Self-Help Support JS

Yes absolutely. The ICT Services team are still working as normal and are ready and able to assist. We have made a great selection of support articles for many different topics, just scroll down from here to find them.

If your need isn't resolved by our articles or its a little complex, send us an email to ictservices@tatachilla.sa.edu.au as you normally would and one of the team will respond back as quickly as we can.

If its critically urgent please give us a call on 08 8329 4466 as you normally would to speak with one of the team who will be more than happy to assist.

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No, if the College has closed due to disaster or pandemic you are not permitted to be on-campus under any circumstances.

In the case that you require devices other than your primary laptop/charger, you will need to purchase or lease your own devices, chargers, cables etc.

Yes, both Self Service (MacOS Devices / iPad's) and Software Centre (Windows Devices) will still work when away from the College so long as you have an Internet Connection. Core and Critical apps that are required will automatically be installed to your device.

When working from home or away from campus, the Print-Anywhere Queue will not be available to print to. Therefore please ensure that you are using your Home/Personal Printer rather than the Print-Anywhere queue that is required to print to here on campus.

Follow the below steps to set your home/personal printer as default when working from home.

• From the desktop of your MacOS device, click on the 'Apple' logo, then click on 'System Preferences'.
• In the System Preferences window, locate and click on 'Printers & Scanners'.
• Locate your home/personal printer from the list of installed printers on your MacOS device. (Note: You may need to install your home/personal printer if it is not listed).
• Once you have found your home/personal printer, right-click on it and select 'Set Default Printer'.
• Your home/personal printer will now be automatically selected when you print from your MacOS device.

• From the desktop of your Windows device, click on the Start Menu icon, and type in 'Control Panel'.
• The Control Panel search result will populate at the top of the Start Menu. Click on it to open the Control Panel.
• In the Control Panel, locate the option labelled as 'Hardware and Sound'.
• In the Hardware and Sound menu, click on 'Devices and Printers'.
• In the Devices and Printers menu, under 'Printers', locate your home/personal printer. (Note: You may need to install your home/personal printer if it is not listed).
• Once you have found your home/personal printer, right-click on it and select the 'Set as Default Printer' option.
• Your home/personal printer will now be automatically selected when you print from your Windows device.

Yes, your Google Drive is Web-Based and accessible from any Device that you use with an Internet connection and capable web-browser. Please navigate to https://drive.tatachilla.sa.edu.au and sign in with your College details when prompted.

Yes, ClickView can be accessed through your SEQTA homepage for both Staff and Students. Ensure you sign in with your College details when prompted.

1. In Google Chrome click the Menu icon (3 dots in top right corner)
2. Click Settings
3. Click Privacy and security in the left hand menu
4. Click Site settings
5. Click Camera -> Ensure that the Toggle is blue for "Ask before accessing (recommended)"
6. Click Privacy and security in the left hand menu
7. Click Microphone -> Ensure that the Toggle is blue for "Ask before accessing (recommended)"

If either of these show https://meet.google.com:443 in the Block category, click the trash can next to it to remove.

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If either of these show https://meet.google.com:443 in the Block category, click the trash can next to it to remove.

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1. Unsure that the application is closed fully
   1. Double press the home button
   2. Hold the see saw app and swipe up to force close
2. Open Self Serve
3. Click Install next to SeeSaw
4. Press the home button once to return to apps home screen
5. SeeSaw should now appear to be installing, loading etc
6. Once complete use the QR code you were provided to sign in if required

Self Serve will say it's been done before the application is actually ready to open, the app make take a minute or two to install before use.

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1. Open Self Serve
2. Click reinstall next to SeeSaw (it won't look any different once pressed)
3. Press the home button once to return to apps home screen
4. SeeSaw should now appear to be reinstalling and show the icon with a loading wheel - wait for completion and try again.

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As BYOD devices are purchased external to the college they come with a warranty and manufacturer guarantee bound to them. If you encounter a fault with your device we recommend getting in touch directly with the manufacturer for the fastest response, rather than talking to the place you bought it from as this can delay the repair.

For Apple devices we always recommend talking with Apple first and allow them to diagnose the fault remotely if possible. If they are unable to do this they can then direct you to their approved and authorised repair agent. If you take it back to the place you bought it from such as JB HiFi or Harvey Norman we have observed that the wait time is extended by several weeks. For a fast and quick repair click here to start the process with Apple.

While the device is away the college can prepare a loan device to ensure schoolwork and homework are not interrupted. These devices are for 2 weeks but can be extended if the repair is taking some time to complete - simply drop into the ICT helpdesk with the loan unit and we can perform a quick check and then extend the loan. 

We are able to unblock websites that show a message advising the website is blocked. All requests need to be sent from a member of staff to ictservices@tatachilla.sa.edu.au with the website URL being access, the year levels JS, MS or SS that it to be unblocked for and a timeframe. Most websites are simple to do, however there may be some with different content that may cause it to be blocked by several rules and may need some additional work.

