.edu.au, then in the password field enter in your Current Tatachilla Password. Then click on 'Sign-In'.
  • On the next window, click on 'Done'.
  • Once the Mail app has signed into your account, click on 'Mail' at the very top menu bar of your screen.
  • From the drop down list when clicking on Mail, then click on 'Preferences'.
  • A new window will open, there will be a setting labelled as 'Default E-Mail Reader', click on the menu next to that and select Microsoft Outlook from the options available.
  • Click the Red X Circle on the window to close out of it.
  • From the drop down list when clicking on Mail, then click on 'Accounts'.
  • A new window will open, from the left-hand menu click on the option labelled as 'Exchange'.
  • Click on the (-) button at the bottom of the left-hand menu to remove the E-Mail account that was added at the start of this process.
  • Click the Red X Circle on the window to close out of it.

Microsoft Office

How Do I Check For Updates To Microsoft Office?

MacOS

  • Launch any of the Microsoft Office Applications (Excel, Outlook, OneNote, Teams, Powerpoint, Word).
  • From the top Menu Bar, navigate to 'Help', then 'Check For Updates'.
  • A 'Microsoft AutoUpdate' Window will open and provide three options for checking updates (Manually Check, Automatically Check, Automatically Download & Install).
  • Choose the option 'Manually Check' then click on the icon labelled as 'Check For Updates'.
  • Microsoft AutoUpdate will then run a check for any available updates, and return a list of updates that you can then choose to install or defer for a later time.

Windows

  • Launch any of the Microsoft Office Applications (Excel, Outlook, OneNote, Teams, Powerpoint, Word).
  • Click on 'File' then 'Account'.
  • The account window will open, where there will be an option labelled 'Office Updates'.
  • Click on the 'Office Updates' icon.
  • Microsoft Office will then check for and return a list of available updates, at which point you can choose to install or defer for a later date.

Microsoft Powerpoint: Turning Your Presentation Into A Video

  • On the File menu, select Save to ensure all your recent work has been saved in PowerPoint presentation format (.pptx).
  • Click File > Export > Create a Video. (Or, on the Recording tab of the ribbon, click Export to Video.)
  • In the first drop-down box under the Create a Video heading, select the video quality you want. The higher the video quality, the larger the file size. (You may want to test them to determine which one meets your needs.)The second drop-down box under the Create a Video heading tells whether your presentation includes narration and timings. (You may switch this setting if you like.)
  • The default time spent on each slide is 5 seconds. You can change that timing in the Seconds to spend on each slide box. To the right of the box, click the up arrow to increase the duration, or click the down arrow to decrease the duration.
  • If you have recorded a timed narration, by default the value is Use Recorded Timings and Narrations.
  • Click Create Video.
  • In the File name box, browse to the save location and give the file a name
  • In the Save as type box, choose MPEG-4
  • Click Save

Microsoft Powerpoint: Adding Slide Transitions

  • Click Transitions from the top menu
  • Select the transition type
  • Under 'Timing' select duration
  • For manual transitions check box for 'On Mouse Clicks'
  • Click Apply to All if you want the same for each slide

Microsoft Powerpoint: Compressing Videos

  • Open the presentation that contains the audio or video files.
  • On the File tab, select Info, and then in the Multimedia section, select 'Compress Media'.
  • Please note, embedded subtitles and alternate audio tracks ARE LOST in this compression process.
  • Select either the 720p or 480p setting.

Microsoft Powerpoint: Add a screen recording

  • Click Insert from the top menu
  • Under 'Media' click screen recording
  • Select the area of the screen you wish to record
  • Click the Red Circle button to begin recording
  • When you have finished recording move your mouse to the top of the screen to show the controls, click stop recording
  • Your video is added to the slide, you can resize by clicking to select, then dragging by a corner

Microsoft Word: Embedding A Link Into Text

  • Highlight a single word or line of text in your Word Document.
  • On Windows Devices press the Ctrl+K Keys / On Mac Devices press the Command+K keys.
  • A new window will appear, asking you to enter in the URL Link of the Website.
    that you would like the Link to connect to.
  • Once you have entered the URL Link, click OK on the Window.
  • Click on the newly created Link in your Word Document, your Web-Browser will then open
    and go to the specified website.

