Working & Learning Remotely
What if I need remote ICT help, can ICT still support me?
Yes absolutely. The ICT Services team are still working as normal and are ready and able to assist. We have made a great selection of support articles for many different topics, just scroll down from here to find them.
If your need isn't resolved by our articles or its a little complex, send us an email to ictservices@tatachilla.sa.edu.au as you normally would and one of the team will respond back as quickly as we can.
If its critically urgent please give us a call on 08 8329 4466 as you normally would to speak with one of the team who will be more than happy to assist.
Can I Still Borrow Devices From ICT Services?
No, if the College has closed due to disaster or pandemic you are not permitted to be on-campus under any circumstances.
In the case that you require devices other than your primary laptop/charger, you will need to purchase or lease your own devices, chargers, cables etc.
Can I Get School Apps/Software Remotely?
Yes, both Self Service (MacOS Devices / iPad's) and Software Centre (Windows Devices) will still work when away from the College so long as you have an Internet Connection. Core and Critical apps that are required will automatically be installed to your device.
How Do I Print From Home Or Away From Campus?
When working from home or away from campus, the Print-Anywhere Queue will not be available to print to. Therefore please ensure that you are using your Home/Personal Printer rather than the Print-Anywhere queue that is required to print to here on campus.
Follow the below steps to set your home/personal printer as default when working from home.
MacOS- From the desktop of your MacOS device, click on the 'Apple' logo, then click on 'System Preferences'.
- In the System Preferences window, locate and click on 'Printers & Scanners'.
- Locate your home/personal printer from the list of installed printers on your MacOS device. (Note: You may need to install your home/personal printer if it is not listed).
- Once you have found your home/personal printer, right-click on it and select 'Set Default Printer'.
- Your home/personal printer will now be automatically selected when you print from your MacOS device.
- From the desktop of your Windows device, click on the Start Menu icon, and type in 'Control Panel'.
- The Control Panel search result will populate at the top of the Start Menu. Click on it to open the Control Panel.
- In the Control Panel, locate the option labelled as 'Hardware and Sound'.
- In the Hardware and Sound menu, click on 'Devices and Printers'.
- In the Devices and Printers menu, under 'Printers', locate your home/personal printer. (Note: You may need to install your home/personal printer if it is not listed).
- Once you have found your home/personal printer, right-click on it and select the 'Set as Default Printer' option.
- Your home/personal printer will now be automatically selected when you print from your Windows device.
Can I Access My Documents Remotely?
Yes, your Google Drive is Web-Based and accessible from any Device that you use with an Internet connection and capable web-browser. Please navigate to https://drive.tatachilla.sa.edu.au and sign in with your College details when prompted.
Can I Watch ClickView Remotely?
Yes, ClickView can be accessed through your SEQTA homepage for both Staff and Students. Ensure you sign in with your College details when prompted.
My camera and microphone are not working in Google Meet?
- In Google Chrome click the Menu icon (3 dots in top right corner)
- Click Settings
- Click Privacy and security in the left hand menu
- Click Site settings
- Click Camera -> Ensure that the Toggle is blue for "Ask before accessing (recommended)"
- Click Privacy and security in the left hand menu
- Click Microphone -> Ensure that the Toggle is blue for "Ask before accessing (recommended)"
If either of these show https://meet.google.com:443 in the Block category, click the trash can next to it to remove.