These platforms are not available on the college network

Phishing emails are emails designed to capture your information by appearing real, when in fact they are not. There are thousands of different types but generally they ask you to do something like click a link, open an attachment, update your details or act urgently due to something happening. Here are some good rules of thumb to follow:

Too Good To Be True - Lucrative offers and eye-catching or attention-grabbing statements are designed to attract people’s attention immediately. For instance, many claim that you have won an iPhone, a lottery, or some other lavish prize. Just don't click on any suspicious emails. Remember that if it seems to good to be true, it probably is!
Sense of Urgency - A favorite tactic amongst cybercriminals is to ask you to act fast because the super deals are only for a limited time. Some of them will even tell you that you have only a few minutes to respond. When you come across these kinds of emails, it's best to just ignore them. Sometimes, they will tell you that your account will be suspended unless you update your personal details immediately. Most reliable organizations give ample time before they terminate an account and they never ask patrons to update personal details over the Internet. When in doubt, visit the source directly rather than clicking a link in an email.
Hyperlinks - A link may not be all it appears to be. Hovering over a link shows you the actual URL where you will be directed upon clicking on it. It could be completely different or it could be a popular website with a misspelling, for instance www.bankofarnerica.com - the 'm' is actually an 'r' and an 'n', so look carefully.
Attachments - If you see an attachment in an email you weren't expecting or that doesn't make sense, don't open it! They often contain payloads like ransomware or other viruses. The only file type that is always safe to click on is a .txt file.
Unusual Sender - Whether it looks like it's from someone you don't know or someone you do know, if anything seems out of the ordinary, unexpected, out of character or just suspicious in general don't click on it!

You can check the status of your Apple warranty and/or Apple Care using this tool provided by Apple: Warranty Checker

For further support we recommend reaching out to Apple through the Apple Support system which you can find here

It is recommended to restart your device regularly. Sleep technology and power saving on laptops has come a long way in the past few years. However a restart of your laptop cleans the slate, clears out any potential problems and ensures that your device is ready to go anytime. A significant number of issues can be prevented by a simple restart each day.

A good practise that users can employ is that at the end of the day, save your work and shut your device down. When you start again in the morning turn it back on and it will be in the best state for you to begin your day.

iPads don't need a restart as often as laptops do, however a restart can resolve any issues you may with apps crashing or the device slowing down. See here on how to restart.

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There are several reasons why emails from the college may not be appearing. This could be that your mailbox filtering is not showing them, moving them or deleting them before you get a chance to see them.
Here are some steps to try on a computer to mark emails from tatachilla as NOT spam.

Hotmail/Outlook

1. Click the settings gear icon at the top right
2. Click View all settings at the bottom of the pop-out menu.
3. Go to Mail > Junk email.
4. Type @tatachilla.sa.edu.au into the text box in the Safe senders area.
5. Click Add.
6. Click Save at the top of the page.

Gmail

1. Open the Gmail website
2. In the search box at the top, select the Down arrow
3. In the From field, enter seqta@tatachilla.sa.edu.au
4. At the bottom of the search window, click Create filter
5. Select Never send it to Spam
6. Click Create filter

Yahoo

1. Log on to your Yahoo mail account
2. Hover your mouse over the gear icon in the upper-right corner of the account page.
3. Choose Settings from the drop-down list.
4. Locate the Filters section and click the Add button to set up a spam email filter.
5. Type a name (Tatachilla) for the new spam email filter in the Filter Name box. 
6. In the drop-down lists choose “contains," 
7. In the text fields next to the option, add “Tatachilla” (without the “”).
8. Choose the Inbox folder into which the filter moves messages that meet these conditions
9. Click Save.

ClickView is a great source of media and content relevant to every teachable topic.
The College maintains its own library of content as requested by staff or needed for courses.
The College also has the ability to view 'ClickView Exchange' which shows accessible content from other sites ClickView libraries.

• Go to the SEQTA homepage.
• Select ClickView Online.
• Sign in with your College credentials.
• Search for your content.
• When the search results load click on 'Exchange' as the library to search.
• *** 'All Libraries' only searches the College libraries. ***
• The searched up content will then load.

Website

• Open your web browser application.
• Navigate to https://coneqt-p.tatachilla.sa.edu.au
• Enter the e-mail address you received from your welcome e-mail as the username and the password you manually set the first time you signed in, or in your SEQTA password recovery e-mail.

Engage App

• Download the application called 'SEQTA Engage' from the App Store (iPhone) or Google Play (Android).
• Once installed, open the SEQTA Engage application and select 'Manual Setup'.
• Enter the SEQTA Engage URL address as: coneqt-p.tatachilla.sa.edu.au
• Enter the e-mail address you received from your welcome e-mail as the username and the password you manually set the first time you signed in, or in your SEQTA password recovery e-mail.

• Parents can request a password recovery email or a new welcome email by emailing ictservices@tatachilla.sa.edu.au and or calling 08 8329 4466 and speaking to a member of the ICT Services Team.