Microsoft Word: Adding A Header/Footer

  • In Microsoft Word, from the top toolbar, click on Insert.
  • Select Header, then Blank Header.
  • If you only want the Header/Footer, on the first page only or for it to be different to other pages, check the box labelled 'Different First Page'.
  • Enter your Text, Images etc.
  • Click on 'Close Header/Footer'.

Microsoft Word: Track Changes

  • Turn Track Changes on and off by going to Review > Track Changes.
  • When it's turned on, deletions are marked with a strikethrough, and additions are marked with an underline. Different authors' changes are indicated with different colours.
  • When it's turned off, Word stops marking changes, but the coloured underlines and strikethrough are still in the document.

Microsoft Word: Showing The Rulers

  • Go to View and select Ruler.
  • Show and hide the ruler with a checkbox on the ribbon
  • To show the vertical ruler
    • Go to File > Options > Advanced.
      Select the Show vertical ruler in Print Layout view under Display.

Microsoft Word: Adding Page Numbers

  • On the Insert tab, click the Page Number icon, and then click Page Number.
  • Select a location, and then pick an alignment style. Word automatically numbers every page, except designated title pages.
  • To change the numbering style, select Format and then choose the formatting you want to use.
  • Select OK twice to close both dialog boxes.

Microsoft Word: How To Set Or Change Page Margins

By default, Microsoft Word sets a one-inch page margin around each page. However, you can set different margins, create your own, and even change how they are measured.

Microsoft Word also has a preset list of margins, which you can choose from using the below process.

  • In Microsoft Word, go to Layout, then Margins.
  • In Margins, select any of the other options from the list provided. (Each one shows the margin measurements).
    • Normal: The Default setting.
    • Narrow: Allows for more body content to fit on each page.
    • Moderate: Slightly less room for body content.
    • Wide: Very wide borders, only allows for body content to be centred on the page.
    • Mirrored: Use this to set up facing pages for double-sided documents.

Microsoft Word: Set Custom Margins As Default

When you set a Default Custom Margin, it's used when you create New Documents.

  • In Microsoft Word, go to Layout, Margins, then Custom Margins.
  • In Custom Margins, on the Margins tab, highlight your Custom Margin and click on Default.
  • Click on 'Yes' to confirm the change.

Microsoft Word: Insert An Image And Move It Anywhere

  • In a word document click the insert menu
  • Click Picture -> Picture from File
  • Select the image you want to insert
  • One the image is in your document, Right Click -> Wrap Text -> In front of Text
  • This will allow you to move the image anywhere in the document without disrupting our text

Microsoft Word: Change Page Orientation

To change the orientation of a page in Microsoft Word, follow these steps.

  • Place your cursor at the very beginning of the page that you would like to flip to landscape.
  • Select 'Layout', then'Breaks', then Next Page' to create a section.
  • Select the 'Page Layout Tab', then select 'Orientation', and then select 'Landscape'.

What this does is mark all pages after the break you just made as Landscape. Since we only want a Single Page to display in Landscape, we will need to change any following pages back to portrait.

To do this, follow the below steps.

  • Place your cursor on at the beginning of the next page, or the next page you wish to remain in Portrait.
  • Select 'Page Layout', then 'Breaks', then 'Next Page'. Just like in the previous steps to create another section.
  • Select 'Page Layout Tab' and select 'Orientation', then 'Portrait'. This will make the rest of the document display in Portrait.

Microsoft Word: Reducing The Size Of Images

  • To compress all pictures in your document, on the ribbon, select File > Compress Pictures.
  • To compress only selected pictures, hold down the 'Shift' key, click the pictures you want to compress, and then click the 'Compress Pictures' button on the Picture Format tab.
  • Select an option in the 'Picture Quality Box'. The Highest Quality is listed first and the Lowest Quality is listed last.
  • Click 'Selected Pictures Only' or 'All Pictures In This File'.

Microsoft Word: Inserting A Blank Page

To put a blank page into your Word document, follow the steps below.

  • Place the cursor where you want the new page to begin.
  • Click 'Insert', then 'Blank Page'.

The blank page will then open, ready for whatever you want to add.

Microsoft Word: Inserting A table

To put a blank table into your word document, follow the steps below

  • Click in your document where you want to add your table
  • Click Insert from the top menu
  • Click Table
  • Select the number of columns and rows you need to insert into your document

The table can then be resize, moved and changed as required.

Microsoft Word: Merging cells in a table

To merge two or more cells together in a table, follow the steps below

  • Select the cells that you want to merge
  • Right click in the selected cells
  • Select merge cells

The merge cells will then act as single cell in regards to text entry and formatting

Microsoft Word: Change the background colour of cells in a table

To change the cell colour in a table, follow the steps below

  • Select the cells that you want to change
  • Right click in the selected cells
  • Click Home in the top menu
  • Select the paint can icon under Paragraph
  • Select your colour

Microsoft Word: Insert a cover page

To insert a cover page in a document, follow the steps below

  • Click Insert in the top menu
  • Click cover page under Pages
  • Select a design to use

The page will add to the beginning of your document and can be edited

Microsoft Word: Change the text direction in a shape or text box

To change the text direction from horizontal to vertical, follow the steps below

  • Right click the edge of the shape or text box
  • Click Format Shape
  • In the format shape pane, click size/layout & properties (box with 4 arrows)
  • Under Text Box, text direction select your direction

Microsoft Word: Insert an arrow

To insert an arrow into your document, follow the steps below

  • Click Insert from the top menu
  • Click Shapes]
  • Under Lines click the arrow you want to enter
  • Click and hold in your document where you want to the arrow to start, drag to create the arrow

Microsoft Word: Set a default document font 

To set the default font for your document, follow the steps below

  • Click Home from the top menu
  • Under Font, Click the expansion arrow in the bottom right
  • Select your font, style and size
  • Click Set as default

Microsoft Word: Change document line spacing 

To set your line spacing for either the entire document or a section, follow the steps below

  • Select the paragraphs, or pages you want to change
  • Click Home from the top menu
  • Under Paragraph, Click the expansion arrow in the bottom right
  • Under spacing drop down the menu and select the line spacing you want
  • Click OK

Microsoft Lens: Scan a document to PDF using your phone

You can now scan a document as a PDF using your mobile phone, follow the steps below 

  1. Download Microsoft Office Lens from the App Store or Play Store
  2. Open the app and click approve to give access to your camera and files
  3. Move your phone to be right above the document
  4. Using the orange guides shown in the app to position your phone and tap the camera button to capture
  5. It will show a preview of the page, if it looks fine tap done to save
  6. Ensure only the PDF is checked
  7. Tap Save
  8. Tap the 3 dots on the file you just saved and select share
  9. Share the file via email or airdrop or google drive to send to your teacher

Microsoft Word: Add a Watermark

To add transparent text on the background of your document, follow the below steps

  • Open Word document
  • Click the Design tab
  • Select Watermark
  • In the Insert Watermark dialog, select Text and either type your own watermark text or select one, like DRAFT, from the list. Then, customize the watermark by setting the font, layout, size, colors, and orientation.
  • If you don’t see the watermark, click View > Print Layout. This also shows how the printed watermark will look.
  • Click OK

Printing

General Printing Information

Staff
Staff are able to print and release to any copier or printer in the college. Staff devices when they are configured by the ICT department get a piece of software called PaperCut installed which allows them to send a job to the print queue to release from any printer. 

Printing a job: When printing a pop up will appear on your screen asking for which account you want to allocate the print job to. Select personal or the relevant faculty and click OK. If you miss this you can select the account on any of the copiers.
Releasing a job: Tap your printing fob on the reader at any copier. To release your printing click the list of jobs and select those you want to print and tap print. If you haven’t selected an account when printing tap the arrow on the right hand side of the job when it appears in the list and select the account. Then tap print.

Students
Printing Students (Junior school) When printing select the closest printer (named by room) and the job will immediately start to print out.
Printing Students (Middle and Senior school) Students using their laptops send through their print jobs to the print anywhere queue. They can then tap their student ID card on the reader of any copier and release their print jobs. Students all have $20 printing credit and prints are deducted from this, if students need further credit they can speak with the ICT department.

PaperCut Dialogue For Staff

If when printing the dialogue box doesn't appear  to select an account it could be the program isn’t open or isn’t working. See steps below to rectify:

Windows: 

  • Check for the PaperCut P logo near the clock
  • If it doesn’t appear find PaperCut in the start menu and open PCClient
  • Wait a moment for it to check the queue and a pop up box to appear
  • If not restart your computer

Apple:

  • Check for the Papercut P on the top taskbar
  • If it doesn’t appear find the PcClient icon under applications or launchpad
  • Wait a moment for it to check the queue and a pop up box to appear

Installing Printers Staff / Students

Apple for Staff and Students:
  • Open System Preferences
  • Open Printer and Scanners
  • Click the + symbol to add a new printer to the list
  • In the list select Print Anywhere, give it a moment to fill in the name, location and use
  • Click Add
  • Open Word and print a blank page, when the dialogue appear asking for username and password ensure it is the college username (students will be like jsmit01 and staff will be like jsmith) - ensure to click the remember box.
Windows Students:
  • Click Here for the installer
  • Select all defaults and when prompted enter:
  • Username as tlc\username without @s.tatachilla.sa.edu.au
  • Password is what you use for email

Windows Staff:

  • Open Software Centre from the Start Menu
  • Find Papercut
  • Click Install
  • Wait for the Papercut Icon to appear near the clock
  • When prompted, enter your college username with \tlc before it
  • Windows users will see a blank screen to start with them it will connect

Misplaced Your Print Fob?

If you have forgotten your print fob for the day or has misplaced it but don't want to rush out and purchase a new one just yet the ICT team can provide you with a 24 hour print code that will last for the day and let you print. Drop in and see the team, email ictservices@tatachilla.sa.edu.au or call on 1111 (0883294466) and we can enable right away.

Alternatively, if you have lost your fob and need to purchase a new one, see the finance team in the main reception and pay $20 for a new one and we can setup and reissue you a new fob.

Selecting A Print Account At Photocopiers

When you get to a photocopier and select jobs to print, it may ask you to select the print account for one of the jobs. In the job list, tap the arrow on the right to select the properties of the job. You will see near the bottom left an option to select the account. Tap the pencil icon and select the relevant account from the list.

Normally this happens if the pop up box doesn’t appear on your computer or if you forgot to wait for it. If it isn’t appearing see here for steps to resolve.

Hold For Authentication Error

This error usually occurs when your Tatachilla password has been reset. When attempting to print you will see a bouncing printer icon on your dock at the bottom of the screen, if you click on that icon you will see a list of attempted print jobs with a ‘Hold For Authentication’ error beneath them.

  • Click on the ‘refresh’ icon next to each listed print job, your laptop will prompt you to enter your Tatachilla username and password.
    • Username: Enter your username only, do NOT include the ‘@s.tatachilla.sa.edu.au’ extension.
    • Password: Enter your current Tatachilla password

The stuck print-jobs will then be sent through to the printers and clear out from the list on your laptop. You can then release the print jobs at the printers.

Colour Prints Appearing Inverted (Windows)

Printing images in documents can occasionally show inverted colors when the printer is unable to determine the right colors to use. To correct this follow these steps:

  • Open the Control Panel.
  • Open Devices and Printers.
  • Select Printer Properties.
  • Click Color Management Tab.
  • Click Color Management Button.
  • Ensure Print Anywhere is selected from the drop down.
  • Click the box to use my settings for this device.
  • Change profile selection to manual.
  • Click Add to add a new profile.
  • Select Adobe RGB 1998 (or newer) from the list.
  • Once added select the profile and click 'Set As Default Profile'.
  • Click the other non Adobe profiles and remove them.

SEQTA

Parents: How Do I Sign In To SEQTA?

Website

  • Open your web browser application.
  • Navigate to https://coneqt-p.tatachilla.sa.edu.au
  • Enter the e-mail address you received from your welcome e-mail as the username and the password you manually set the first time you signed in, or in your SEQTA password recovery e-mail.

Engage App

  • Download the application called 'SEQTA Engage' from the App Store (iPhone) or Google Play (Android).
  • Once installed, open the SEQTA Engage application and select 'Manual Setup'.
  • Enter the SEQTA Engage URL address as: coneqt-p.tatachilla.sa.edu.au
  • Enter the e-mail address you received from your welcome e-mail as the username and the password you manually set the first time you signed in, or in your SEQTA password recovery e-mail.

Parents: I Have Forgotten My SEQTA Password

  • Parents can request a password recovery email or a new welcome email by emailing ictservices@tatachilla.sa.edu.au and or calling 08 8329 4466 and speaking to a member of the ICT Services Team.
 

ViVi

Advice For Smoother Video Playback On ViVi

  • Open the ViVi Client
  • Login if required
  • Select the room that you are in
  • Enter the PIN for the room displayed on screen
  • Present your screen and ensure it shows on the tv/projector
  • Click room on the ViVi client
  • Select Movie Mode

Note: this adds a delay into your presentation, meaning you can move your mouse on your laptop and it may take 1-3 seconds to happen on the screen. For long presentations of video content this delay may expand to absorb any buffering and stop/start issues with playback.

Advice For Smoother DVD Playback On ViVi

DVD playback through ViVi can sometimes stutter during playback and stop and start and generally make for poor viewing at times. This is because the Vivi is trying to play the DVD and present your screen at the same time, but purely depends on the DVD quality as well.

We highly recommend if you cannot find the movie on ClickView (You can ask the library staff to upload your DVD there, making it easier the next time you need to view it) to turn Movie Mode on within the Vivi software. This is designed exactly for this scenario and adds an extra allowance into the Vivi to be able to absorb and take away the stutter.

After connecting to the room and presenting our screen:

  • Click the Room button
  • Check the box next to movie mode

Please note this adds a small delay, otherwise known as a buffer, into the playback. Normally from 1-5 seconds, this is normal and not your computer being slow.

How Do I Connect To ViVi?

  • On your device, open the ViVi App.
  • If required, log in with your College username and password.
  • Select the section of the College, then the classroom that you are located in.
  • A 4-digit PIN will be displayed on the ViVi screen, enter that PIN on the ViVi App on your device.
  • The Classroom Teacher will then be notified that you are requesting to connect to the ViVi, wait for the Classroom Teacher to approve the request.
  • Once connected, click on 'Present my Screen'.
    • For MacOS users, click on the Airplay Icon from the top menu on your device. Then from the drop-down menu, click on the Classroom that will be listed.
    • For Windows users, a blank screen will display to start with, then it will connect automatically.

How Do I Reset My Connection To ViVi?

If ViVi is giving you playback errors or not allowing you to connect to the room, follow these steps to log out and back in

  • Click the Cog in the top right hand corner of the Vivi App
  • Click Logout
  • Click Login once the app shows you the welcome screen
  • Sign in with your tatachilla email and current password
  • Select your room and try connecting again
  • If these steps fail, give ICT a call on 1111

(This will allow you to use your laptop while the video plays, when it stops it will return to the standard Tatachilla image on your Vivi)

How Do I Direct-Play ClickView Videos On ViVi?

  • On the device, launch both Google Chrome Web-Browser and the ViVi Software Client.
  • On Google Chrome, navigate to ClickView (https://online.clickview.com.au) and sign in with your Tatachilla E-Mail Address and Current Password.
  • On the ViVi Software Client, sign in with your Tatachilla E-Mail Address and Current Password. Then navigate to the Classroom or Staff Workroom that you plan to present to (ie. Classroom 716 or Board Room etc.).
  • Enter in the 4-Digit Code that is shown on the ViVi Screen in your chosen Classroom / Staff Workroom and click on Connect. (If running MacOS, open the AirPlay Menu and select the Classroom or Staff Workroom as prompted from the ViVi Client.).
  • Once the Room Options become available on the ViVi Client, click on Play A Video Direct.
  • On the next screen, click on the Clickview option. The ViVi Client will then await a connection from Clickview.
  • Back on the ClickView Website on Google Chrome, search up the Video that you intend to display on the Classroom / Staff Workroom ViVi. Once located click on the Video to open the ClickView Player for that Video.
  • On the ClickView Player, at the bottom right, click on the 'Play On Device' icon. This will bring up a new screen within the ClickView Player and will show a List Of Devices to playback on.
  • Select the Classroom / Staff Workroom ViVi that you are connected to, and click on Play On Device.
  • The ViVi Client will then play the ClickView Video on the Classroom / Staff Workroom ViVi via Direct Play.

How Do I Direct-Play Youtube Videos On ViVi?

  • On the device, launch both Google Chrome Web-Browser and the ViVi Software Client.
  • On Google Chrome, navigate to Youtube (https://www.youtube.com/) click on the account icon at the top right of the web-page, and sign in with your Tatachilla E-Mail Address and Current Password.
  • Search up and find the Youtube video that you want to show, and then highlight, right-click and copy the URL Address of that Youtube video. (The URL Address is at located in the address bar at the top of the browser window your are viewing).
  • On the ViVi Software Client, sign in with your Tatachilla E-Mail Address and Current Password. Then navigate to the Classroom or Staff Workroom that you plan to present to (ie. Classroom 716 or Board Room etc.).
  • Enter in the 4-Digit Code that is shown on the ViVi Screen in your chosen Classroom / Staff Workroom and click on Connect. (If running MacOS, open the AirPlay Menu and select the Classroom or Staff Workroom as prompted from the ViVi Client).
  • Once the Room Options become available on the ViVi Client, click on Play A Video Direct.
  • On the next screen, in the URL address bar that is available, paste in the URL Address of the Youtube video that was copied earlier.
  • The ViVi Client will then play the Youtube video on the Classroom / Staff Workroom ViVi via Direct Play.

This will also allow you to use your laptop for the duration of the clip without it being presented on the screen.

How Do I Duplicate Or Extend My Display?

Once you are connected to a ViVi on campus, you have 2 options available to you when presenting your screen.
Depending on your Operating System (MacOS / Windows) please follow the appropriate steps bellow to enable the mode you would like to use.

MacOS

Extend Your Display

  • Ensure that your MacOS device is connected to the ViVi in 'Present My Screen' mode.
  • From the Desktop of your MacOS device, click on the AirPlay icon from the top menu bar.
  • From the drop-down menu that appears, click on the option 'Use As Seperate Display'.
  • This setting will then make the ViVI screen appear as a seperate desktop.
  • From here, you can drag open windows and applications off of your device screen to the right, which will then bring them up on the ViVi screen.
  • This option is good for multi-tasking, as you can work from your device screen, while required class content and applications are displayed on the ViVi screen.

Mirror Your Display

  • Ensure that your MacOS device is connected to the ViVi in 'Present My Screen' mode.
  • From the Desktop of your MacOS device, click on the AirPlay icon from the top menu bar.
  • From the drop-down menu that appears, click on the option 'Mirror Built-In Display'.
  • This setting will duplicate your devices screen on to the ViVi screen.
  • Note that all open applications and windows will be visible on the ViVi screen from that point on, until the connection is closed.

Windows

Extend Your Display

  • Ensure that your Windows device is connected to the ViVi in 'Present My Screen' mode.
  • From the Desktop of your Windows device, right-click where there is space on the desktop and then click on 'Display Settings'.
  • A new window will appear on-screen, scroll down the right-hand menu until you see an option called 'Multiple Displays'.
  • In the drop-down list that appears, select the option 'Extend These Displays'. This will set the ViVi screen as a seperate screen to that of your laptop.
  • From here, you can drag open windows and applications off of your device screen to the right, which will then bring them up on the ViVi screen.
  • This option is good for multi-tasking, as you can work from your device screen, while required class content and applications are displayed on the ViVi screen.

Mirror Your Display

  • Ensure that your Windows device is connected to the ViVi in 'Present My Screen' mode.
  • From the Desktop of your Windows device, right-click where there is space on the desktop and then click on 'Display Settings'.
  • A new window will appear on-screen, scroll down the right-hand menu until you see an option called 'Multiple Displays'.
  • In the drop-down list that appears, select the option 'Duplicate These Displays'. This will set the ViVi screen to be the same as that of your laptop.
  • Note that all open applications and windows will be visible on the ViVi screen from that point on, until the connection is closed.

What Do I Do If I Cannot Connect To Any ViVi?

If you have tried connecting to a room and it just shows a message advising unable to connect, try logging out and back into vivi.

  • click 'Settings'.
  • Click 'Log Out'.
  • Log back in using your college credentials.
  • Attempt to reconnect.

If after trying this you still cannot connect give ICT a call on 1111

Guest Presenters: How Can I Use ViVi?

If you are a guest at the college for a single session or a regular presenter the good news is that we have solutions to help. To make it super easy to present at the college we have a login you can use to jump onto our network and to present using the vivi app.

Downloading ViVi

You can download Vivi here before arriving, just install and have it ready to use.

Changing/Swapping Schools in ViVi App

For presenters that do school presentations regularly, you may need to sign out of the previous college. Click the Cog at the top right of the vivi application, and sign out. Then at the bottom of Vivi Window, beneath the login buttons and Vivi Version, click Switch School. Then type Tatachilla and select the college name when it appears in full.

What details do I use to sign in?

When you are at the college login window, enter the username as tlc\guest and use the password that ICT have provided. If you don't have one, give us a call on 1111 from any classroom or office phone.

Windows

How Do I Update Windows?

Note: This is provided as information only and ICT Services takes no responsibility for loss of data due to failed updates. We recommend all data be backed up or stored on Google Drive before attempting any updates.

Windows 10 offers you the choice of when and how to get the latest updates to keep your device running smoothly and securely.

To manage your options and see available updates, click here to check for Windows updates.
Or select the Start  button, and then go to Settings  > Update & Security   > Windows Update .

 

How Do I Reset My WiFi Connection?

  • Click on the Wifi icon that is located on the taskbar at the bottom right of the screen next to the clock. This will bring up a menu with multiple options.
  • Select the option 'Network & Internet Settings'. A new window will open.
  • On the new window, from the left-hand menu, navigate to and select the option 'WiFi'.
  • From the right-hand menu, select the option 'Manage Known Networks'.
  • Click on the network labelled as 'Tatachilla'.
  • Click on the option labelled as 'Forget'. This will remove the saved connection.
  • Back on the desktop, select the Wifi icon from the taskbar at the bottom right of the screen next to the Clock.
  • Click on the 'Tatachilla' network option from the menu.
  • Click on 'Connect' and enter your College e-mail address and password.

How Do I Take Screenshots In Windows?

Print Screen Key:

By pressing the print screen key you capture a full image of everything on your screen, menus and all.
You can then paste this into any document or program you need. However if you copy something else afterwards you will loose the image as it hasn't saved it to a file anywhere.

Snipping Tool:

In your start menu find the program called 'Snipping Tool'. This very handy tool allows you to click and drag an area of your screen to capture a specific region or window.
It then gives you the option to save it afterwards anywhere you choose. To capture again click new and it allows another capture.

Lego Software

How Do I Install Lego EV3 Education?

MAC:

  1. Download EV3 for mac from here
  2. Open the DMG file
  3. Drag EV3 Classroom into Applications Folder
  4. Navigate to Launchpad or Applications folder
  5. Open EV3 Classroom
  6. Confirm you wish to open a program downloaded from the internet

Windows:

  1. Download EV3 for mac from here
  2. Open the EXE file with the latest version number
  3. Click Yes to confirm you want to run
  4. Wait for the extraction to complete
  5. Click next to confirm default install path
  6. Click student edition
  7. Click I accept and next
  8. Need to do this twice as there are 2 agreements
  9. Wait for the install to complete
  10. Click Finish to close
 
 
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